Cotton's Ace Hardware Eureka Hilltop

I like this new location on 5th street, as the store is very spacious. Store is clean and organized. The staff are friendly, knowledgeable and willing to help. Prices are steep, but you’re paying for convenience and good service.

I’ve worked for this company for 2 years. At COTTON’S ACE HARDWARE we are family!
That is rare these days! I work at the store in Ild Towne. We strive for excellence in every transaction with our customers and did I mention our CUSTOMERS are FAMILY TOO♥

Helpful staff, and super handsome guy asking about windows and doors

This was my first visit to this Ace hardware store, very friendly cashier greeted me at the door and directed me to the isle of what I was looking for, there I was greeted by a salesperson that assisted me with what I was looking for. Everyone in the store was helpful and friendly . I will definitely be shopping here in the future.

Great addition to Eureka they have lumber and concrete and plywood

Cottons in Eureka is always good to shop. I find everthing I need for my home at this shop.

Lots and lots of things

Great

Great place

Nice store. Sucks that Ace won’t last. Prices are 30% higher than chain stores.

6ulln7

Friendly enough, but everything I need seems to be behind a damn cage, and you’re not really free to peruse because they stare at you the whole time. I guess everybody that goes to Ace is a thief and everybody that goes to Lowe’s and Home Depot is trustworthy lol.

The propane scale is off by 9.5lbs. On September 5th 2023 I bought two twenty pound propane refills. I noticed the manager had the scale set to 40 1/2 pounds then put my tank on there to fill. After he filled the first one till it weighed as much as the scale was set( 40 1/2 lbs) I picked it up and noticed that it felt quite a bit lighter than normal so I asked “is this twenty pounds of propane?” The manager replied yes. After the manager filled the second one I went home and weighed them both, they both were about ten pounds lighter than what Ace’s scale said it weighed So I tested my scale with something that was 40 lbs and my scale said it was 40lbs as well. I also bought a new scale and it also had shown that Ace’s scale was ten pounds off. I grabbed another empty tank and my camera, drove back up to Ace’s and video taped them ripping me off a third time, when I arrived at Ace’s a friend of my son was there also getting the same treatment as I did buying propane. The next day, the 6th, I went to weigh the first two I bought at a certified scale at scrap mart and it had shown that Ace’s scale was off by 9 1/2 lbs.

September 8th Ace hardware I guess is refusing to to make this right. Too bad, this is going to be soooo easy to prove if this is a long term scam. I guess I got to go lawyer shopping. They never even offered to correct this and all they had to do was fill the tanks up but instead the manager quickly closed the propane bin and locked it then offered to rip me off less by making me only pay for 40 pounds instead of paying for 60 pounds so I received about 30 pounds but I paid for 40 pounds.

The girl working the counter was great. New guy was meh. Manager was the cause and didn’t put much effort into making this right. Some other employee exacerbated the issue as well.

Employee called to help but never comes then when he does passes me without saying anything to go goof off with his coworker. When the coworker told him I needed help he asked if I found everything as I was leaving the store. I told him I was waiting for ten minutes to which he replied "I didn't see you." This employee walked right past me and looked me right in the eyes. Train your employees better.

Everything is over priced. That's Ace everywhere. You can't find anyone to help at this one. And last time I went in, there was a very orange face girl with a bad spray tan sitting around on the benches at the front. She didn't even bother standing up to pretend like she was working. There are a few older people that work there that are helpful, but this girl doesn't do anything.

Carries items that the manager agrees with. Selective on stocking. Sad we will go to another store for what we need.