The UPS Store

Great staff. Always treated me with respect and common courtesy. They are very overwhelmed at this store with packages everywhere. This store needs some TLC as the guys work hard. UPS can you help your West Caldwell location.

i have only returned amazon packages here. never had an issue.

for the record this is by far the worst UPS store i've ever been to, and I don't blame the employees I blame the owner. They are always over worked and understaffed. I had a package that never arrived to it's location which just happend to be my moms debit card ( mind you this is the second time this has happend to me here ). Paid for over night and the package got lost, a week later still nothing. I'm giving Kyle 5 stars because he is so kind, caring and compassionate. He follows up, and is always on top of things ( as much as he can given his working conditions). Thank you Kyle , and to the owners DO BETTER LOOK AT YOUR REVIEWS!

Store is awesome. Andrew the Day time manager went above and beyond to help me sort out a issue with the package address after I sent it. And he did it after hours and without hesitation. Customer service is 100.

sorry, i gave rating wrongly for this store.

really good service and quick aswell. I feel bad for the only staff their that seems to know what he is doing. He had to help multiple people because his boss did not seem to know what he was doing or saying. but that being said it was a good experience

Came in during my break at work to drop off a package for my girlfriend. The dude working here was patient as I had to call her up and get some info for him. In and out in 5 minutes

Always had good experiences whether it was Notary, faxing or mailing.

Was able to get documents notarized and witnessed.

This store is quick, efficient and the staff is great.

Use their services weekly. Never had an issue and the staff are always accommodating and quick!

Helpful and patient staff.

Very good service 😀😍😍

At the time of this review Andrew is about as nice and polite as can be.

I can't say I've ever had an issue here in the past 5 or so years. The store can get very busy at times which probably leads to these sour reviews but what can one do? That's just the nature of it.

I have been using the services at this location for a long time and always get good customer service from the friendly and helpful staff

Long time customer, staff is polite and patient with all customers despite long lines.

Update 2: After emailing, again, the UPS corporate office demanding that they intervene, the UPS store sent me the 100$ that they were awarded from Corporate UPS. I figured that was the best it would get. 1500$ horse, 500+ shipping, and I get 100$. However, several weeks later, I got an unsolicited call from the UPS store saying that their store insurance will cover the cost of the shipment, but will not cover the cost of the horse. So, they did end up sending me a check for 500+. That was the most they could do, and I actually appreciated that they didn't continue to ghost me. So, here are my lessons learned:

When shipping something, especially when someone is shipping something valuable on your behalf (i.e., you are not there):

1. LIst yourself as the shipper, even if you are also the receiver. Do not list the UPS store. It makes filing a claim very difficult
2. ENSURE that you have insured the package for the value. This may sound obvious, but it is less obvious when this transaction is done for/paid for over the phone and even though you told them it was worth 1500$....don't assume they actually insured it for that much. check your receipt.
3. Get corporate involved the minute the franchise does not follow through, and continue to communicate, document, photograph.

Update 1: Still nothing from the UPS store. They are withholding the 100$ that UPS sent to them on my behalf. They claim they are waiting for their in-house claim process to resolve my dispute. They do not answer their phone, and when their mailbox is not full and I leave a message, they do not return my call.

I am in the process of trying to get a claim filed with this store. I will upgrade my status if the customer service/communication improves. Short story: 1500$ antique carousel horse packed and shipped by this UPS store. Arrived with the feet of the horse OUTSIDE of the box, one completely broken off. Inappropriate packaging, to say the least. When I am able to get in touch with the store, they are very friendly, but it does start to feel like I am being ignored. The UPS corporate office has sent my claim check to this store. They have had it for at least 2 weeks and have not sent it to me. They are also sending in a claim to their own insurance company to pay the balance of the damaged one-of-a-kind horse. So far, no resolution on that. If my claim actually is paid out, I will update this review. As for now....I am concerned. They hardly ever answer the phone, and never return a voice mail.

Update: I was just contacted by the store. They have the first claim check and are waiting for their personal insurance claim to go through, which will hopefully cover the remaining balance. My fingers are crossed. I am very happy they reached out to me. I will bump stars from 1 to 2. If communication continues to improve I will adjust accordingly.

The young man there was nice and willing to explain. But the other day, the old man there never responded to my questions at all. Not just rude but also wanted to kick you out.