JCPenney

It's that time of year and this location is ready. There were many shoppers in the building but I saw several associates assisting and they are keeping the lines short. I was looking for a button down shirt with collar buttons, they had exactly what I was looking for in all the possible sizes. They have an amazing selection of stockings stuffer type items near the registers. They are also running amazing holiday Sales. Sherry helped me with my purchase and she updated me on some sales for other items I may need.

Great location, clean and organized store. We always park at this JCPenney when going to the mall because I love walking through this particular location. The staff are friendly and helpful, as well.

My go to store on line. I have small income from being on social security disability. I cannot afford reg price items so I always shop in the clearance depart or the coupons I received.. Dresses.boots sandals shines pants sweats tops shorts all this for under 100.00.

Great customer service

Updated 1/7/24 customer service is still awesome this is officially my favorite location 🥰

Was not a fan of this place in the past but now I seem to find what I want with good quality. Home goods and mens clothing are great.

Very clean store.The restrooms are also well taken care of.The staff were also helpful.

Very helpful staff. They helped me find a juicy couture hoodie that was all the way in the back of the store.

Stopped in to grab some earrings for sensitive ears these are the only ones they can wear

Pragya was awesome today. Really good customer service. She went round the store looking for the overalls my daughter and I had been looking for until she found us a few to try. Would recommend JC Penny to my friends anytime so they can get the service and help they need!

Great sales on bathroom items, comforter sets, staff were professional helpful and courteous, plenty of parking including handicap. Prices were very reasonable.

Their employees are awesome. Arib helped me a lot that day.

Lots of parking, lots of in-store selection, and some of the nicest to help with your purchases. A really great in person experience that on line can never match. Thank you JC Penney.

Great Sale's! Friendly Service!! Awesome Experience!! ALWAYS!!!

They are having the best sale on bathroom and bed linen! My #1 place to shop for those items. And this Location for me always have what I need.

Located at the Columbia Mall it is one of the main attractions in the area.

I went to this store to exchange some fine jewelry. My daughter purchased jewelry on my behalf, but it wasn't something I would wear. I was able to make an exchange without any problems. The associated was kind and very helpful. I was a satisfied customer when I left.

I normally use this store as an entrance to the Mall, but I always love seeing the new merchandise and sale. I recently bought some bathing suits on sale. check out was easy and the cashier was super friendly. Love this JC Penney location.

3.15.23 Today I walked through the JC Penney's in the Columbia Mall (Columbia, Maryland) on my way to the main mall, but also considered looking into some Penney's merchandise. In three different departments, and once while I was just looking for the main mall, the department clerks proactively greeted me warmly--efficiently, briefly, but warmly. The clerk who showed me the way to the main mall could not have been more kind and professional (both). You could have knocked me over with a feather, and I mean it--I felt as though I were in a parallel universe. Clerks in American stores are VERY (very) rarely as professional and friendly as these 4 women were. I've tried to call the store to leave a complimentary message for the manager; I've tried to send an email to the store. No go. So, here I say out loud: Thank you, JC Penneys, and please keep up the good work. You are single-handedly restoring my confidence in American customer service. And you have terrific employees. To wander into or through a department in a department store, and have someone acknowledge your presence briefly but warmly, is a lost art in the United States--but at my local Penney's, apparently it is returning. Bravo.

I been in this store after long time. They had a plenty of stuff to choose from. Black Friday deal was unbeatable. In the checkout, cashier name Amy help me a lot about product, availability, return policy and JC Penny credit card and its discount. I am surprised for their customer service.

Great selections of clothing, accessories and makeups.