Florida Makers Mercantile

Great crafts and goods from local artists. Very clean place. Always find great gifts for everyone(kids too). My dogs also love the homemade Fur-Real dog treats they carry. Homemade soaps and more. The people there are always helpful, welcoming and nice.

We adore this place, was bummed to see its store front go, but excited for the new direction they are heading in! We had multiple orders placed several times, and they have always made it clear when product was able to be picked up, and held on to it for longer than they probably should have, with how forgetful I am. Not only did they create a wonderful product, they made sure to provide an overall amazing customer experience, from making the item all the way up to delivery of final product.
Their business practices are extremely fair, customer service exceptional, products super unique.

I loved going to their brick and mortar when it was in Downtown Brooksville and really hope they open another soon. I’ve gotten personalized items from them and they’ve done an amazing job. Always great customer service and welcoming to children as well.

Have never had anything but great experiences and EXCEPTIONAL customer service from the Mercantile. I've bought and ordered many things from them and they delivered incredible quality and care each time.

Couldn’t be happier with their prompt communication and professionalism! Can’t wait to shop for more gifts from this lovely, local store.

Beautiful works of art skillfully made. Highly recommend! Love at first sight.

We love this place! We think it’s a great place to get gifts !

So happy to find this store. Very excited they will be supplying refills for soap dispensers, so we can help save the planet by not buying more plastic. 🤗

This place is awesome. Local makers galore. Beautiful handcrafted gifts. Nice and friendly too.

Awesome place!!! Great pricing! Such a fun store!

Fun shop with local made items

The fact that this business treats certain customers so poorly and is still around is puzzling. I am bewildered.

I would have picked up my item but they CLOSED their doors and tried contacting ONCE to remind customer to pick up. When I could pick up the item I had *paid* for, they said it’s too late and I cannot get the item now. They lost my order and they no longer carry the life cycle item. I’m not buying it, nor can I recommend this business to anyone if you need a handmade item, there are PLENTY of kind Etsy dealers.

Perhaps changing your name is in order… if you want to say “ “local” makers mercantile” that is awfully misleading when you cannot extend good customer service to locals in BVL.

Horrible customer service.

I wouldn't even give this place 1 star, let alone 5. The owner, or young girl in the front, has NO personality what so ever. She had this distinct look on her face when I walked through the door as if she was judging me which made me feel uncomfortable. Customer service is very important when it comes to building clientele. Your customers are the reason you have a business at all.

Word of advice; Wipe that awful look off your face and try treating people with kindness and respect. You 1000% lost my business this along with all of my friends/family and whoever else asks about Florida Makers Mercantile. This was the first and the LAST time I will step foot into that low energy environment.