The UPS Store

Thank you! The team at this store helped me 4 days in a row as I was clearing out a storage unit and shipping all varieties of items. A special shout out to Trevor especially on all the days and also to Adrian on day 4. The first three days I went directly after the storage unit closed at 6pm in order to arrive at this UPS store as early as possible before they closed at 7pm. On my last day in town, I arrived at the UPS store earlier in the day before my flight and they worked with me to estimate the cost of my final shipment so that I could continue onward to the airport. I appreciated your going above and beyond to work with me. It meant a lot to me to have your support during this transitional time!
p.s. bring along some cash as they have a tip jar in case you feel inspired to support all they do! I told them to get a Venmo :)

This UPS Store has been around forever, owned by the same family. They are extremely service oriented and an absolute part of the community.

Lots of convenient locations and consistently quick service. The ability to send Amazon returns is also very useful and saves a lot of time and money.

I loved this store. We were out-of-towners looking for a UPS store and just by sheer luck found this one. The people there are wonderful. Art should win an award for his kind manner and also his efficiency. We were cleaning out the apartment of a family member who had passed, and Art was just so great to deal with. Highly recommend this store.

I have been traveling in Southern California for a couple of weeks and, having accumulated more than I wanted to lug onto the plane trip home, I was looking for someplace to help me ship a box home. This location had some really good reviews so I decided to give it a try. I was WOWED by the experience! Despite being short staffed this particular day, Art could not have been more pleasant, helpful or efficient. It was a completely great interaction...start to finish. The locals are fortunate to have such a quality business in their neighborhood.

Extraordinary Customer Service complemented by kind, patient, and personable treatment from its Staff. We selected this store because of its proximity to our home (I’m Disabled) and the need to get 10 important financial-based Tryst/Estate documents notarized with two witness signatures (vice usual one) at a considerably lesser price than engaging a mobile notary or visiting a professional notary services firm. Talk about discovering a Hit or Miss UPS Store Jackpot, we found true treasure. The Owner, Manager Art Ono, his Notary Specialist, Store Helpmate Paul, and four additional employees all displayed a warm welcome, attentive professional service, and grace under pressure—irrespective of client load or time constraints. The store was surprisingly spic n span clean when compared to other facilities of its kind. Difficult given UPS pickup and delivery scheds, inventory management, people buying shipping supplies (boxes, tape, etc.) and other nick knacks (greeting cards, pens/pencils/highlighters, mobile phone accessories, small cosmetic jewelry, etc.) We’ve lived in 14 American cities and several countries abroad. In the U.S., we’ve done business at numerous UPS Stores. NONE BETTER THAN HERE. A compelling calculus of professionalism blended with humor, humility, and over-the-top helpfulness. Prior negative or so-so reviews are difficult to fathom, because the tone and ethics of Mr Ono as leader, manager, mentor, coach, and knowledgeable UPS/Postal Guide have been in place for almost two decades now. In many respects, it’s still a Mom n Pop, family-oriented business. We all have bad days as customers or come upon customer service folks who may not be in their better selves uniforms on any given day. Still, my wife and I have nothing but praise for this shop and its personnel as they navigated a time-consuming and rather complicated quality control process to ensure legality/propriety of our document verification/certification. Not once did they display any frustration or “hey, this isn’t very profitable” posturing during the 30+ min. undertaking. WELL DONE! “We’ll Be Back!” Whether Arnold joins us or not.

Came here to get a Live Scan/Fingerprinting done for a new job. I was helped by Melvin. He was extremely professional and friendly, attentive, and informative. I don't write many reviews, but I thought, "That dude deserves a review." Melvin was great.

Friendly staff and good customer service.

I had my first shipping experience here and the employees were magnificent! They were kind, helpful and got me out of there faster than I anticipated. Excellent employees = excellent store!

I've been a customer for 2+ years and couldn't be happier with the service and attention I receive. I highly recommend this location and the awesome staff.

I arrived 20 min before close and a driver waited for my box. Saved me $40 in rush charges to get my package delivered on time.

Received top quality service and they got me sorted with the quickness. Brownie points to Art who helped me out here.

Best service

Fast, well staffed, professional and reasonably priced

Randal great the staff were excellent

Melvin is great. Attentive and professional.

Good service!

Excellent customer service