The Home Depot

We went to the Westfield MA Home Depot to purchase a Christmas lawn decoration and a special light module. We met Susan and she was very knowledgeable and friendly and knew just what we needed and found it for us. We could not find the Christmas decoration so she helped us with that too. She had to get another associat, Angelo to help with this because they did not have any in the store. Together they were able to find one at another store. We then went to the service desk where Susan and Sharon were able to call the other store and the associat there personally made sure they had one and set it aside for us to pick up the next day. We were very impressed with the friendly and professional service. We wish there were more people like this Home Depot should be very glad to have such wonderful employees ❤

I needed a home depot card for a closing gift for my clients who purchased a home to remodel. I grabbed a big orange HD bucket and filled it with fun supplies like duct tape, light bulbs, cleaning products, champagne (not sold at HD-lol), and the HD gift card. Can't go wrong with that gift! They loved it!

Very helpful staff. Good product s, prices and availability

The Home Depot is the best place for anything you need! The workers there are very nice and they always have everything restocked. There was not one thing I couldn’t find! The Walmart down the street from here had nothing and mean staff, so if your looking for a productive shopping trip come down to Home Depot! I promise you will find anything you need, even a wife because I met mine at no other place than The Home Depot!

This is a great store! Not a huge fan of the big box concept but this store had a local feel to it. The staff that works here is awesome and I’ve noticed a lot of folks have worked here for many years. This tells me the care about what they do and it’s a good place to work. This is an above average store within the franchise.

Well stocked store. Clean and organized with super friendly agents.

I needed help picking out 2 different kinds of flooring and a backsplash for our kitchen. Eileen was very knowledgable both about the materials that would best suit my needs, and what would look good asthetically. It can be so overwhelming walking into a store with so many options to choose from, but Eileen made the experience enjoyable.... it almost felt like I was shopping with a friend! Thank you Eileen for your help today!

I've always had excellent service when shopping here, including in store pick up. Recently on 12/3/22, I purchased some furring strips for a project and received assistance from Morgan with cutting the lumber. Morgan was nice, professional, and asked about the project I was using materials for. Morgan is an asset to the store!

I just wanted to say that it's really nice when staff members ask if I need any help because most of the time I do! Several people were very quick to come up to me and ask what I needed. Excellent customer service. It's really good to see and makes me want to make a special trip to this location as opposed to a couple of the other home Depot locations in Northern Connecticut and West Springfield where I've actually complained to mgmt when people have actively declined to help...they're on break, they're not on duty, they are busy laughing witha coworker etc. Great job team westfield.

Morgan was such a big help today. She stopped a project of hers and not only answered all my questions but educated us on how to complete a project. It’s so nice to have this kind of customer service!

They are much better people working there than Lowe's. Helpful

I ordered what I needed from the Home Depot in Westfield, MA. I placed my Order on their online Website late one night and paid for all of my items online and they texted me when it was ready the next morning. I just had to drive there and do a curbside pick-up. Quick, painless and convenient way for anyone.. especially if you are physically compromised... No shipping charges to pay. Much better than looking for Anything while shopping in-store at Home Depot due to the sheer Size of the place...

I'm shopping at the home Depot every day in different locations

The staff is really helpful and friendly!!!

Chris today helped me out over in the plumbing area. Honestly had some of the best customer service and he made sure I knew what was going to happen when installing the parts and step by step how to fix my problem. That man deserves a raise 110%

John from customer service? Exceptional human. This small-time jerkoff who kept bragging about spending "$5,000 a month" wow) wasn't smart enough to comprehend the return policy, so he started taking it out on this poor clerk. The policy has changed so he was DENIED a return. Big deal, welcome to buying from corporate America, you giant baby. It's not like homeboy DENIED the return without a reason... dude is just doing his job. This angry little "do you know how much I spend here?" KING of small-time "business" is the reason people like John should be paid more. Oh, that reminds me, this loser goes on to mock the clerk, call him a "minimum wager" and all this belittling garbage.. John took it all in stride, what a pro.

Staff are always super helpful. Several helped me load my car with laminate flooring and another helped find the paint I had used for a previous project based on the description I have.
Return policy is one of the best around so you can buy more for a project knowing you can return excess unopened items.

This trip to Home Depot was more friendly than at other times. We were greeted very pleasantly and told us to get him if we needed help with anything. Twice more we were asked if we needed help. I asked another gentleman where an item was located and he eagerly and cordialy gave me very succinct directions. Good trip.

I love Home Depot, the team is helpful and the service is great, sometimes it gets a little busy, but all you need is a little patience.

Amazing store experience! I can't remember the attendants name from the self check out area (I think her name might have been Lisa) but I would like to recommend her for a promotion! Good people are an asset to the company and are the face of their branding. She went above and beyond during my store visit. She saw that I was having trouble with finding my email coupon and came over to assist. I had mistakenly deleted it so I went into my trash file in my email on my phone to retrieve it. As I was trying to put it back in my inbox, I swiped the wrong way and it ended up deleted the message for good. She saw the subject line showed coupon inside and asked me what kind it was. I mentioned a 15% coupon storewide purchase that didn't expire until 8-19-19. She believed me and applied the discount. After that, she calmed my 3 year old child as she was having a slight meltdown. As I was putting my card away, she maintained situational awareness and saw my military id and thanked me for my service. Please keep her around because she is a joy to be around!!