Lowe's Home Improvement

For this Lowe's being in essentially what I would consider at times a war zone, through no fault of their own, I am pleased every time I shop here. The staff is friendly, the things I need are usually well stocked, the app makes it easy to find things in the store. I have purchased a few power tools and unfortunately these days the tools are locked up. When I find an associate to get me the desired tool they do so quickly and with a smile. On-line orders are filled in usually less than a day and the in-store locker pickup makes it quick and easy.

Store is awesome great staff and great value

I was written in the middle of drilling my precious crystals that I'm going to go to the street fairs and sell this summer and my Dremel took a crapola!!!! The first place I always try is home Depot which is where I missed it going but then on the way there I looked it up and Lowe's actually had a better deal so I went there which happens quite often. Lowe's is a little bit cheaper than home Depot. Nobody answers their phone anymore. Neither home Depot or Lowe's so you have to just go in or look online. You could sit on that phone for half an hour. Trying to get somebody to answer. Seems to be par for the course and every business almost but they do have better prices and the employees are very nice

Very friendly regular employees on the floor. Super nice with the exception of the customer service desk ladies and self check out lady. Here's my story if you're interested! So, I bought 3 drapes that were sitting right by checkout on its own fixture and next to that another fixture that had Seasonal stuff except Xmas and had a sign that read - 50% off last marked price and there was also a cart full of bath/shower hoses and fixtures and stuff that had a sign that also read 50% off last marked price.

So, the drapes I got were clearanced tagged at $10.00 each and an item that had to be manually overwritten and approved by supervisor. The item was in the bath cart and it wasn't 50% off marked price they gave me 90% off that item. It took a while for them to manly override it and get the approval and I was late and had to go to the back and start work.

A few days later I purchased two more that were also clearly tagged at $10.00 but now the cart is gone as is the seasonal fixture. Left is the drapes fixture with a 50% off last marked price sign. So, I got them for $5.00 each. So again ring up at 10:00 but overridden to five each and approved.

I went in a few days later to Customer Service with my original receipt cause I was charged $10 each for the three and wanted it at $5 each. What a hassle and humiliating this interaction was! The young lady at customer service was even saying that she doesn't understand why I think I should get any money back, saying that they weren't 50% off even tho they up there with the other items cause it didn't have it's own sign, and basically that I should not be able to return them and repurchase and get a better deal.

By the end of the interaction I was frustrated and frazzled, I told her to just keep them. I want to return all three and I will be bringing in two more that I actually got at the correct price cause I can't do anything with just two. After all that crap, She has the audacity to look at me and say (after making me feel like a scumbag for trying to actually get a deal on Christmas) if I still wanted them at the $5 each price then they will give it. So, I said there is no way that I am buying these now and I want them returned.

Knowing full well that these will go back out to the fixture after I return them and if I really wanted them then I will just buy them the next day at $5 each.

48 hours later.... all three are still sitting there on the fixture. I take them to the self checkout because that was all that was open. This time the $10 price stickers have been removed from all three. It seems the customer service took them off before they put them back. Of course the self check outlady goes to scan them and it comes up $10 so she tries to charge me $10 a piece for them and I said no they're 50% off the clearance price marked which was $10 on these. She has to manually give me the 50% off because that's what they did with the others so they're $5 and she said no the 50% off is auto applied and they're 10 dollars a piece. Which was what it rang up originally at and told her that I I had purchased two others of those same ones and got them for $5 a piece and she asked me for the receipt which I didn't have so I said this is b*******

In the end, almighty God and the ladies of Lowe's do not want me to have these drapes. So I walked away. Unfortunately I didn't get to return the other two so now I'm stuck with two drapes that I'm not going to use LOL it's pretty frustrating.

All they had to do was to return the three drapes off the original receipt and then ring them up again but override to the correct price. $15 would have been returned to my card and I would have left happy that I saved money and got a deal on something I really needed. But instead I left Frustrated and humiliated and Lowe's CS peeps intimately lost the sale and made the whole experience horrible and humiliating for me. I guess I just was not meant to save money or get a deal.

Penny was incredibly knowledgeable on dishwashers and took time to help us pick out the right fit for us. Employees like Penny will keep us coming back to Lowes.

Lowe’s has some great deals on some great stuff I would go there because it’s a beautiful place even if you just want a window shop they have windows there for you to shop. That’s what I meant by that one go and see what cool trinkets you can buy there they have lots.

Greg at the garden center was incredibly helpful and friendly. He assisted me in finding everything I needed for my garden. Thank you Greg!

Decent-sized Lowe’s with a garden section, and the usual collection of outdoor furniture and grills. You can generally find an employee to help you, as needed.

They had everything that I needed 🥳🤯 it was easy to find staff was friendly, available and knowledgeable. I had just come from Home Depot 👎 disappointed and pretty irritated because I went to cash out and they wouldn't take cash, Plus it took 4 associates to direct me to the closet accessory aisle, took another 3 different associates to help me learn that I needed to come back tomorrow when the closet guy was working. As he being the 1 and only closet guy that he might know what part I needed for my closet shelf brackets... So good job Lowe's you guys were stars today! 🤩 Thank you!!

Usually has what I need. I can check the app online to confirm stock at this specific store, and others nearby. Knowledgeable staff. The corporation aligns with my values.

Today when looking for things in the store, Robert was a great help. Older gentleman with silver hair and great attitude. Also another guy in the flooring area with reddish beard and tattoos helped pick something stashed way over head. They were awesome today!

Fantastic store. They set you up for success. abundance of materials and supplies and a wide variety of parts. They deliver.
Parking lot is a bit funky. A couple of the largest speed bumps ever near the donut shop.

Great customer service. We needed help loading 14 large 80 pound concrete bags in our truck. Jared was happy to help us. Great attitude and we really appreciated just how helpful he was.

Laura helped us buy three air conditioners today and was so kind and patient with my five year old, who really wanted to help her. She didn't rush us or seem frustrated at any point, we appreciate her!

Excellent service every time I've been there. Much friendlier than Home Depot. Help finding items quickly, and even helped load blocks into car and gave price reduction when my item was only within a big kit. They have my loyalty.

Went to return an item that was a little past 90 days, and they gave me full refund! Best customer service team! The manager lady who was on duty on March 4, was incredibly helpful and so was the young man who processed the return. I am going to stop going to the Lynnwood store and start going to the N Seattle Lowe’s.

Stopped by recently for a propane heater after visiting the Home Depot down the block first. At Home Depot spoke with about a half dozen employees over a half hour and nobody was interested in helping, and turned out they didn't have the model in stock.

Totally different experience at the Aurora Lowes: received help immediately from AJ who was super friendly and walked us straight where we needed to go, and then Jill assisted us and also was great. So good job and thanks y'all.

Purchased a dishwasher. Appreciated the information provided by a well informed store associate. This was followed up with smooth professional install arranged through Lowes

From my Mom:
“Adam in the flower department was the most helpful employee ever at Lowe’s. He helped load heavy Steerco into the cart, and then into my car. Haven't had anyone that helpful before!”

It's a good store for all your diy home projects. Staff are helpful and friendly, ask them about what you need and they'll do their best.