CVS

I had a great experience at our local CVS in Wilton, CT. My encounter was notable and exceptional because I met dedicated staff who clearly care about customer service and their customers. During my visit they went above and beyond and out of their way to take care of me. I am beyond grateful not to mention impressed. I should note that it was the Pharmacist (senior employee) who additionally shined because she advocated for her team commenting how hard they worked when I complimented her on the service. Great experience from a large chain with a small town personal experience. Well done.

This is my local CVS now and I am very happy with it. Way better than the one in Norwalk... The staff here is very friendly and helpful. The pharmacy employees are a pleasure to speak with. It's not the biggest CVS pharmacy I've been to but they manage to have everything I need. I highly recommend this CVS and giving it five out of five stars.

Friendly staff, clean store, and overall I’m quite happy with them as a pharmacy. The lines are a bit longer than I would normally like but Infins the pharmacists really try to make sure the customers are accommodating so this makes up for it.

I've never had an issue with this CVS. One of my favorites

Professional, friendly and knowledgeable staff

Great customer service in person.

Typical CVS in which you get anything from milk, toys, greeting cards, sundries and prescriptions filled. It is good for quick stops, and getting pictures printed. The staff is always friendly and helpful. I can't recommend the pharmacy as it always seems like they only fill your prescription once you show up even though it could have been called in hours or days before.

Now that CVS has taken over Lang's Pharmacy in Wilton we are back to only two pharmacies. CVS and the Stop and Shop dispensaries. Too bad. The few times I had to go to CVS I found the staff stressed and not overly friendly. Sometimes the line at the pharmacy was simply too long and the pharmacy staff seemed to be overtaxed with their workload. We are going to miss the friendly and helpfull staff at Lang's.

NEEDS A FACELIFT

This CVS has become very run down. They really need to replace the carpeting inside and make you feel like you’re shopping in a clean environment, as it is the pharmacy. Secondly, they do not always have the prescriptions that you need. I understand that they are not a large pharmacy, but I just don’t get a good feeling when I go in there anymore.

I wish the staff at the PHARMACY were a bit friendlier and more forthcoming in assisting customers. I think they need some additional training in how customers need to be treated and spoken to. The staff in the rest of the store try much harder to do a goo job and be customer friendly.

I strongly recommend going elsewhere. The store is adequate, however there always seems to be some kind of issue at the pharmacy that causes customers to wait much longer than necessary. The pharmacy staff are often very rude and not helpful. Don’t waste your time or sanity here.

I want to provide sincere feedback regarding CVS Pharmacy in Wilton, CT. My experience was marked by encountering dispassionate and indifferent pharmacists, a departure from my experiences at other pharmacies. Despite visiting during business hours, arriving 20 minutes before the pharmacy's scheduled closure, and presenting a handwritten doctor's note that had been sent to the pharmacy five hours earlier, the pain prescription was not filled.

Expressing the urgency due to the recent surgery and the potential for significant suffering without the prescribed painkiller overnight, I was informed by the pharmacist that she needed to re-verify the prescription, citing a lack of response from the doctor's office. Consequently, she refused to fill the prescription, stating the need to close and go home. This left me speechless, considering I had adhered to their business hours, the prescription had been received five hours prior, and I had a handwritten doctor's note. Regrettably, these efforts seemed inconsequential.

Following up with the doctor the next morning, he expressed shock at the situation, attributing it to an abuse of power by the pharmacy staff. The night was marked by my husband's suffering and intense pain, all because of the actions of seemingly heartless individuals working in the pharmacy. It is disheartening to witness a lack of compassion and diligence in carrying out their responsibilities.

If fulfilling one's duties with compassion and due diligence proves challenging, perhaps seeking alternative employment is worth considering. I am compelled to file a formal complaint with the Secretary of State to address this unfortunate incident.

The final straw with this CVS pharmacy. After failing to fill a prescription that they prompted me to set as autofill they gave me no communication that my medication was out of stock and needed to be ordered, put me on hold (after being rude and condescending when I asked to clarify when my medication would be available), and after an additional 15 minutes sitting on hold, was hung up on. I then got a text message about a second medication that was bundled but still no word on when the out of stock med will be available. If I could transfer the 3-month refill to another pharmacy without jumping through hoops with my insurance company, I would do it this minute.