The UPS Store

Have had a PO box here for about 9 years and have nothing but great things to say about this store. It was under different management when I first opened the box. The old management didn't seem as invested in excellent service as the current owners. The current owners are doing a great job and have helped me out many times. Always friendly and helpful and go the extra mile.

Just read some other reviews... Unfortunately the store can't control what happens once a box is shipped out and there are some people (can't use the word I want to use) who think it's their fault if something happens to a package once shipped. Don't give a bad review to the store over a shipping issue. Contact UPS directly to deal with it.

Excellent service, friendly and helpful staff. Have our PO Box here and have never had any issues. Highly recommend using this store for shipping and PO box if you need one.

I have been at this location many times - driving 15 or 20 minutes out of my way just to go to this UPS location. I love the owner and the staff. Elizabeth is my favorite! Shehelped me with an urgent package yesterday. She always goes above and beyond!

Very friendly and taking care of the problem. They are very patient and helpful

Ups helped me secure my item and have safe travels. I will keep coming back!

had a semi complicated request and they did it in a super friendly and helpful manner, no lines, no problem. great ups location!

The best vibes and seems better prices and services then other stores

Great store fast and friendly.

The ups store is the ups store. Always the same which is good.

I’m sorry, price gouging for convenience. $3 to print out 2 pages, plus $1 for some tape. If your desperate, go ahead. No thanks for me.

The Lady that works in this store is so rude and arrogant .She seems to hate her job and her customers.

One of the worst experiences ever. Gave them an expensive item to ship and they lost it. Did not offer me a chance for insurance so I lose almost the full value of my shipment. When I contacted them about it, I get a manager who was very disappointed to be helping with this. I called and she told me she had customers to help yet I am a customer. The claim process has been a nightmare too as all they’ve done was report the claim and not follow up at all on anything. I cannot access the claim as it has to be through this store and it’s been nothing but unhelpful. You would have a better chance hand delivering your product before using this store. Also, this store is a franchise and has no real connection with UPS other than using their drivers. Beware and try to find a better UPS or use FedEx in general.

The location is great. The problem - it's a Franchise UPS and the owner does not care about people or her employees. Organization of customers packages is a mess, don't expect any help unless you pay for it.

On Tuesday Sep 7, 2022
The worst service I have ever experienced. The woman who was there was extremely arrogant….. behave like…. I don’t want to use bad word. She need to fired. I will be contacting UPS corporate office to file the complaint fir this location.

First visit to this UPS STORE. I had to bring Amazon returns. There were 2 staff members. One with eyeglasses was courteous when her register couldn’t process Amazon receipts and asked me to go back in line for the other register. The other woman was incredibly rude and had a terrible attitude. She kept complaining the whole time, treating customers like nuisance. I have been to numerous UPS stores, but this was the worst experience by far. From now on I’m going to the other Westlake Village UPS store 5 minutes away. I hope that one is better.