The UPS Store

I was in here for about ten minutes and every single customer who walked in was a total pill - but the staff handled them all like champs! Patient, knowledgeable, and efficient as they could be. So helpful with amazon packages!

We have used the Healdsburg UPS for numerous purposes including: international shipping, domestic shipping, notary public, stationery/packing supplies, etc. The owner and staff have always been extremely courteous and incredibly helpful. If our item needs to get somewhere with no hitches, UPS is our “go to”.

We had a great experince at The UPS Store at Healdsburg, Ca. We needed to ship back items to NJ. There were customers before us and we had an appointment so we were hesitate bur Laura Cinollo was very professional, efficency and able to multi-taks. Her time management skills were so great, we were able to make our tight schedule. She was very professional and friendly. We highly recommend this UPS store.

We've have a P.O. box at this store for 3 years, so have used this shop for shipping, printing, you name it! Always a positive experience. The staff is efficient and friendly. The store often gets busy at peek hours and seasons, and they work their butts off to get people in and out.

Have had nothing but positive experiences with this shop! Hope others will give reviews to increase their overall rating!

UPS Store in Healdsburg has a very attentive staff. The manager is very hands on, and they all go the extra mile to provide great service.

Helpful, clean, locally owned shop. I drop off lots of friends here easily and effortlessly.

They were so helpful. I would recommend this UPS store.

I've found the staff here to be extremely helpful!

The staff at the UPS Store were very helpful and friendly. My only suggestion would be to have clear instructions on process of making copies, right at or on the copier machines.

Recently updated interior. Usually quick service- can get really busy at times. Overall a very good operation.

Dealing with this business was the worst experience I have ever had with a company. I wish I had read the scathing reviews before I attempted to do business with them. On November 7, i paid $356.00 ($0,43 a page) for 5 copies of a 93 page document. I was told they would probably have it ready the next day and they would call. They never called nor was it ready a week later. When I finally received it weeks later I found the copies were unreadable. The copies were made without any proofreading or attempt to correct the printing, but simply bundled up and given to me. I met with immediate sarcastic and rude comments from one male employee. Staff did admit they had not proofread the documents being printed and after many weeks admitted they did not know if they could copy them so they were readable. I asked to speak with the manager, however, they said they were not sure who the manager was. Several days later they said they did know the manager, Ben Weiner, but they don't see him often as he doesn't have a regular schedule. By this time I just wanted my money back and they called Mr. Weiner. Without seeing the product this business had created he offered to give me $90.00 back. When my husband attempted to call him he did not answer nor was there a message option. As tp the "owners" of the company, on the business card, the employee have never seen them.
As far as I'm concerned this company borders on the criminal and simply stole $356 from a 75 year old women. If I could give them zero stars I would!

This is the most aggravating UPS Store I have ever dealt with. Most of the people in there are untrained. I go in there to get things printed. It's always a big production. They have to dig through tons of emails to find them and then they charge you something called a computer fee. When I have questioned this fee, they tell me it's for the work they are doing on the computer. Since all their work is on a computer I would assume that UPS would be paying them a salary and it is not the customer's obligation to pay for them to do their jobs. I have called and asked them to print the items right after I send them and I will pick them up. They are not willing to do this even when I've offered to pay online or over the phone. It's all just very disorganized and feels hostile all the time

I went in asking to mail my package and was told that "it would take something like 10 stamps and that I didn't want to do that." Instead, the clerk started a process to collect my personal info to parcel ship it at a price of $27!!! I expressed my disappoint and was cat-called as I walked out. Yeah, how customer centric is that? BTW, it was less than $7 at the Post Office. Disappointing.

Absolutely terrible and Ridiculous prices. I would drive farther to give anyone else my business. >$35 for a non-custom box + $15 to tape said box together? They should be embarrassed. Drive to store by big John's to get shipping boxes, etc., and if you have to send UPS, you can drop off at any UPS store with prepaid label but I would not support this place with such outrageous prices.

I was extremely shocked at the charges! I understand my ground for UPS of $20 and I understand the box charge of 11 but then I get two additional seven dollar service fees for packing …not sure about this and was $14 is the charge for packing tape!!! extremely unhappy and I would advise you guys who are looking at this take your merchandise to the US postal office

If I could offer a -0, I would. We recently used this store to ship a package to Chico, which we wanted there by April 28--the day of a birthday. Her staff assured us the box (shipped with them Thursday a.m.) would arrive on time ON SATURDAY.

The staff recommended USPS shipping based on the fact that the birthday package was wrapped in brown shipping paper--something not an issue at the Santa Rosa store but UPS won't take them now apparently. Why they couldn't just shove it in a UPS box is anyone's guess. The package still has not arrived at its destination. It completely missed the birthday, and it is looking like it may not even get there until Tuesday. Seven days. I could have ridden my bicycle to Chico and delivered it faster, and my bike is a 3-speed!

What really adds the salty icing to the fruitcake of this awful experience is the manager. When I ran the tracking number Friday morning, I instantly saw that USPS had the package marked for Monday delivery. I immediately contacted the store because this is not what we were told to expect. The manager offered NOTHING. Only to say: "we are so sorry your package did not arrive on time. It doesn't happen often, but the postal system is not fool proof" when the package was STILL in San Francisco. It's like she copies and pastes this response into email whenever there is a complaint.

No offer to call USPS to ask them for help in seeing if she could get the package expedited--telling them that her staff had made a mistake. Instead, she kept pushing back at us like it was our fault for believing what her team promises. What idiots we are for thinking her staff knows what they are doing when customers specifically tell them a package has to be to a destination by a particular day. The managers answer: "The post office delivery times are their expectations but they don't really stand behind them with any re compensation."

Are you kidding me? And the staff recommends this delivery? I have mailed other packages to Chico from other Santa Rosa stores without an issue. They always arrive on time. Amazon even manages to get packages to Chico on time. We would have used Federal Express if her staff had warned that the package would not arrive by Saturday.

The manager refuses to take any responsibility and defends her staff because "we are Shipping People trying to do the best we can."

Um no. No, you are not. You are in the "I take no responsibility for the service we did not provide and I won't help you because it will infringe on my weekend plans" people.

Went to purchase 4 case Boxes for a wine shipment. This Healdsburg UPS location wanted $234.00 for 4 boxes. Went to a Santa Rosa wine store and purchased the same 4 boxes for $40.00. I’ve purchased wine boxes from this location last year for $16 each and they blamed the outrageous price hike on supply issues. Ripping off the Healdburg locals and tourists.