The UPS Store

My most important is so the employees can’t continue their great customer service and show my appreciation for that service given.

Good job guys.
75% of the times I go there I have a weird/difficult request 😅 and they have been always kind, patience and professional.

Sometimes long lines but hey that’s part of the game

Had to have a few things taken of my phone ,,coppied..and mailed..every one was so helpful and freindly.. highly recommended

Thanks for adding additional people. Though the lines are still a bit long, it goes pretty fast and the team is super nice.

The people who work here are pros. It always looks like you'll be there for an hour, but you are in and out in 10 minutes or less.

This is my go-to place for shipping and Amazon returns. Just when you think Amazon returns couldn't get any easier, the employees here go above and beyond to make it so. Very friendly and helpful staff, even with the mouthy/entitled/impatient customers that I've seen them deal with.

The absolute best kind friendly personal professional service from LISA today and the best prices , most secure packing shipping and tracking …. Thank you UPS … my personal items were repacked into a UPS box 📦 thank you LISA once again !!! 😊

Love this place. I had a box of China that i needed to send across country. They packaged and shipped it and made sure I paid the lowest price possible. Arrived perfect!! I also had a really delicate and damage lamp and manager there advised me how to pack and that I should take on plane as carryon- it would be safer and less expensive. That made trip safely too (although security made me open it, which was a hassle.) Highly reccommend.

Always pleasant and helpful ! No matter what time you go there!

Catherine took her time trying to
Help me resolve my issue. She was kind and patient.

The girl who works there as a notary and ups staff is so professional and attentive. She was very knowledgeable and fast with her job. Her price was really good too. I also called in twice before going in to ask questions and the lady was nice too.

After a long day of trying to fulfill an order through Facebook Market Place; I went through FB customer service who didn't help at all (go figure a $500Billion company has terrible customer service), hours of wasted time, then to USPS which was even worse and the "I have been here for 34 years and know more than corporate" gentleman said that I needed to pay $140 more to ship this item even though shipping was already paid. Finally, I arrived at this UPS store and within 3 minutes, no "extra charge" my item was shipped. Adrianna and Catherine were extremely helpful, very customer focused, knowledgeable and a delight to be around. To both of you, Thank You!

Wow, What a great job the staff at this location is doing. Must be one of the busiest shipping / returns day of the year and they all have a positive attitude and working efficiently. When I got on line there were 14 people ahead of me and I was on my way in less than 10 minutes. Fantastic!!

The line is intimidating but they have an all-star crew working. The efficiency is impressive!

I came in on a super busy day and it seemed like every customer had some type of hiccup (myself included). There were only 2 women working at the time and they were both really patient, kind and efficient.

They're usually friendly and helpful

Just wanted to say thank you for your staff at the ups store in Middletown n y. Route 211. I was returning a package that was heavy. They helped me on there own. They were kind, friendly, happy staff. Great job. Keep up the good work.

Very fast service and friendly.

The gentleman who waited on me was extremely helpful and pleasant. In addition, he was very efficient and knowledgeable with the procedure. He took care of everything. There was a young lady also in the business and she was smiling and very pleasant to the people she was waiting on. Pleasant experience.

The staff are always pleasant and helpful. Been using this location for years. Never had a bad experience even during COVID!