Petco

I called your company the day of my purchase to praise the young man who not only helped me find the items I needed but took everything out to my car. I told him I was also looking for an item I didn’t see in the store and showed him the empty package. He told me to please return to the store with him because the item was on the shelf so back we went and I made another purchase. When I got home I called you to praise this young man whose name is
MASIMO

I remember the first time I came to this store several years ago ALBERT treated me as if I were visiting royalty. He found me the best products at the most affordable prices. A few days ago I needed live worms for Mitzvah, my turtle friend of 27 years. The worms I needed weren’t available but ALBERT took the time to look at each type of worm and found the perfect substitute until the worms Mitzvah loved were in stock. So I’ll be back in a few days to see ALBERT and get a live worm feast for my turtle ALBERT I thank you and rest assured Mitzvah is grateful too.
And yesterday Massimo and Lily were so helpful as I switch all my pet needs from Costco to Petco because not only Petco quality products but customer service. Lily was amazing. She now knows all about my pets and their needs. My schnauzer, two African greys, two Norwegian Forest cats and my turtle I mentioned above. Thank you Lily, Massimo and Albert always.

Our girls were desperate for a pet and we’re so excited to get Rocky the Betta fish! Jada was so helpful in getting us what we needed. She wrote out step by step instructions for us on the box. She was so kind to us and the kids. Thank you!

Deanna at Petco Grooming was the best groomer we’ve met in the area for Truman’s bath and brush out! Her energy was infectious and you could tell he was actually happy to be there. All in it only took a few hours so you know that they’re attentive to your dog and he’s not locked up in a cage for extended time. We plan to take our dogs here every few weeks because they were so cheery and kind to our doodle (who is a character himself). Thank you, Deanna!!

Had a great experience - they went above and beyond to help me - took my dog in same day even though I made a mistake on the appt day- they did an excellent grooming job- will come back again!

Amazing service from all of the staff, specifically the awesome chinchilla lady, Danielle! (Sorry if I spelled that name wrong 👀) After spending a good amount of time on research and planning, I've come to the conclusion that chinchillas aren't for me because of the time commitment and the difficulty of keeping the chin safe, prices were really good though! Much lower than I thought they'd be.
Danielle was so amazing, giving great advice, making sure I wasn't in the dark and had all the info I needed to make a commitment to a pet. Chinchillas are so weird, and cool! (They can live around 10, to even 30 years! 🤯)
Even with the amazing cuteness, it's a little too much. (I hope the beautiful chins find happy homes) The pets were well taken care of and loved, and I'm sure they'll continue to be later on.
So grateful for the extraordinary service at this Petco, and I'd love to let everyone know that the service here is just out of this world! (Maybe I'm just used to bad service, but still!!)

Albert you are awesome! I will never forget Your outstanding performance as a Petco Employee. Thank You so much for watching over "Zeus" The Jackson's chameleon (if you read this you know what I am talking about). Your customer service skills are very awesome! Thank You for being You and caring for us the Customers and for showing your best interest at heart for the Animals, store was also very neat and up to expectations, will visit again!
-Liz from San Diego

Super clean store. Well stocked with all your pet needs. Staff is extremely friendly. Always a great selection of lizards.

Ask for Chelsea, or Emily when you arrive and you will feel like you have your own personal concierge Pet Person Assistant. One of the best customer experiences I've had and with 2 different reps on the same occasion. They both went the extra mile to make sure I got what I needed and took time to help me with both of the fur babies I was taking care of. Oreo & Ms Brown Brown are very happy weiner dogs now.

I switched from one groomer at a different business to Petco and I'm really glad I did. My dog received a great cut and he was done in less time than other places so he was less stressed when I picked him up. Additionally, he normally cowers behind my legs when he has to go to the groomers but this time he ran up to the groomer and jumped up on his legs to say hi. He was excited to see him!

Brody looks so cute with his short hair and I will be making all my appointments at Petco from now on. This was his second appointment.

1/30/22: Danielle helped my daughter and I get set up with a beta fish tank and all the trappings. I managed in the entertainment industry for years and Danielle’s customer service was very high quality. She was friendly, knowledgeable, proactive, and came across as genuinely enthusiastic to be there assisting us with our needs. To any managers this concerns, at least from what I’ve seen, she’s a winner and absolutely raised the level of our experience. Thanks.

I had to return to the La Costa store to buy more crickets for my son's tiny, 17-year-old fire belly toad. I had just been there four days prior and only 2 out of 8 survived despite my competent efforts. I told the store associate my problem and he replaced the crickets without charge.
I will NEVER EVER set foot in the National City (Highland ) store but I will return to this location. They won back my business for Petco.

The entire crew is great! Emily (I think) helped us today and was so well informed on how to advise me and my kids about the care of our beardie and our fish! They are both so happy! Thanks!

Great selection at this store, loads of great stuff for your pet for sure. The Staff are also Awesome, greeted me and my 🐕😁 doggie, got some treats and helped us out !! Thank you for a great experience today!!

Vin was amazing. She was so helpful finding what we needed and helping me resolve issues from the other store. This store is very customer friendly and I'm always greeted and offered help.

This is my FAVORITE Petco location. Everyone is so helpful and nice. Their customer service is amazibg

Im new to the area, originally from Nevada. So I wasnt aware that they didnt sell certain animals I was looking for, one associate "Rachel" was very helpful. Ljttle did she know, she was talking to a marine. But that was besides the point, she was very helpful and asked all my questions. And to be quite honest, I wanted to ask her out lol. Im thinking about buying some of her recommendations just because she was very politce and helpful.

it was great to do curbside pickup after ordering Online! Easey-peasy with the strong guy in the green shirt carrying out my 30# bucket!

PETCO may have a bad reputation, but from what I garnered from the managers, they are trying very hard to distance themselves from PetSmart's preceding reputation. This may be biased as I just had an interview for a job with them, but they were very thorough about the care of the animals, and they give their employees the right to refuse service if the animals welfare in the care of a particular parent could be harming. As a large reptile and overall animal enthusiast, I am impressed with the state of the store and expertise of the staff. Five stars.

very professional people! i got a spider and they helped me get the environment for it just right (: awesome customer service and they go above and beyond for you

I mixed up where I called for my order and where I had made the dog food order. People were helpful at the Encinitas store and referred me to the La Costa store for immediate pick up once my error was figured out.