Walgreens

How do I even begin to describe this Walgreens? Is there anything in the world that gives you more hope and joy than stepping into a warm and quiet store, away from the Oregon rain? It's like a sanctuary from the cold and wet world outside. The employees are just superb. Big shoutout to the lady who serves amazing makeup looks- I only met her once but she was like a purple-eyeshadowed goddess. The weird art dude with the mullet is super mid tho. Overall I wish I could live in this Walgreens. Idk about the pharmacy because I've never picked up my medication here, but as a store? I think when Jesus Christ's second coming happens, we will all see him for the first time here, in the Sherwood Walgreens where love can truly bloom in a cruel world.

The photo quality of my graduation announcements were less than perfect.
Without hesitation, Britney took it upon herself to make it right. She spent an enormous amount of time and patience to help me achieve the perfect quality. Britney went above and beyond to fix the photo issue - and I’m pretty sure it was her day off!
Every employee I interacted with was extremely friendly, and an absolute joy to be around. Thank you thank you! I hope you ladies have a great rest of your day!!

My prescription had been placed at the wrong state by my Dr. They found it, quickly filled it fast, and did it all while I was in the drive-through. It only took about five minutes, and they were pleasant and helpful. We are moving our business here from a Safeway in town that never fills on time, and several days after placing the order when we went to pick up the meds the work had not been done. They then made us wait another twenty minutes. So far a much nicer experience at Walgreens.

Walgreens drive-through pharmacy closes at 10 PM One hour photo and KeyBank ATM as well as spirits and snacks

I love my Wallgreens pharmacy staff. Very professional and helpful. People are so impatient

All the staff are great- especially the pharmacy.

Been going here for years. It's fine. These people are ridiculous.

Had AA batteries right by the front register, ty.

Prescriptions are always filled on time. Good customer service.

Great Customer service!!! They have such a great selection ♥♥

I'm surprised reading these reviews. Does everyone think that they are the only one filling a prescription in this city? Every script that I don't call in ahead for the pharmacy is swamped. The whole time I wait the pharmacy staff is answering phone calls, filling scripts, ringing up customers, and manning the drive thru. Sometimes I don't get a person smiling ear to ear, but they're constantly being yelled at by people like the ones complaining on these reviews. It's sad. I waited much longer at Walmart.
Walgreens Sherwood, you're doing the best you can and many of us appreciate you!

Store staff are great. Pharmacy staff are slow and some of them not very accommodating.

This store is understaffed

I like the convenience of drive-thru and that I can use express pay adds to my convenience. However, the pharmacy staff could use some customer service training. I realize they are busy but when you drive up to the window and wait more than 5 minutes for any acknowledgment, it's frustrating. A simple, "I'll be right with you" would suffice.

Someone threw a drink against the pharmacy drive-up window over a month ago and no one has cleaned the smudge off the windows yet. Gross! Foot deep potholes in the parking lot. Is Walgreens going broke? Can’t afford any upkeep?

We mainly chose the Sherwood Walgreen's because it's on the way home and has a drive thru. Two convenient things when you just need to get your prescriptions and go home. Jerry the Pharmacy Manager and their pricing ruined that for us.

Any dealings with Jerry have been rude, unhelpful and in one instance, completely inappropriate.

Completely inappropriate: My wife, who happens to be pregnant, went to pick up a pain relief medication. Jerry's "consultation" for her was:

"This should really be able to get you cooked up during your pregnancy."

He apparently never read the "things to never say to a pregnant woman" book or the guidelines of his job which are to keep your smart alec opinion to yourself, dispense drugs and advice on how to use them safely. We were in complete shock a professional would say this. Our doctor was in complete shock that he had said this. We collectively decided it was time to find a new pharmacy after that.

Price: Insurance companies make things that much more complicated. Ours can't count or divide by 30 to make sure you are going to have the medication your doctor instructed you to take. So when we found we were out of a sleeping medication and insurance wasn't going to cover it, we were left paying cash. Cash price for a popular sleeping medication at Walgreens: over $44 (for the generic. yep.) The exact same prescription at Costco: $9.14. They were not willing to communicate with our insurance company to own up to the fact they filled the prescription wrong to begin with.

And finally, Unhelpful: We cancelled 2 prescriptions due to insurance not covering them, finding alternatives and not bothering to have them switched. When we went to pick up another prescription a week later due to a doctor not realizing we had made a switch (and us really needing it) they lumped the 2 cancelled prescriptions into the 1 prescription we needed. No consultation was given this time or a run down of what was being picked up. Not realizing what had happened until after we left the drive thru, Jerry claimed the Board of Pharmacy allows them to deny any returns once prescriptions have crossed the pharmacy counter. I don't doubt this is true, but even on the Walgreen's website it states that if a prescription has been filled in error, you may speak with the pharmacist to come to an agreement. Obviously this was filled in error. He was short, rude and unwilling to acknowledge that they made a mistake.

The convenience of the drive thru just isn't worth justifying a managers appalling behavior, outrageous pricing and general disinterest in wanting a customer.

There are better pharmacies in and around Sherwood.