Famous Footwear

Just came in to take a look around. Have to shout out to the employee, i think his name was JP, extremely friendly and very professional. I will 100% be coming back here to buy my shoes from now on.

This was my first visit to this location, and I was greeted immediately upon arrival. On hearing that I was looking for a good pair of work boots, the male member of staff who was returning stock to the floor jumped straight onto action.
He advised me of their clearance sale, and asked what kind of work I did. When I told him I I in retail he showed me some options from their main sales floor, and advised me that he was going to grab a pair of insoles while I looked through them.
I'm so glad that he did, because I picked a style I liked, and he had my feet sized at a glance, but confirmed it with their measuring guide anyway. Popping the insole into one of the boots he had me try both on for comparison, and the difference was immediately apparent.
Not only was it a great up-sell for me, but it's really going to make a difference in my day-to-day work. He even took care of me at checkout and made sure to ask if I wanted to join the rewards program, and make donations to their local causes, and I had no hesitation in saying yes to both, thanks to his help.
I just wish I could remember the associates name because I'm usually hard to find shoes or boots for, and he made it look easy.
Efficient, friendly, and knowledge of the products are three things I look for in customer service, and try to provide myself when serving customers. This associate had all three in spades.

The person working was great and very helpful. We had to go back later in the day and she remembered us and what we were shopping for. The store was clean and the aisles neat.

Used to live in Wasilla and visit Famous Footwear here alot, been to Fairbanks and visited their store, Awesome store with great prices. The 5 stars is the customer service from Nate at the Wasilla Famous Footwear! Very helpful, friendly and just over all a gentleman! He even remembered me after I came back to the store 3 days later!! 1st thing he said was, "How did those shoes fit for your son?" I actually had to come back to get a bigger size. I was in and out in 10 mins and they were busy!! I surely hope the company appreciates having such a great young man with great customer service skills because it's very hard to find now days!! Thanks Nate @Wasilla Famous Footwear!!

I was so impressed with the customer service! Kelli greeted us as soon as we came in, she was so joyful and so helpful! She asked my size and went all around the store showing me just what I was looking for and then even after I sat down to try on shoes she kept bringing more! She knows the stock and fit of shoes well and is so friendly and welcoming! Kelli gave the best customer service I have ever seen!

They were busy and i had to get to work so they held what I wanted to purchase at the counter so it would be ready to bag when I did my online order on my way to work. My friend was able to pick up the shoes and get them to me at work in under an hour. Love my store.

I was in & out pretty quickly, the staff was very quick & very helpful. Was assisting my Dad with his shopping - they had the brands he was wanting just not the particular model.

The sales associate was helpful and made sure I knew of the sale going on immediately. Good selection and had my size in everything I was looking at. Very clean as well.

Nice young man, named Tristan. Was very friendly. He knows how to approach people well.

Great deals. Helpful staff. Great variety to choose from.

I have to give credit to Kelli at our local Wasilla Famous Footwear. She has amazing customer service and was very informative about the products I was searching for. This is just another reason I will continue shopping at this location!

Thanks,
Angelia

First visit .
Definitely be going here for shoes next school year. Good prices and I signed up for their customer program

Great place to.shoe your feet. Nice buys as well.

Decent prices friendly employees clean store somehow with 30 children running around these people probably need to be paid more

Great customer service, employees will let you know if there's a deal/ sale going on right after you walk in the store, pretty cost efficient- sturdy products.

Great deals,cool staff,found what i needed

They are the most amazing place to buy shoes. The customer service is outstanding!

Great shoe selection, good costumer service..,I always find something good there..,love coupons and clearance with 25-40% off extra..

The staff is outstanding and the footwear options were numerous. They have alot of discount/promotions.

The staff in this store, are some of the nicest folks