AT&T Store

Upgraded 2 phones and the process was super easy!

I was very satisfied with my customer service the 2 gentleman were very attentive and helpful! Very professional and kind! I've never had customer service like I did lastnight!
They were very patient with us!
I loved the team work the 2 portrayed throughout the evening.
I come from an industry where customer service has a big impact on the industry and so see how well these gentlemen worked hard to ensure all the customers were helped was Amazing! Even when they were busy they took the time to acknowledge the customers that walked in and ensured them that they would be right with them!
Multitasking at its finest!
Oh and they definitely have patience with kids because my daughter was a very talkative and very busy! And they just smiled at her and talked to her!

5 star Google review worthy!

GREAT JOB!

Rolando and team - I cannot tell you how much I appreciate your help, service, time and professional manner in handling the return of my deceased brother's phone. Your patience, knowledge and expertise is appreciated. I highly recommend your store to anyone. Jill Patek

Rolando Salas is incredible! He very quickly assisted me with two issues I was unable to resolve. I am grateful to him because the associated stress is gone! Thank you!

A few minutes before closing, we had an emergency visit to this store. It was a strenuous situation that we tried to rectify on the phone, prior to going to the store. Much to our suprise, we lost internet when we sat down to watch a movie as a much needed stress reliever.

My friend's husband recently passed away. Since he did everything, I have been helping her learn to pay bills, do car maintenance, navigate difficult banking and business decisions, sell a houseful of items, a house, cars and much more.

Even with help, it has been an overwhelming and at times, exhausting journey. Hence, we decided to watch a movie, to relieve stress and enjoy some laughs, only to discover the internet was out because was unpaid for months. She had no idea.

When we called customer service, we had to speak with several representatives. Nothing could be done. She did not know his passcode or security question answer.

Upon arrival at the store, we were greeted by Luis. He was gracious and kind, as he listened to our predicament. He was assisting another client. He introduced us to Fabian. Fabian immediately took charge of our challenging situation with grace, ease and humor. This was a tremendous help and relief for our strain. During a portion of what was needed to rectify our difficult situation, he brought in his manager, Rolando. Rolando took charge of the portion only he could do. As with Luis and Fabian, we we treated with graciousness, and excellence and competence that was incredible.

They closed at 8. It is 9 P.M. They are still helping us! And...with such grace and joy. It is so rare to receive excellent customer service any more, even within normal business hours. I have never experienced EXCEPTIONAL customer service like this...ever.

Trust me when I say, if you want excellent in person customer service, you will never regret walking through these doors.

We have had multiple opportunities to work with Fabian Cisneros and Luis Cuesta. Each of these guys spent as much time as needed to resolve our issues. They couldn’t be nicer and went beyond our expectations. Highly recommend.

Fabina is so great. He patiently helped me transfer the phone service. He so friendly . I should give him 10/10

The AT&T store was busy representatives were busy with other clients when I entered the store. My representative told me he would help me as soon as possible. When it was my turn he helped me resolve my problem quickly.

Great job Giovanni is awesome, very professional and kind to customers. I thought he is a manager. He told me he just started. Please promote good people.

Friendly and knowledgeable staff. More willing and helpful than most people I meet in retail. Watching and listening to all of the staff interact with customers was so pleasing!

Had a problem that I’ve called Apple Support several times and they couldn’t help solve it..Went to ATT in Richmond on 1093…Luis Cuesta greeted me politely but I am sorry but I had my doubts because he was so young and Apple Support couldn’t solve it..Within 10 minutes,problem solved and I was on my way..Thanks Luis and maybe you new to train the Apple Support team..

Rolando the manager was great after helping me with all my ATT problems from inHome Experts screwing me over

Rolando and the whole team is amazing.
They’ve been helping me a lot today and every time I come here.
Very nice and helpful people work here.
I recommend to do your business in this location.

This is a great store with excellent service. If you need anything please see Jennifer G. for the best service possible. She will go beyond helping you with anything in the store and account setup as well. She provided the best customer I have had in a long time. AAA Thanks you and happy Holidays !!!

Went in the store on Saturday evening at 6:30 to do a quick Sim card exchange to transfer service to AT&T and ran into problems with my old carrier and it ended up taking till 8:00 to resolve the issues. Rolando stayed an hour after closing to take care of our needs to get our service up and running without any hesitation. Don't know many workers that would give that kind of service. Would give him a 10 rating if l could.

Edit to original post:
Editing my post below to give 5 stars just because of Jennifer’s customer service. as mentioned below she was very helpful throughout this, I had another issue and she took out her time, explained everything and made calls to ATnT helpline for me in the store to sort things out, genuinely wants customers to have a good experience and cares about them. Is very prompt to respond , always available, step ups and helps out. Look for Jennifer at this store and I hope she takes over!

Extremely disappointed and dissatisfied with the customer service from the manager Diesha!, got a new phone and from this location, phone had some issue and I informed her within 2 days but Diesha made me call Apple helpline , go to Apple Store, waste hours of my time instead of trying to help out, charged me extra to replace with a new phone even though I was in the 2 week window and was not my fault. Has an attitude whenever she talks, never gives the customer her time, never wants to explain anything or sort anything out, her answer to everything is call the helpline😡
On the other , salesperson Jennifer is amazing, very helpful, knowledgeable, sorts out things and genuinely cares about the customer experience, she is very prompt in her replies and always available, please look for Jennifer at this store , I hope she becomes the manager at this location, she deserves it!

Luis Cuesta provided exceptional customer service for me today…Wonderful

I visited this store after spending hours on the phone with AT&T trying to solve an unusual issue with my account (account was not set up through this store). The manager on duty, Rolando Salas worked with me until the issue was solved. He was friendly, patient and made me feel like he really cared about solving my issue. I highly recommend this store as the customer service was excellent.

Our service representative was top tier thank you for a awesome experience

So far, I have had a very good experience at this location. For some problems, they can resolve them at the location. For something else, you still may need to call ATT customer support. But in general, the staffs at this location are very helpful.

Rolando was extremely helpful and patient. We came twice in a row and his customer service was 10/10. He took his time and wasn’t rushing us. We Switched from a different carrier and he informed us on all the specials and deals we could get.This is what you call great customer service. We will only be coming to this location on 26750 Farm to Market 1093. Rolando sets the standard!