Richmond Discount Appliance & Electronics

Top-notch experience with Richmond Appliance. I was having a very frustrating experience with a washer/dryer purchase from one of the big home improvement stores (the blue one, not the orange one). After a dryer was delivered damaged, it was revealed that this special color dryer was then out-of-stock for 2 months. Apparently that was the last grey dryer available in North America and I was stuck with the same color washer without a match. I became fed up and called Richmond Appliance on a whim. I got in touch immediately with Mike S., who secured the dryer for me and had it delivered within 2 days. They came as scheduled, hooked up the dryer and actually tested it, which is more than I can say about the slobs from the "logistics company" delivering damaged appliances from the other place. After the washer was then leaking uncontrollably within 2 cycles and the whole tub malfunctioned, I had the big box company pick up the hunk of junk washer, only for the replacement to be deemed undeliverable because there was literally a hole in the bottom of it. I finally gave up on this sad excuse for a store and got a refund, called Mike again, and bought the matching washer from Richmond Appliance. Again, the delivery guys came within 2 days, took the time to hook it up and test it, and I finally had a washer/dryer setup after 2 weeks of torture. I was so happy with the service that I then decided to purchase a new range. I spoke to Joe, told him the brand I wanted, and immediately he rattled off the model numbers, specs, and prices of all the ones he had available. Again, range came within 2 days in perfect condition, the guys tested it, told us how to use it, and we had a new range without any headaches. This is a great store. These guys actually know the products they're selling and you can actually get in touch with someone when you have to. Their installers are actually excellent as well and don't do a drop-and-run. With this store, you're not only buying appliances, you're buying actual customer service and convenience. They now have a customer for life. Thank you for all the help.

I HAVE BEEN A LOYAL CUSTOMER SINCE 1997 WITH THEN BIG NORM, I WILL CONTINUE TO USE RICHMOND APPLIANCES WHENEVER NEEDED. NEVER HAVE I BEEN MORE HAPPIER TO DEAL WITH A GREAT APPLIANCES ESTABLISHMENT. ALL MY APPLIANCES DRYERS, WASHERS , FREEZERS , OVENS, RANGES PURCHASED AND SERVICED BY RICHMOND APPL. STORE. GREAT FAMILY TO DO BUSINESS WITH. NEVER A PROBLEM OR ISSUE ALSO GREAT SERVICE STAFF TOO! I HIGHLY RECOMMEND RICHMOND APPLIANCES FOR ALL YOUR APPLIANCE NEEDS! GOD BLESS

I only buy all my appliances from Richmond Discount. I wouldn’t waste my time shopping elsewhere. Their prices a very good. They’re lovely people and very patient and helpful.

Incredibly knowledgeable, not forcefully sold.
Highly recommended ! They earned my Business for ever !

Best appliance store on Staten Island I recommend everyone on the Island to go frank and the guys are great and Lenny the contractor is the best for installation Did a great job on my oven and air conditioner Top notch in prices and service

Best customer service from start to finish. Delivery guys, Jergen and Dominic called before coming several times to keep us abreast of their ETA. Pleasant and professional Dominic even saved my dog who ran out the front door and brought her in. Love my new oven range and happy with the whole buying experience Price better than Loews

Best place to purchase from start to finish. Salesman Mike very knowledgeable and helpful, explained the difference between all of the Ranges we had considered. We ordered a GE Profile that was on sale and Mike said they are back ordered a would have to wait for a couple of weeks for delivery. He called after three weeks on a Thursday that our Range was in and they can deliver on Saturday he would call on Friday with a time for delivery. Two guys came Jurgen and Dominic very friendly and professional took out our old Range brought in the new Range leveled.
Would highly recommend for all of your appliances.

From start to finish, Richmond Appliance provided outstanding service. Frank was so helpful on the floor and showed me all of my options for a new washer. They delivered exactly during the time frame they stated and the installers took my old unit out then installed my new machine all in under 45 minutes. Customer service was top notch with every employee. Makes me very happy to support a staple business in SI that provides a quality service.

It was an excellent experience. Mike was very helpful, he answered our questions and understood our concerns. I will definitely be back and continue to do business with them. I am going to tell everyone I know about their wonderful service. I will be referring Family and Friends here. Thank You very much.

The staff was great. Very friendly. This is why I will shop at local buisnesses before I go to a Home Depot. The delivery was on time. The gentlemen that delivered, installed and removed our old washer\dryer, we're fast, professional and friendly. I HIGHLY recomend Richmond Appliance for your next purchase. You will thank me.

Purchased a Speed Queen washer Wednesday - Debbie was great - very pleasant and knowledgeable! Delivered 3 days later - arrived on time and delivery men were very efficient. Would definitely recommend Richmond Discount Appliances!

Always great service...Norm Jr. was great helping my mom pick out a refrigerator...have been going to to them for a long time... refrigerator was delivered and installed exactly when they said...can't say enough about the service!!

Great experience from start to finish. In and out quickly. Oven was scheduled ahead of time on a date that worked for me. Arrived on time and delivery men were great as well. Couldn't ask for more! Don't shop at chain appliance stores. These guys know appliances!

I must say how impressed I am with Richmond Appliances service. I needed service on my dryer and was looking for somewhere to service it when I found Richmond Appliance. I called and asked if I could schedule a service on a unit that I hadn't bought there (came with our new construction house) and scheduled me a service the next day! Norm was there the next morning with a big smile and diagnosed the problem immediately. The problem was minor one and he was able to fix it. He kept my wife and I informed the whole time and was totally HONEST about what was wrong and what it would take to fix it. After a small bill and great service they definitely earned a customer LIFE. It is so hard to find good service, pricing and good people in today' s world, lucky for me I found a business with all THREE. Thanks!

Always friendly and helpful. As soon as I enter the store I'm greeted, by name, and it only gets better from there.

Recently purchased a chest freezer from Richmond Appliance. Workers were friendly, helpful, and freezer was promptly delivered without issue. 5 stars for responsive customer service.

Ordered a new stove. Better price than big chain stores. Better service from knowledgeable sales person. My go to place for appliances.

Got appliances ordered in less than 30 minutes. Very knowledgeable and the price beat every other place we looked for GE products.

Needed a new refrigerator the same day ours broke due to a brief power outage. Richmond appliance made it happen! We are so grateful!

Great place to shop. Great installers! They treat you like family!!