The Home Depot

I go to this Home Depot even though there are 2 closer because it has more items in stock and the employees are very helpful. Plentiful parking, not too busy and looks brand new. Often times in these box stores you can never find someone to help you. Shout out to Josef who helped me even though it wasn’t his department. He got someone to get the hydraulic ladder for a product I needed and stayed to the end to make sure I got what I needed. 5 star service.

This was my first time shopping at Home Depot in Greenfield and the experience was super cool.

As a designer, I am always looking for ways to improve our fashion boutique. I had an idea for a new-multi purpose shelving for display. I was able to find everything we needed with ease and was in and out in about 30 minutes. This is a great store, it's very spacious and well laid out.

The store staff is friendly however each time I go I need to find someone to help. When I do find someone if they can't help they immediated call to get it. It's my go to store fr alot of things, has been for years!

Really friendly and helpful staff,amazing to go back and be satisfied with any purchase,thanks and keep the awesome job!

Misguided company political affiliation asside, I came here on a work errand to buy 20 gallons of barn paint. They had plenty of red and white in stock. With the nursery display and the hills in the background, this is the most beautifully located home depot I've seen.

5 stars of course I live here, only downside is I get tons of visiters so many that I had to hire volunteers to show them around they practically stealing everything at these prices

From 1 yr to 2-3mo.ago,I would’ve given 1 star.I’ve been going to HD for many years & approx a year ago,things flipped,80% of floor employees I asked for assistance were either clueless or rude.I asked a guy where something was,shrugged his shoulders & said ”I dunno where it is”w attitude.And then started laughing???
HD must’ve done a major overhaul.Since Jan.’23 ALL of the employees I’ve engaged w are are genuinely kind & helpful.

Had an amazing experience at Home Depot. Oftentimes being a contractor you find yourself readjusting orders regarding material list due to what's on hand. Had amazing help from Mark S. readjusted my order with ease. 🙏🙏🙏 overall experience extremely pleased. Even showed me how to streamline future orders through text to confirm. 💥 Will definitely be returning to this Home Depot in Greenfield #2619

Great store. Clean and friendly!

My mother and girlfriend brought me to Home Depot to get a sweet Ring Doorbell- One of the newer models. I couldn't have been happier to hangout with my mom and girl.

Definitely one of the cleaner home depots I've ever been to it was a little cluttered at the time I visited but everyone was friendly and polite and that makes the biggest difference

Joe the new store manager is amazing. I had some problems with a large delivered order placed with the Pro Desk and when I called the store to report my issues the first assistant manager I talked to made it a much worse problem putting all the burden on me to fix the stores mistakes.

Upset about that I drove down from Vermont to the store and talked to a second assistant manager who was a very nice guy and together we solved the original problems but because of the large order, I did not discover until later an even bigger issue with a very bad batch of unusable 10' studs delivered to me.

I am not one to complain about every little thing and have realistic expectations but after trying to work with what was given to me I gave up in frustration and took a few photos and headed back to the store and this time asked for Joe.

Joe took one look at the photos and after a very sincere apology and without me asking for anything, Joe said "I will have 40 new 10'-2"x 4" delivered to your job site in an hour." This was on a Saturday morning just before Christmas. It takes a special manager and person to respond in this amazing way to solve a problem on such a busy day.

He then immediately got his team working on it. When I got back to the job site I got a nice call from the Pro Desk giving me an update and soon later the lumber was delivered by two of the nicest employees who would not even let me help unload their Load and Go truck. At least one was a department head. Joe took a bad situation and turned it into the best customer experience of my life from any store of any kind.

I am a pro contractor and shop with 5 different Home Depots between Rutland, Vermont and Pittsfield, MA and although the Greenfield store is on the small size, store manager Joe is making shopping there a big time experience. After my bad encounter with the first assistant manager it was a great surprise and pleasure to meet Joe and the four outstanding employees that helped me that day.

Mark from pro desk always provides an exceptional service. I have worked with many pros while doing projects in the house but Mark is definitely standing out with an exceptional services. He is knowledgeable, professional, advocates and doesn't hesitate to do research on unknown. I had an excellent experience working with pro Mark and looking forward to come to my local home depot store because they make difference in my community.

Rob was polite and personable when I needed to check out - rare combination in a person! Also, Vernon did an amazing job copying my key!

I like shopping at Home Depot in Greenfield because they have personnel who have worked in the trades and know what they're talking about. Joe the plumber is always a great help in finding what I need and offers instructions on how to install the product. Jim Thurber is also extremely helpful. He listens, and suggests products with instructions on how to install the product. On occasion, he's suggested buying more than I wanted to spend by getting a complete door and casing, for instance, instead of just replacing the door for an easier installation and better result. He understands drywall and drywall finishing products, helping me to buy the correct tools and materials for the best results. I found that I can rely on his expert advice and integrity in selecting products best suited to my needs. Mr. Thurber is soft spoken and has demonstrated that he has the customer's best interests at heart. He even fixed a jammed staple gun for me. Great employees like these are reasons why I am a loyal Home Depot customer.

My trip to Home Depot today was to buy parts for an exterior stairway. This is one of my favorite Home Depot anyway every associate is extremely helpful and cooperative. Today I was directed to find all the things I needed, and that check out, associate Lauren suggested I opened a commercial account and save a good portion of money. She got me started in the process and directed me over to Mike at the builder service desk. He completed the process, and I saved almost 50% of my purchase cost through their efforts. This summer I have a 400 sq ft wooden deck to build and you can bet I'll be going to Home Depot in Keene for all my construction needs.

We went to Home Depot to buy a class 4 pin. Although they did carry it, Troy went out of his way to call the nearby part stores until he found one. This redefines excellent customer service. We are full time RVers and without this piece we could not move forward. Thanks Troy!!!

Fantastic customer service from Outdoor Department Manager Peter and Store Manager, Joe. Found an item I had been hunting for for weeks - Right off the truck at the loading dock. Helped me to my car and off I went with the grill, a sturdy cooler, an ornamental perennial, paper products and pest control (NOT Monsanto and not environmentally contaminating, thank you...!). Great humor, patience and perserverance. I can't recommend this location highly enough.

For a big box store, this one feels big enough without being overwhelming. It won't have everything you need if you're a pro, or are particular, but it'll get you there 95% of the time. It often feels like there's more staff than customers, but what that translates to is that if you need help, it's there..

I happened to run into Ron Fountain this morning. And I could not have wished for a better guide to DIY home repair. He was so helpful and kind with his time, he informed me as well as sharing his invaluable skills and know how. He will keep me coming back to home Depot in general and this one in particular