AT&T Store

Had the best experience at the Trussville, AL AT&T store recently. The gentleman who assisted us was phenomenal! Gave great customer service - knowledgeable and friendly. The other employees were also very friendly. Would definitely recommend!

Marshal was very knowledgeable, caring, and understood what I wanted. He listened! Great Guy and the reason, I've decided to stay a little longer with the company.

I am an AT&T retiree, and no longer a fan of the company, but I have to give credit where credit is due. Today I had a very good experience with Steve who worked with on this visit. I still get a retiree discount so I have kept my cell service with AT&T. A few days back went in to replace my iPhone 7 which had seen better day. I chose the iPhone 14 Pro instead of the iPhone 15 because the improved feature on the newer model didn’t seem to be worth the extra money. Besides, AT&T had a sizable discount on the 14 model. Today I went in to set up my new phone and to have my data transferred from my old phone to the new one. Steve was very nice and knowable and had some excellent suggestion during the long session it took to transfer the data. A very good exe

I came into AT&T with device issues and Simone was very professional and knowledgable. Come to this location, she will take care of you.

I have had at&t for over forty years , The other night I dropped my phone and busted my screen. I had to have a phone quick. I arrived at the trustville store at eight p m and caronnia Stayed late to help me and make sure that I was fixed before I left. This type of devotion customer is what I pride myself in and what I am glad to see with this company. I highly recommend her and this location for all your telephone and communication Needs. Well done

SIMONE helped me today. She was so kind and patient. She was very professional. The service was greatly appreciated.

I was helped as soon as I walked through the door. And it was my first time coming to the store by myself and all the information was broken down so it was easy for me to understand. He was friendly and professional. It was a wonderful and stress free experience.

Had to go to the AT&T Store in Trussville at 1616 Gadsden Highway. Rob was the person who assisted me with Activating an E-SIM for a second line (home phone) after I had initially received a physical SIM in the mail by mistake. Turns out my phone only had the ability for one physical SIM as I found out later is the case for most phone produced for the US market. Rob had to go through a few phone calls to get it done as it would not let us activate it via the website. He was able get the job done and he was friendly and professional during the process as were the other representatives that greeted me while in the store.

Trysh, Steve, Cari, Anthony, Patrick and the rest of the team are awesome. They know what they are talking about, they don’t lie. Trysh is always working hard EVERYTIME I come in here.

Luvi is a keeper she's the best sales rep in the alabaster store thank thank you so much for all ur help sweetheart ❤

Great location and awesome service from the team. I didn't have to wait too long to be served next so in the meantime, I browsed through the phones. I set off a few alarms by accident but the team was nice about it, even though I was embarrassed. They are awesome!

Service was fast and those they could not handle corporate help with all issues. Resolved quickly. Very satisfied

I had excellent service at the AT&T in Trussville,Al. Robert customer service is superb. Will be visiting the store again soon.

We visited the Trussville location and were greeted immediately by Simone! She was awesome 🤩⭐⭐⭐⭐⭐❗

I just received great service and everyone was polite and patient with me! Just a great visit!

Great service. Avery was fast and very easy to work with.

I had a very great experience for a change. Steve at the ATT store in Trussville, AL was amazing. Very knowledgeable and happy to provide great customer service. I purchased a new iPhone and Steve informed me of all of the promotions and specials. He broke everything down so I did not leave without a clear understanding of what I was paying for. The process was extremely quick. I was very satisfied and will only go to this store moving forward!! Thank you!

Went today because I had an account opened up in my name that I did not authorize, and the sales lady Quay which I hope I spelled that correctly... helped me get this straightened out. So hopefully no issues in the future 🙏 😅. Credit freeze for prevention!!

Cari was amazing!! She was incredibly patient, and answered all of our questions. We feel great leaving the store! Everything is straightened out and perfect! And she got us amazing deals on our products & services!!!!

Steve was extremely helpful!!! Assisted me in every aspect of my visit. I received nothing but Stellar service!!! I would highly recommend him to family and friends for service and of course to AT&T for their needs!!!