The UPS Store

The office worker was quick and efficient. Also UPS is open on President's Day.

Excellent customer service from the store manager, Janell. Thank you !! I went during the day and during the week. There was no waiting. Very helpful and at a great price. Thank you.

As I scroll through the bad reviews, I can’t help but feel they have this store confused with another one. I have been in this store several times and have been greeted with nothing but professional caring customer service. One staff member saw me carrying a lot of packages and came to open the door for me. They don’t ever appear to rush me and I am usually in and out within 5-10 (probably sooner if I didn’t need the boxes taped and labels printed). This is the nicest UPS store I have been in and I would like to applaud them for their great customer service.

Oh please.....those with bad reviews about this place need to get over themselves. What do you want these employees to do for you? Lick your plates or worship the ground you walk on? These are the most courteous customer service employees. They are pleasant, helpful, respectful people. Never have I ever had bad service here. NEVER!!! The complaining bunch here must be very hard to deal with n expect the impossible to be done for them. I suggest to everyone that's looking at these reviews to just walk into the store n judge for yourselves.

You know when I Goggled UPS store near me, - I saw the very low review score and I thought "no way". So I searched so places further away, -then it hit me, - Remember Amazon reviews, and the volatile society climate that sway people opinions up and down like a rubber ball. I thought if this place is as bad as these reviews say they are, then UPS would either close the store or fire everyone there... I thought I would test myself and this place and see what the real deal was.....So I walked in and let a couple ladies go ahead of me, (cause I needed something notarized, and that can take a bit of time, plus I wanted to see how the crew responded to a growing line of customers) Well long story short these folks that work there are top notch, very pleasant and extremely efficient, especially at one of the busiest shipping days of the year. Since I I retired from the USPS, and know all about shipping and recieving of packages I gotta tell ya I used to cringe at mailing packages and it didnt matter where I went, but I had a great experience at this store and I have never seen a team of employees at a UPS store or USPS, or Fedex work in such a cohesive manner and get the jobs done so quickly, and professionally. I am heading back to that store in a few minutes and if there is simething to change my opiniin, I will update immediately.

This is the store where I pickup my high value UPS deliveries. I had no problem picking them up and they were very polite. There is no worry about "Porch Pirates" when you do this. Also, this is a good place to have something notarized. The bank next door brushed me off to do it (had two account with them) even though I had the same type of document notarized by the same bank the year before. The UPS store had the document notarized in 5 minutes.

I’m seeing so many bad reviews, but I assure you that they don’t describe the wonderful people who work there. What I think most people don’t understand is that UPS stores are franchises. They each have different owners who price things and run things differently. These differences should not reflect badly on the employees at any location! So if you ship something one time for $9 and it costs $16 the next time, it’s not the cashier’s fault. They are just the messenger. Secondly, you have to realize that there is quite the upcharge on shipping, mailing, and stamps, as it is not the post office and therefore has a convenience fee. It’s up to you weather you’d rather wait for 3 hours to get some stamps at the post office or come right in and get some at a different location. No one is forcing you to do pay those prices, it’s all up to you where you’d rather go for your own convenience. Lastly, there are times when you’re just going to have to be okay with the fact that UPS store employees are not UPS deliverers. They work in retail, and nothing more. They aren’t FedEx, they aren’t the post office, and they aren’t the ones who don’t get your packages delivered on time. Unless you explicitly shipped something at a particular store’s location, its employees are going to have just as much access to your tracking number and shipment information as you do. They cannot do everything. They are not all-knowing beings in the world of deliveries. Understand that their job is just as tedious and frustrating as your own sometimes, and even though they shouldn’t take out their bad days on customers, they’re dealing with a lot more than it looks like and they are usually very respectful and caring people. I’ve seen the way they treat new shippers, frequent shippers, the elderly, mailbox customers, and even myself. Believe me, they will typically treat you the same way you are treating them.

Always a pleasant and experience. Janelle and Brook really take care of my shipping & box needs. Reading some of these petty reviews and lies on here seems like they would complain if they were hung w/a new rope.

The staff is extremely friendly and will help you through anything you need. They always go above and beyond even during the busiest times.

Others complain about lack of customer service, but this is NOT the case. Very friendly and helpful consultants at this store. And the location for our neighbors can't be beat. The employees are our neighbors. Will return over and over again. Keep up the great work.

Very helpful and friendly staff with great service.

Absolutely amazing people in the store, while i was in there one of the ladies was dealing with a very angry man on the phone and handled like a pro. You could hear him yelling through the phone and she stayed calm and collected the whole time. Amazing service.

I've had a PO box here for a few years, and even after moving a little ways away, I'm keeping it here. Everyone working here is very friendly. I can only imagine some of the other reviewers are asking for the impossible. I've never been treated poorly, or witnessed anyone else treated this way.

Truly an outstanding experience. Great place with lots of services. Shipping price was way more reasonable than at my local post office. Very helpful staff.

This location has always been amazing. I was shocked when I saw the low reviews they have. They helped me today with very little notice and it was very much appreciated.

I've been coming to this store multiple times, all that I know is the employee are so sweet and so polite to speak with. Thank you Joe Polo.

Convenient, efficient, reasonable prices

Great service. I'm in here at least 5 days a week.

Sharp minds, level heads, polite as all get out. You couldn't ask for better service.

Always very helpful and courteous!!!