Briar Hill Cellars Bottlemart

I go here often and as a result, know the staff quite well. When electing to go for a smaller franchise as opposed to an often more cost effective option, it's important to know why you're doing it. Supporting local business is a strong "plus", convenience is also up there, but it's the service that I've received here from the start (prior to being a regular) that stands out.
The proprietors and family are great to deal with and the familiar faces are always welcoming, although there is one employee by the name of Ryan who is absolutely exceptional in his service levels. Greeting entrants with a smile and cheery hello is fantastic in retail, but offering to open doors and fetch heavy items when you have your hands full is going above and beyond. When Ryan works nearly every day, why would you go anywhere else? Thanks for your amazing customer service guys, and specifically Ryan for putting 110% effort into ensuring each customer leaves with a smile on their face.

I really like this little bottle shop. Good selection, good prices and the staff are great. Always make it a point to drop in here on the way to the in-laws.

Great local business , good variety + well stocked

Best little bottle shop around

Welcoming staff👍👍

A great little shop, but being small the range is limited... Certainly worth a visit though. Cleanskins are deceptively good!

Local bottle-o. Has a decent range. Rotate their stocks so there's usually something new as well.

Very nice people always helpful

Local grog shop with local bargains

Rude, surly and unhelpful. Will not be back.

Hi Owner. I can’t seem to respond to your response. I wrote this straight after on Saturday 16th I think it was afternoon. The young man couldn’t pull himself away from his phone long enough to grab a carton of Corona for me. There were no other customers. He barely looked up to take payment. Other local bottle shops would have taken the carton to my car. I needed to go to the newsagent so you were convenient.