AT&T Store

Went into the store to see about switching over my phone service. Spoke with Brandon and Nick, they were very efficient and patient with me when it came to answering all the questions I had and making sure I was satisfied with my new phone plan and phone. Highly recommend this store and its employees.

I wanted to give a major shout out to Daniel and Josh. My husband and I came in to upgrade my phone and switch my husband from Verizon to ATT. Daniel helped us and he was amazing! So patient and helpful, he answered our one million questions like a total pro. He was even kind enough to stay after his shift to ensure we were completely set up.
A few days later, my husband came back to drop off our old phones and Josh helped him. Josh was equally as amazing and helpful.
It may seem small, but it definitely makes a difference to have such kind and personable associates!

I needed help upgrading my phone and adding a line. I called 611 and the sales rep was very pushy and I felt pressured into making a decision at that very moment. I decided to try an in person store location and despite me telling the sales rep what I needed he spent his whole time writing up a sales chart of why I need AT&T fiber for internet, despite telling him several times I don’t want it. I was about to switch to another carrier when I came across the great google reviews for the AT&T store at the Matthews Township pkwy location. I decided to give them a try and made an online appt and went in the next day.
Daniel (which most of the great reviews were about) listened to my needs and helped me make the best decisions based on my situation. He went above and beyond to help me out, and there was no pressure and I did not feel rushed. He was very knowledgeable of the products and was able to happily answer all my questions. I’m pleased with my purchase and will definitely be back!

Matthews Township AT&T has excellent service. We were there on 5/30/23 and very happy with the staff. Your Representative Marvin was so friendly, helpful and patient that he made our AT&T experience very satisfying. We would highly recommend people to go to this location.

Brandon handled my request like a pro and was kind, helpful and efficient! Highly recommend asking for him at this location.

Amazingly friendly staff! They took the time to setup frustrating hearing-aids and make sure we were completely satisfied before we left the store. Highly recommended location.

The staff is amazing, especially Syrenity! She was extremely helpful!

TJ was awesome took care of my needs will definitely be back

The guys have been extremely helpful and pleasant

Great store

New At&t store with a very friendly staff.

Amazing staff! Very helpful

Went in the other day with a broken phone and wanted to see my options. Nicholas was very informative and extremely good at multitasking and helping everyone! We ended up coming back to see what options I had for getting a new phone. Nicholas was the only one there and doing his very best to help everyone. Then another man came in to start his shift right as it was our turn, I believe his name was Brandon, then a family who had been working with this man walked in at the same time. He came to help us as it was our turn, we went over pricing options he was very confusing and uninformative and would not make eye contact or speak up. He kept looking at the other family the entire time bc he clearly wanted to help them more. I was weighing my options on monthly payment or insurance and briefly mentioned it and he started telling me I don’t have insurance. This was not true and I politely told him I did. He starts yelling (yes completely silent to yelling) telling me I didn’t have insurance. Which was not even the point because I did and I knew how to take that route if I chose. He was still looking at the other family completely checked out of helping me. Not sure why he felt the need to raise his voice but at that point we asked for someone else to help us so he could go help the family he was focused on. He came over to continue telling about how we don’t have insurance and how if we did it would be between us and asurion. Which I knew! I never asked him to file a claim or tell me anything about insurance I knew my deductible and everything I needed for insurance I was simply making a decision of either a new phone or replacement through insurance. At that point I needed to confirm I had insurance since it is on the monthly bill. Nicholas kindly told us we did, within 3 seconds! Such a bizarre experience, never written a review in my life but Brandon was the most unprofessional employee I’ve ever met. Got a brand new phone and feel uneasy about it. I feel like I may not have been given all my options with honesty.

Worst customer service, really astonished to get such a disrespectful, rude and arrogant behavior from the store manager Brandon when asked few questions about adding a line and down-payment, it's like he doesn't like to explain or service any customers, please don't waste your time visiting this AT&T store, sent a complaint to AT&T as well.