Mimco - Head Office

Purchased mimco bags and had to return due to size difference. Refund was given but as a gift card. Now i want to make another purchase to use that gift card. Now bag i want to purchase is out of stock online and can be purchased only in store. But unfortunately there is no store in Tasmania. And cant pay over phone. Very disappointing. To use my gift card now i have to purchase bag i dislike to use my gift card. NEVER EVER BUY ANYTHING FROM MIMCO.

Ordered product 4 weeks ago online, was in stock and advised will be delivered to my local mimco store within 10 days. Still waiting. I have called Customer Service, called into the Local Mimco branch twice, emailed customer service 3 times and no response! For a brand as prominent as Mimco customer service should be of higher quality. Lift your game! FYI, waiting on hold for 45 mins so far!

Bought a pair of shoes for my wedding and they didn't fit. I asked my fiancee to return them to the Highpoint store in Melbourne. I had a look online and I only had 14 days to return the shoes and had forgotten to do so and had one day left. There was no other mention of requirements. When my partner went to return them, the girl was really condescending. I spoke to her on the phone she was also patronisizing to me. To be honest, when you compare the services offered for online customers by Asos and Mimco, no wonder. I will not be shopping at Mimco. I find the items to be extremely overpriced and the service sub-par.

Can’t get anywhere with anyone about my online order that I have never received and they refuse to refund.

Waiting for a reply on an email to get an update on when my parcel is. 2 weeks and multiple emails with no reply.

Very disappointed with the poor customer service to a loyal customer.

Disgusted with Your overrated junk n lack of Service