T-Mobile

Hands down best customer services and experience I had a T-Mobile retail
Store. She help me resolve my return a device dilemma and activated a home internet device while her colleague set me up on a better plan to fit my traveling.

Last week, my mother and I went in to look at upgrading our mobile plan and phone lines. As we entered the store, we were welcomed with smiles and immediately asked, "How can we help you today?" We worked with Evan, and he was PHENOMENAL. Evan took the time to clearly communicate our options, happily answered our many questions, and was able to support us in making the best decision for our plans and phone lines. Evan showed a high level of professionalism as he articulated every step of the process. He was kind, friendly, patient, and extremely knowledgeable. This was the best experience I have ever had at a mobile store and his expertise was second to none. I will definitely return and would 10/10 recommend this store to those looking for a relaxed, friendly, and supportive phone experience.

I had a medical need to switch phones. This store helped out the fon du lack store make it possible for me to start a new medication management tool I needed. I was really impressed tmobile helped me find a viable solution. The store staff...I think his name was Troy and owner Maria? Sorry if names are wrong were amazing!

When we walked in we expected a laborious procedure to switch our phone service. We were very pleasantly surprised by the positive and knowledgable crew (Evan, Shawn, Joelle). They spent considerable time helping us set up an excellent plan and programmed our new devices before we left. On our way out, we exclaimed we felt like we had gained new friends! Great customer service by people who know their products!

I almost walked out without buying anything because the person helping me was new. I get that new people need to get experience, but I was pretty determined to go another direction anyways, so my disappointment seem founded. However, the person supervising the new person could tell I was not truly getting my interests across properly. I was walking out when the supervisor stopped me asked to me to explain what I need in terms I could understand. I ended up signing up for a service that I was super hesitant to do. However, I has been amazing! The device works great. The billing is the best part. I was told what the price would be, but doubted it because another carrier I previously had changed the price constantly. I have been with them now for 3 billing cycles and the price is always the same.

RJ and Evan G are the best! I showed up just before close and they stayed a few minutes late to ensure that my defective SIM card was fixed right. Thank you!

Had a major problem with my phone incorrectly being shut off. Staff at this location hung in for over 2 hours and many circular phone calls to customer service to get the problem fixed. Staff was excellent.

I went in with a home internet box that had issues. The staff were friendly and the manager was absolutely amazing! She was extremely helpful and took care of my problem right away with no fuss or issues! Just when I was about to cancel my T-Mobile service too. From now on I will go in to my local store for any questions or problems! You guys rock customer service, smiles, and efficiency!

I received exceptional service there. Was greeted by everyone there and was serviced by an employee named Shawn. I was having difficultly with my phone plan since it’s a legacy one. He helped me understand my phone plan and my bill. Definitely looking forward to continue my patronage there. T-mobile has five star staff, Shawn being one, here at this location

Richard just spent the better part of an afternoon patiently assisting my elderly father get his first phone. What a asset to your business!

Speedy and professional service. Went in to return an internet gateway. Was able to get it done in less than five minutes. Staff was friendly and courteous

Excellent service in this store from the T-Mobile staff. I received great help from Will in getting the best offers for my needs. He took the time after selling product to make sure I could set up everything correctly. The other staff members were also very friendly. Definitely exceeded my expectations and I am very pleased with the service.

A few weeks back I went into this store on very short notice needing help recovering the chip/card from a phone that had been damaged beyond repair. I worked with Richard and he was fantastic!!! He went out of his way to find a solution to my problem. I never felt like I was just "another sale" to him. I felt like he actually wanted to help out.

Neel and Richard were very patient with me and that meant a lot. I would surely recommend this store to anyone

Awesome service! Was on vacation in The Dells from California. My son's Iphone died and needed new one. They hooked us up even though they were closing soon.

RJ was patient and helpful with my phone technical difficulties. Evan helped me with my hearing aid app too!

Evan and Richie had exceptional customer service. Coming back here for any cell phone needs those dudes were really helpful in finding the right accessories in a pinch.

I really love this T-Mobile, i really appreciate the service and quality that this T-mobile has given me. I was working with Richie and he helped me with my issues and he made it super time efficient.

Store was nice. Friendly team. The manager Mari was very attentive.

Went here on a Saturday to switch to T-Mobile and had a great experience. Staff was attentive and helpful. She even set up our equipment so all we had to do was go home and plug it in.