Lowe's Home Improvement

Picked up a special order item at customer service today, Tom was friendly, knowledgeable and calm with the line behind us growing longer and longer, Rich helped my husband load the heavy item in our truck, Shawna politely helped out when our price needed adjustment. I didn't catch the woman's name that had to find out order somewhere in the huge store but when she returned with the heavy box I VERY MUCH APPRECIATED the fact that she shared with us that it was heavy and we would need help carrying it up our 48 steps!!!!

Mike Whitehead in flooring was exceptional!! Really went out of his way to make sure my job was properly done. I had carpet placed by one company who were great! I had tile placed beautifully by Hunters Flooring as well. I live in Ocean City an... well worth the extra 10 minute drive ( Home Depot in Berlin Md are horrible) . Lowes made up for it and then some !!!

Just purchased a new washing machine from the appliance department. Judy was so helpful, patient, and kind to my son and me. It was a great experience and I couldn't recommend it any higher!

Hard to find anything without having to ask some one was able to get what I needed though the associates that helped me were very helpful in finding what I was looking for. However the associate in plumbing was very busy having help a lot of people at one time without help. I really believe on a Saturday they should have more than one plumbing associate in the department. He did do a great job though

We busted our Garbage Disposal on the Wednesday night before Thanksgiving. This store had exactly what we needed with great service from the guy showing us where everything was. We are back in business within two hours.

Employees in Lowes are generally very nice and helpful. LOWES/DELDOT NEEDS A SIGN ON RT 1 SHOWING THE NEW ENTRANCE TO THE STORE DUE TO CONSTRUCTION. New entrance seems hidden. As a resident of Lewes, I only heard about the entrance from others talking about it. Lowes needs a huge sign alerting customer ways around the construction to their store. The new entrance and exit are good ideas, but folks are unaware of it.

Went to store in Millsboro today around 2:30pm. Store was relatively crowded and wife and i were pretty taxed thinking of all the home improvements we are in the midst off. Met the kindest and pleasant employee in the paint area who catered to every one of our needs ! Was a true example of excellent customer service although we never got his name . Did notice he was wearing an Eagles cap which we were both fans of and spoke on that while he was taking care of our painting needs . What a stand alone testament to a great representative of your Company ! Pleased to have done business because of this gentlemans professionalism and care to customer service.

Lenny and Carrie McDevitt

Millsboro DE store 12/26 6:00 pm. Purpose: purchase one sheet of OSB and have it cut. ANTHONY was super! He helped me choose which product, loaded and moved it to the saw, asked if I wanted any excess, found a cashier AND loaded my purchase into my car for me! Five starts all the way! I am new to this area, Lowes had won my business!

2/17/24 Millsboro store 11:00 am
Rita answered my call in customer Service, and went to great trouble to find someone to help me. Roxanne and Wendy, Elijah and Daniel helped me Purchase a 60 pound Evergreen from the garden shop. I could not lift this tree, and so they went to every effort to help this transaction go seamlessly. As a former customer Service manager,I have to say ALL Of the associates I have encountered at Lowe’s Millsboro, go above and beyond for customer Satisfaction.

Great customer service and friendly, approachable staff willing to help.

I rarely do google review, but wanted to make it a point to do so for my most recent experience at Lowes in Millsboro, DE. Jodie was very helpful and went above and beyond to help us find the remaining items on our list. He also looked up some items we needed that weren't in stock and sent us home with the item numbers, costs and how to order for ourselves online at Lowes. Rarely is someone so helpful and also in a great mood the entire time! He really is the type of person you want on your team in customer service! Thanks Jodie for everything you did!

I'm more of a Home Depot guy, but the front checkout help at this particular Lowe's was first rate and one lady on staff went out of her way to help my wife and I load up our car with new outdoor furniture. Exceptionally fine service that is quite unusual today.

Lowe's is always a great place to find almost anything you need for home remodeling or repairs.

Lowes is good. However if you see the 3M tape where the duck tape is stay far away from it. It's useless. Two parts of the sticky side stuck together. Now any other time its trash. Nope... peels clean away.
Here is a list of things that stick better than this tape.
1- painters tape, 2- scotch tape, 3- envelope glue you lick, 4- tape that has no stickiness also called printer paper, 5- toilet paper after eating at taco bell... you have been warned.

Great selection of appliances. Refrigerators and freezers don't come fully stocked. Apparently, food is extra and not included in price of appliance. They do give you a blank shopping list and direct you to Aldi, next door.

Purchased a washer from them online. It was easy and very quick, once I decided on the machine I liked. Staff was very helpful and pleasant. Pulled up to door, text that I was there and they brought it right out. No wait!!! Very pleased with entire process.

I went to Lowes in Millsboro with my 83 year old mother, she was in need of a refrigerator. An employee Chad was there but absolutely did not want to be bothered. Then an angel appeared named Josephine West. An outstanding employee who helped me with my mother and the refrigerator. She made the transaction smooth and painless. She explained everything and took a few extra minutes with us. Lowe's is a better place because of people like Josephine, Sales Specialist Appliances. Thanks Josephine!

Looking for screw driver set, found miniature drill instead, Great sale, perfect for light duty requirements. Included screw, nail kit. $25!. Bought one also for my daughter. Not crazy about self check outs vs personal check out, but I was called over for assistance so can't complain. Not many of my requirements aren't founder. Always stock.

It's Lowes. I think Lowes is geared more towards end user consumers. Like most places post covid, sometimes the employees aren't 100% up to speed with products, but they do try.

Return was easy because I had all paperwork ready. Line was long & waiting not fun but I'd rather be in Lowes in line than in a food line in the Ukraine. The associates moved as quickky as their computers allowed. Returns should actually have their own corner of the store. Long lines & large items cause traffic jams all the time. Headquarters should realize this. Lots of good, hard working, caring people work there

Greg in lawn & garden was highly helpful when I asked if he would help me with putting mulch in my vehicle after I payed for them. Not only was Greg helpful. However, a very respectful, polite and thanked me for shopping at Lowe's once he finished loading my van. I hope you the corporate and managers compliment him for his good work and politeness.