Starbucks

Went through the drive through. First, they gave my passenger the wrong thing, and when she told them, the woman who was helping us was EXTREMELY RUDE! She blamed my friend for her getting it wrong and she claimed my friend had asked for something different, even though I heard every word and i read it on the computer screen before we pulled up to the window. I made sure it was right because the last time I was there they accidentally gave me the wrong thing and i was really disappointed when i got all the way home and realized it. Instead of just apologizing the woman proceeded to argue with my friend until another starbucks employee intervened and asked what the commotion was about. When we explained, she said she was so sorry and she remade the drink. Other than the one employee being TOTALLY UNPROFESSIONAL, everything was great. And I absolutely LOVE the caramel ribbon crunch Frappuccino

Standard Starbucks. Tried the new egg bites (see pic), which come hot (so had to wait) in two flavors: egg/bacon/gruyere (which is a Swiss chese) and egg white/red pepper. They are like mini-souffles or fluffy crustless quiche, softer than quiche, tasty. The first prob I had was not being able to cut thru a piece of bacon with the plastic fork. Would have preferred a plate and a real fork.
This Sbx is not large. Three comfy chairs, small tables for 2 or 4, and four tall seats at end of bar. Unlike a few Sbx in the area, this one actually has a double entrance door to keep the weather out. Nonetheless, the windows in winter are v cold to sit by.

They've been extremely quick here lately!!

The Good!

Orders are ALWAYS accurate

People are always kind. They remember your orders and call you by name, and I really appreciate that.

The App is easy to order on.

Consistency:

It would be helpful if Mobile Orders would be available at all times. They are turned off if they are short staffed. I love the people here, but I have trouble understanding this one. I'll be there even if I have to order inside or at the drive through, but it keeps my day rolling smooth if I can arrive and grab my ready to go food and coffee. I've never worked in a Starbucks, but I feel it would be easier on you if you knew I was coming before I got there. I'm still going to order, I can't understand the time crunch if I order on the app vs in-store.

The hours change often because they are short people. I'm not sure if the store is supposed to update the app, but it doesn't normally get updated when the hours change, and if you are like me you show up ready to enjoy some lovely coffee and greet some lovely people and they aren't open.

I so want to give these guys 5*'s because they are super people, seriously the best people I've ever encountered at any Starbucks. They all know me and if they read this they know who wrote it and have heard me verbalize these concerns.

So here is my proposal:
Get the mobile orders working all the time, and I'll bump the review up to 4 stars and revise the review.
Get the mobile orders working and consistent hours, and i'll bump it up to 5 stars and revise the review.

I love you, Sun P Starbucks! Lets get to 5 stars :)

****Update on 2/16/2022**** - Updated to 5 stars. The people are seriously the best. The coffee is better here because I think they are very well trained and they care about making your morning better. The mobile orders are still off at times, but I know they are making an effort. People are hard to retain and it's an uphill battle. Thank you for being my favorite Starbucks.

Today I stopped at Starbucks sun prairie for a few coffees and those delightful bacon and Gouda sandwiches, the woman who helped me was so friendly and accommodating she helped me get the order that I wanted in and helped me figure out the best option for a child's drink! When I got to the window the system seemed to be down in the back and the front instead of making me wait around like a typical business would they said this one is on us because the system is messed up! Got really lucky today thanks to the staff for being quick on your feet and helping your customers conserve their time as well it's much appreciated.

I'm disabled with a Traumatic Brain Injury and they were very kind to my disability of not having a memory. I prayed for everyone there and everyone that ever visits there with the Holy Spirit HE knows everything and everyone personally in JESUS'S NAME Praise JESUS THANK GOD AMEN 🙏💕🙏💕
Thank you prayer to FATHER GOD and Son of Man JESUS for the blessings to come and while there in JESUS'S NAME Praise JESUS THANK GOD AMEN 🙏💕🙏💕

A solid choice out of the Starbucks locations in the area! I will say, the drive thru can be a bit slow. But I've never had any problems with mobile orders through the lobby. The staff are always friendly.

We never really have issues at the Starbucks. Never gotten an order wrong and everything tastes great. It does seem some days there aren't enough staff or the combination of staff makes production time slower. So if you're willing to possibly sit in a long line (depends on the day and time of day) it's worth stopping here.

The busiest Starbucks in Dane County from what I hear, but they haven’t disappointed me yet! I’m a big Frappuccino lover and they are dangerously close to my house. Love my holiday flavors!

This Starbucks is always super busy, I think it's the only one in town other than the one at Target? They need more space so they can serve more people quickly. However, the staff are always super friendly even when they're getting slammed so I'm going to keep coming for my fraps lol.

I came by today at 5:45 and was getting a kiwi refresher and the person on the drive thru asked if I’d like it with lemonade or sometime else, I asked them what my other options were and they told me water or coconut water! i choose the coconut water and it was AMAZING. They also let me know it was called a star drink!! So nice I loved them!!

I come here every morning at 7:20, Madison is always working, she’s just a smiley and cheerful person. Helps brighten my morning everyday! Always gets the order right and is fast. She does a great job!

I have no idea why I've waited so long to write a review for this place. I go there very often and they have never disappointed me. Everyone is always EXTREMELY friendly and willing to help and I've never had problems with wait times. Wouldn't want to go to any other Starbucks. Thank you guys!! :)

Every drink was correctly made - including the refreshers with light ice. The staff were having a great time in the DT and were engaging with everyone.
Great DT experience

When I need to escape the distractions of home (tv, internet etc) I head to Starbucks to read and get my homework done. I have no complaints about the service or coffee. When baristas make an error for a customer, they willingly and quickly correct it. Very polite and professional staff. Consistent coffee and food.

This location does not have a Clover machine, which was a little disheartening after reading Howard Schultz's "Onward".

I would recommend that this location attempts to install an easier access door for anyone in wheelchairs. I witnessed one individual in a wheelchair need assistance getting into the building.

As long as I live in the area, this will be a regular place for me to indulge in my coffee and reading.

This Starbucks is like the other Starbucks. But it’s, like, not connected to a Target or anything. Do you remember when Barnes and Noble had pseudo star bucks in them? This isn’t one of those. Is Barnes and Noble still a thing?

Well with the new furnishing this Starbucks place has been a favorite place to stop by. Love the birdie paintings and style!

The staff here are very friendly and drinks were prepared very quickly. I frequent Starbucks on the daily, and this one is at the top of my list.

Have to take out a home loan to eat or get ice cream there but very very good

We stop here on a regular basis when traveling past Madison. Right off the ramp for 151 so easy access compared to some of the other coffee places around Madison. Staff is friendly and the location is clean.