Bath & Body Works

I had such an amazing experience with Jennifer, the assistant Manager yesterday. I had issues with 2 large online orders....see attached photos!, and I was more than likely going to lose money if she hadn't offered to fight my battles for me. She spent about an hour and a half just dealing with my issue and on top of that, she helped me save so much money! I will forever be grateful to her. Keep doing what you do, girl!! You're in the right place. Thank you soon much!

Great deals, staff is friendly and I was able to find a fall scent in store and a nice winter scent. Lucky me!!!

We had the most amazing experience at this store. We are from out of town and stopped to do some shopping. Jennifer helped us so
Much . She was so willing and friendly and even helped us find a place to have dinner. The entire staff was great . Went in for one candle and $80 later we left and were super happy with all of our stuff. I highly recommend the his store.

I came in like 15 mins before closing to catch the candle sale and let me tell you Jennifer,Stephanie and Isys(sorry if I spelled ur name wrong)but they were the best help I have ever had shopping at Bath and body works. They didn't rush me out or get upset with any questions I had. They were excited to show and help me find great candles and sanitizers. Even got to a point where I said "y'all are about to close so let me hurry cause I don't want to keep you longer" they still had patience with me and still gave me the best customer service regardless of it being close to closing. They knew the scents and were very helpful. I will always come back to this location and that's me actually passing the one in Killeen Mall cause I live close to the airport. That's how awesome these 3 young ladies were!! Even when they were up selling me it didn't feel like it because how nice and welcoming they made me feel. (I've worked in retail so I truly know when up selling is happening lol) Thanks girls for the help and the great laughs. They made my daughters and niece and son feel very welcomed also.

Came into this store to return an online order that was broken when I received it.
I was greated by Jennifer(hopefully I spelled it correctly),who was so polite. She returned all the broken candles that Bath and Body Work sent.
She was super helpful and recommended new candle fragrances.

Love this location because of Iesha she makes every shopping trip pleasant. She’s extremely helpful By far one of their top employees! I will continue to shop this location as long as she’s here!

Wonderful shopping environment, everyone is super nice and welcoming, Erica was the associate who helped me check out and she was very friendly ! Will definitely be shopping here in the future again

I love the new scent and I noticed they have shampoos now in stores

Thank you B&BW for the awesome candle deal today! Shout out to Annie, my cashier, who was was so cheery and sweet, despite the store being super busy today and me having a return item. Customer service goes a long way; it makes peoples’ shopping experience pleasant and creates returning customers like me! Thank you again Annie for your phenomenal customer service. :)

I went in just to browse the selection, and was approached by Kennadi, who was very friendly and helpful. Also Iesha and Michelle were very high spirited and helpful as well. I love this store and will return. 10/10 would recommend. :)

I love shopping when People are in a good mood. I want to say Thank you for being such a great spirit Zachary. You greeted me with a huge smile. Came and checked on me, asked if I needed help. He is an awesome asset to this place!!! I sure will make the extra drive to come back!

I love when they have the semi annual sales they always have great deals and I can never leave without spending a lot of money!! The staff is always so friendly and helpful and it's. Great place to shop!

I usually get ignored when I am shopping here, I have noticed that certain people are greeted with a smile and assistance, while others are not. They also spend way too much time discussing their personal lives where the customers can hear them. No bueno! Today I had the pleasure of being assisted by Kirk and Mia. Both were so funny, helpful and went above and beyond to help me with my shopping experience, even after clocking out for the day! I hope they stick around. Great customer service goes a long way!

Such a lovely experience (10/8/23) and the customer service was 10/10. Thank you so much Zay you were a great help

Overall, I've had great experiences here. The store is always clean, and the staff so welcoming and friendly. I enjoy every visit I make here - mostly. This last visit, I had a sales rep really pushing the sale and it just made me so uncomfortable. She kept opening candles for me to smell and I just wanted to be left alone while I looked for what I want. That was the first time I've ever experienced something like that there.

Great selection of men's scents. The people working there had a great attitude and mad my wife and I feel welcomed.

I love the scents and prices! Those sales are worth it

Very clean and organized employees are helpful

The store is great and the staff is even better. I had a slight problem during a buy two get two sale (my mistake) and they were so understanding and worked with me to fix it.

The associates were very helpful and welcoming!