Macy's

I went in to find a fragrance for my wedding. I met with Eve, explained my favorite perfumes and preferred notes, and she suggested two perfect fragrances that I will be purchasing in the near future. Absolutely outstanding customer service, professionalism and expertise! I couldn’t be more pleased.

I can’t understand some of the bad reviews regarding the cleanliness of the store. I found the store very organized. They could put up Christmas decorations, but the customer service was amazing so many people helped me pick out perfume as a Christmas present for my wife. One particular associate in the moisturizer section deserves praise. Mary K was fantastic in helping me and very knowledgeable. She was super friendly, it’s was a pleasure shopping at the Colonie center location. Christmas wish is that Macy’s recognize excellence in Mary K who goes above and beyond. It is the employees that really make the shopping experience a positive one.

I found some really pretty slippers. They were marked $20 but when I checked out they were only four bucks ☺

My girlfriend worked with Carol at the Lancome counter. Carol was very knowledgeable about perfume scents, storage and how body cream interacts with perfume. Highly recommend asking for Christmas Carol 😄 it was a wonderful experience.

Charlene in the order pick-up department is awesome. She was so knowledgeable and patient, and really helped me out when I had a problem with my order.

I felt like a little kid again! The service at the fragrance counter reminded me of the service provided back in Macy's Herald Square in the early 1960's. All that was missing was the clackety clack of the old wooden escalator.

No pressure for extra purchase, free samples without asking, offering to set up a Macy's account, and then gift wrapping my Father's Day present as it had been lost by Amazon.

The woman associate was engaging and made me feel special. She is a true professional.

As my parents live in Albany, as do two of my four sisters, I will return, as I have for the past 13 years. Prior to that, I was working in Manhattan and would always go to the flagship store. Macy's in Colonie Center on Wolf Road is a pleasure to visit and their rewards/point systems is excellent.

Since Bed Bath and Beyond closed, Macy's fills a void, and is a great source of linens for those X-Twin sheets needed for those college bound!

Really great customer service in the men's dress clothes department It's what separates Macy's when you're going to buy dress clothes. And you don't wear them all the time. You have a tailor Right there to size you and to give you advice on The latest styles in quality clothing

Always a favorite place tp shop. Great deals, attentive, helpful staff.

Where else can you go and get quality clothing at a great price. Macy's has brand names

Love the Macy's Backstage, best place to buy quality professional clothes without having to spend top dollars.

Place was kept up well The service I got from both people was great. Definitely would shop there again

Very helpful staff pointed out some sales prices and helped with applying for a store credit card. I bought two really great suits

But all my estee Lauder products here! Love the staff here, super friendly and helpful!

Amazing Est. Now you people have to try to the last act. Where there a 80,70 &60,50 percent off ! I just got a little carried away. Plus these two sneakers for men I posted are on sale . 69 dollars and 55 for the other .

Had so much fun walking around prices aren't bad

It’s a Macy’s alright! Nothing out of the ordinary here. Hardly carry any men’s Smalls in typical Macy’s fashion. Sales change every day, so be on the lookout. Bought a medium shirt for $40 one day. Returned it hoping to exchange it for a small another day. (They of course didn’t have a small). Online had them for $45. Next day was $50. Two days later was back down to $40. Bought the small lol.

Hello huge shout out to the salesman in Mens suits I was shopping for a suit yesterday and the salesman was extremely helpful his customer service was beyond reproach the way he moved from customer to customer while still making you feel you were the only customer in the store was amazing the best experience I have ever experienced buying clothing in my lifetime I don’t know what your paying him but you need to double it. I only wish I got his name which I did not it was 3:45 pm on 7/30/2023.

Your shoe department on the other hand was a disaster look like a bomb went off in it I could not purchase a pair of shoes from it and I wanted to not blaming anyone employee because there was no one there working there he need to work on the shoe department your men’s suit department is outstanding.

Sincerely,

Very satisfied customer with your men’s suit department

Staff was very helpful at customer service.

SALES ,, GALORE. QUALITY CLOTHING. FANTASTIC MAKEUP AND PERFUME DEPARTMENT.

Sales Ladies were courteous and helpful. The Jewelry Lady assisted with a smile, and the Sunglasses Lady answered a variety of questions. I prefer a quality Department Store over a 'Mart'.