T-Mobile Authorized Retailer

I was very relieved to get courteous attention by the staff at this T-Mobile location. I've been a T-Mobile user since the 1990s, and the employees here really helped me to save money on my plan. As a senior citizen on a fixed income, this was greatly appreciated! A store in Garden City, near my home, did NOT provide ANY support. What a difference in customer service.

When the wife and I had a bad experience with a phone purchase at the Overland T-Mobile store, Haidar and another employee were very helpful when I decided to turned my new phones in to the Eagle store. Ironically, Haidar was helping another customer at the time who also had a bad experience with smart watch purchase at the same Overland store. I found the agents at the Eagle store honest, helpful and understanding unlike the agent at the Overland store who said he was discounting our phones from $450 to $150 only to find out later that was not the case. The other customer with the smart watch had a similar experience on Overland. And call center agents could do nothing. My experience with the Eagle T-Mobile was with honest people.

Wayne was extremely helpful and knowledgeable today helping me pick out and setup a new iPhone 15 Pro Max. His attention to detail and pleasant personality made him a pleasure to work with. Great asset!

By far the absolute BEST customer service I have ever had from a phone store. All of my questions were answered, they helped me save money, and they were very professional.

Best customer service! Walked into this location and Matthew was professional, prompt, quick, and educational. You could tell he really cared about his customers. We switched from Verizon to Tmobile and the process was very quick and he took the time to educate us on the different phones. Thank you Matthew for the exceptional customer service. I would recommend this store!!

Update:
This store location continues to provide top notch customer service. We have 2 other Tmobile stores in our area but continue to choose to travel to this location. There's 3-4 different associates in the store whenever we go in and they're all working hard, providing great information and giving great deals. You can tell they are really wanting to do their best and what they can do. They truly care about their customers and they give their honest opinion and information. They don't try to sell you something that isn't going to meet your needs. I hope these employees get recognized for their efforts. Thank you Tmobile!!

These guys were so amazing to and helpful if you go there you have to see Haidar or Layton they were so helpful and couldn’t be more happy that we came to this location

After having several issues with my previous phone carrier, Pedro took care of me twice visiting this store. Greg was also great getting things arranged for me. I felt at ease after leaving this store despite all of the head ache I experienced with the other company. This store is not closest to my home but I will travel there every time I need help!

Mathew was a pleasure to work with! Super friendly and knowledgeable staff. Complete poloar opposite from Verizon. So far, I do not regret ending my 23 year abusive relationship with Verizon. Thank you T Mobile for putting your customers first.

I have been a T-Mobile customer for over 20 years. Ever since the state street location open in Eagle, I have used the store to purchase my phone's I continue to get excellent service. By far this location is the best for customer service. Last week I went in to ask why was having cellphone coverage difficulties within my home, By far this location Is the best for customer service. Last week I went in to ask why I was having cellphone coverage difficulties within my home, the manager Jackie went over and beyond to help me troubleshoot what could be the problem. She was patient with me being an older customer who is not as Tech savvy as some younger users. She was instrumental in solving my problem by calling corporate T-Mobile and advocating for the customer to get the best service possible and to remedy my problem. I want Jackie's bosses to know that she went over and beyond to achieve customer satisfaction. I appreciate everything she did on my behalf and because of her service I continue to be a satisfied T-Mobile customer.

I stopped in on Monday afternoon with a phone issue. I was greeted courteously by both Tristan and Reilly. They were kind, knowledgeable and helped me resolve my issue quickly and expertly. Such a relief after having a terrible experience with another phone carrier. I highly recommend this store. It also has great phones and plans to choose from, not to mention state of the art accessories. Thank you, guys!!

This location is hands-down the best place to go as a T-Mobile customer, or if you are looking into switching to T-Mobile. This individually owed location has a business/ethics structure that all other locations should emulate. They make you feel right at home when you walk through the door. They are calm and want nothing more than to assist you with your needs, even if there's something on your device or accessory that you stop by for assistance with. There is absolutely no high pressure sales/tactics. They even spent hours with me this evening transferring data from my old trade-in phone to my new phone purchased at another store, and helped me learn my new phone. They even packaged up the trade-in phone that I have to ship back to T-Mobile since the phone I got was a pre-order. I was trying to help a friend and purchased at another store, but I will never stray again. I promise you will not be disappointed. Check them out once and you will see what I mean and be hooked. A big shout-out to Evelyn and Brittany for their patience, knowledge, and care this evening. Thank you so much! Happy customer here!

Brittany was extremely helpful to me and my fiance last month getting us switched over from Verizon and getting 2 new Galaxy 10's. Very happy that we left Verizon and joined T-Mobile. The customer service provided by Brittany was over the top amaze-balls. The T-Mobile in Eagle is the only one I'll be returning to. She should be promoted because she is very professional and helpful.

Brittany is amazing and super helpful and always has a smile on her face to make your day, she is always my go to Person for all my T-Mobile needs. She has amazing customer service skills and deserves nothing but the best that T-Mobile has to offer her.

Best service ever very helpful this is the best store ever Robert was extremely helpful

The store has really good customer service. I have been to the Glenwood store and not had real honest help! I felt taken care of and my questions and concerns were attended to. Thank you to the new faces I worked with today and yesterday 😄. I've had problems with the last 3 warranty exchanges and it's frustrating alone dealing with phones that have problems. So I appreciate Jackie, Ethan and the staff who really help to alleviate the problems.

Tristan was excellent helping me out with an upgrade today. He knew what he was talking about and made sure I wasn't paying too much on our plan. The other girl (sorry, I didn't get her name) was very nice as well, she engaged in conversation even though I wasn't being helped by her. An all-around great experience.

This was our fourth stop in our attempt to get signed up for T-Mobile prepaid. Don't bother with the store in Garden City, on Milwaukee, or in the mall if you want Prepaid. They will refuse to help you and pretend the Prepaid options don't exist. Come to this store in Eagle. Hunter and his fantastic team will take care of you. Wish we would've gone here first. 10/10 would recommend.

Nichole is amazing! We gave her an impossibly old broken phone and she was able to transfer the service to an almost as old not broken phone my aunt had in a drawer. My aunt was totally stressed out and Nichole made it all better!

I walked in the door trying to convince my aunt to switch carriers. Nichole’s amazing customer service makes me think I’m the one that needs to switch carriers!

Switched from sprint and i absolutely love my new service! Jacob and Luke were beyond sweet and helpful. They made the entire buying a new phone process easy and fast, They are absolutely the best phone company workers i have ever worked with. thank you guys!!!

First of all. I am a consumer who will complain if i feel cheated or am treated badly by representatives. BUT, WOW! THIS GROUP OF T MOBILE EMPLOYEES AT THE EAGLE STORE IS AMAZING! I have visited and called the store many times in my first month of switching my service to T Mobile not because there were problems, but because it was a new phone and the fact that T Mobile offers so many free perks and offers like scam call protection, free Netflix for the entire time you are with them NOT ONLY on your device but any others you have as well and special discounts and/or free stuff every Tuesday! Not to mention, the fastest data speeds, highest fast speed data plans and very high limits on the Hotspot. Add all that plus great customer support to the discounted senior plans and you can't do better with any other carrier. Oh, yes, and low cost 2021 phones that they will include in your bill that is also discounted if you do auto payment, all at a cost lower than I found at any other carrier. Now, for the negative points...Sorry, there just aren't any. Congrats to the Eagle office staff of experts, you guys are the best!