CVS

They have minimal store staff as nearly every grocery and retail stores do these days. But whenever I've asked someone for help, they point me in the right direction. In one case, I needed an OTC specialized pain reliever and it was in two places in the store because it has two purposes. The staff member showed me both, and pointed out the ones that were cheaper. I really appreciated that since insurance didn't cover it and it wasn't cheap.

I've had great service from the pharmacy. They are a smaller store than Southwick but more convenient and in-state so I find it easier to keep all of our prescriptions there. For some I have to call two days before I'm out to ensure that they get the order in on time. Their supplier doesn't deliver weekends. In most cases I put my scripts on auto-refill when available and I get text messages with updates and reminders. I find the app is easy to use and has most of the info I need.

That said, when I have to call, I get a prompt answer 95% of the time. I rarely go in and instead use the drive thru even if there's a line. When I do go in, there's rarely a wait. The one exception is when I got my Covid booster - I waited 30 minutes past my appointment and the guy giving it wasn't the best.

I've used other CVS stores - Southwick is great, Simsbury ok, Avon very good. Granby is local and their staff pretty much has stayed the same. Kind, helpful, and quick unless someone in front of me has a question for the pharmacists. Keep in mind that with Covid, it's better to use the app or call in advance if possible because staffing everywhere is tight but they do a great job with what they have. I've been using this pharmacy for over 10 years.

Iv never had an issue here. Ignore all the negative reviews. People are nice, pharmacy is great... People on here writing reviews were the individuals that got trophies for just participating 🤣.

CVS is consistent in fast checkouts and Care Pass and other cash incentives are very good. I seem to save a lot of money when I buy their branded products.

I usually frequent the CVS in Southwick, MA, but had to run to the Granby, CT store because Southwick closes at 8, and Granby was open until 9. I needed to fill a prescription for my wife. When I arrived at 8:30 the pharmacist asked if I was dropping the prescription off for the next day. When I explained the situation, she filled the prescription on the spot. She even filled it with tablets instead of capsules because they were less expensive. Appreciate ANNA G. for going the extra mile so my wife could have her prescription this evening.

What you would expect, excellent product choices and selection, services are excellent including online shopping and pick up at store, COVID 19 vaccines, and other services

The store and pharmacy staff members are friendly, knowledgeable and helpful.

Nice clean place.

Amanda is always pleasant, knowledgeable and very helpful with all things produced in the photo department. She goes above and beyond to help me whenever I need assistance! Amanda is a stellar employee!

Manager was very helpful. Self checkout can be a pain.

Friendly staff!

I recently had to pick up a prescription my doctor sent to CVS after an appt with him. I left his office and drove to Granby to pick it up as I received a text that they had received it and were processing it. As I wasn't feeling well, I chose to go thru their drive thru pick up. Unfortunately when I pulled up there was a sign that the drive up was closed due to staff shortage. I reluctantly drove around and parked my car. Upon entering the store, I headed to the back of the store only to find the pharmacy closed up with another sign that they close every day for lunch between 1:30 and 2pm. I checked the time and it was only 1:40. I understand people need a break and the fact they maybe need to close down but I would have thought they would do this earlier like 12 or 12:30 when most people do lunch.
Anyway, the fact I wasn't feeling well, needed my prescription, and wasn't going to drive 10 miles home and 10 miles back the way I felt, I had no choice but to wait 20 mins. When they reopened a man asked me if he could help me. I told him I was picking up a rx. He pointed to his right and said go to pickup. I didn't realize I was at the wrong window. I didn't see any sign at that window but went in the direction he pointed. I passed a window and kept going until I found where it said pickup. The woman there took my info and said she had 2 for me. I just want to say that neither of these employees were personable at all. Maybe working with the public isn't their thing. Or maybe only having a 30 minute break wasn't enough for either of them.
I just hope next time I need a prescription, I'm smart enough to have it called in to a different location. I don't care to go back to this one.

It's a CVS. They are all the same, squeezed so tight by corporate there is no staffing to help, you can wait at checkout for a while before an employee comes to ring you out. Prices are so marked up compared to anywhere else.
Pharmacy is fine though.

Over priced. Boxes in isles creating a trip hazard. If I weren't forced to use this place. I wouldn't set foot in there.

I mean it’s a drug store so how bad can it be? I tried to sign up to have my prescriptions delivered. One person helped me and I thought I was all set. Waited a few days for my prescription to arrive and no dice. I went there the next day and there it was for pickup. The person working that day said the only way to sign up is on the website. Also don’t try to call there because they never pickup the phone. Good times !

My regular pharmacy because of it’s convenient location but a recent interaction with one of their pharmacists just irritated me. Simple questions about a prescription medication cost (with insurance card in hand) shouldn’t require an in-store visit. The male pharmacist in the phone was adamant about it being easier for HIM to have me leave my house, drive to pharmacy, see my card and then look into how much something would cost on a certain plan rather than inputting the information over the phone. Not customer-centric at all. Most of the other employees here are just fine and surprisingly cordial but this guy needs to go.