TUMI Store - Copley Place

Friendly service and knowledgeable staff. Unlike many of the other locations I've been to they had loaner bags available and sent my bag in for repairs at no charge. Nice big store.

The associate (Pei) was very helpful. I needed to buy something a little bit before closing time, and so I gave the store a call. She asked what I was interested to buy and selected out the items for me, so I can quickly choose upon arriving. I had a problem with my order and she promptly followed up with instructions to send to the repair center. Very happy with the product and the professionalism of the staff.

Had a broken suitcase handle repaired by Connie who was extremely kind and helpful. Thank you Connie!

It was very good shopping for me. Staff was friendly, honestly and kindly.

Great selections, huge variety of unique options though pricey, cool choices.

Love the paella and the ceviche excellent waitress

The staff here is extremely helpful and knowledgeable.

Found my preferred bag

Friendly service

I liked it

Copley Place en general es lo más. Te resguarda del frio y tiene un nivel de paseo de compras de alto vuelo. Buscando la puffered jacket, me encontré frente a frente con Tumi, muy agradable la atención, dia posición y rapidez en atender (si no perdía el tren de Back Bay

Nice luggage but a little beyond my price range for a carry on suitcase.

Very underwhelming engraving services, both quality and expectations wise. Why offer a service at all if you can't provide basic quality control? Brushing quality concerns under the rug doesn't seem like a viable strategy either.

Good but overpriced