SEPHORA at Kohl's

Good service.

Unfortunately like other customers, I have also had a poor experience with the employees here. During my last visit on 9/7 I spent a half hour looking for a new foundation since the one I liked had discontinued my shade. There were two people working, and both of them checked in multiple times with every other customer who came and went, but I never once got asked if I was doing okay, if there was anything they could help me find, or even a hello. When they weren’t checking in with other customers, they were chatting with each other. It was 11:30am on a Thursday and they were not busy. When I was ready to check out, I stood at the counter for an uncomfortable amount of time before I had to go find them chatting with one another, and asked if someone could help me check out. I felt invisible. I gave 3 stars because I’ve been in once before, and didn’t have an unpleasant experience that time.

Horrible experience. Couldn’t give zero stars, so I had to give 1. Just left here about 5 minutes ago on august 31st at 2:45pm. 3-4 workers working and all of them would not leave me and my boyfriend alone, as in being all in our business like we were criminals. I bent over to read the label off of the caudalie section of what I ALWAYS buy when I go to sephoras. And the associate actually got right behind me in my personal space as if I was going to steal. It made my boyfriend so uncomfortable to see the way this associate got in my personal space that he backed up not knowing what she was trying to do. The whole vibe was “let’s watch them like hawks bc they will steal”. Felt racist and also felt very judgemental/prejudiced. I have never had a bad experience until this location. Really sad and disappointing. Will never be returning to this AWFUL location. PLEASE SEPHORA RE EVALUATE YOUR ASSOCIATES AND THEIR DEMEANORS.

VERY rude associates. Passive aggressive and judgemental with customers. Not a comfortable experience to shop here.