AT&T Store

Diego was absolutely amazing. He helped us tremendously with swapping out our phone and saving some money. He was extremely friendly and helpful. And I truly appreciate the time he took to explain the swap out and the pricing. He was simply amazing. Kudos to Diego for outstanding customer service.
***the text survey was entered incorrectly so I came here to express the excellent experience I had at the store and with Diego*****

Jackie was INCREDIBLE. My elderly mother had a rats nest of an account, and Jackie very patiently, on multiple visits, help this iron out all the confusion. Excellent customer service and communication skills. She deserves a raise!!!

I stopped by this AT&T store to get my grandmothers account fixed. Unfortunately my grandma was taken advantage of due to her being elderly & highly over charged & even added another two lines to her account. My grandmother originally came in because she thought her phone was hacked. She told the agent Yadira who just offered my grandmother a promotion on a new phone and added two other lines to her account. My grandmother is 83 years old and just needed assistance on her phone. LUCKILY, Richard was able to assist & fix everything. My grandmother has her original number back, old phone & all other extras that were added are taken off. YADIRA YOU SHOULD BE ASHAMED OF YOURSELF AND THIS WILL BE ESCALATED TO COOPERATE! THANK YOU RICHARD FOR YOUR HONESTY & POSITIVE ATTITUDE ON FIXING THIS ISSUE!! GIVE THAT MAN A RAISE POR FAVOR!

I came to the store and Diego was working on my request. I so so happy and super satisfied with Diego’s work! Excellent 🙏I would recommend Diego as an expert with high level of customer service support !

"The service provided at this store is truly exceptional. I would give them a perfect 10 for their unwavering dedication and promptness in resolving my inquiries. Going forward, I've decided to exclusively make my purchases there."

Diego is the nice guy that helped my brother in law with his phone! Thank you very much! Great service!!:) recommend very much

Raul was awesome, showed us what the bill would be straight up and helped through the whole process of transferring data between phones. Definitely the best in store AT&T experience we’ve ever had

Diego did a great job to help out with my missing phone and gave me the best deal

Great Service ! Knowledgeable Staff! District manager Jet was in and helped out immensely. Javier was also so helpful and knew exactly what to say and how to fix the problem I was having! Ricky was also very experienced. Staff was trustworthy and welcoming. Highly recommend shopping here :) Customer service is on POINT!

Nelly was very helpful and very knowledge she helped me with all my phone needs .

Okay so I’ve come in here twice in the last month. First time phone wouldn’t charge or turn on had zero damage just happened over night, tried everything I could find online before bringing it in. Andrea G was there that day and fixed my phone in a matter of minutes. She was super nice and made sure to show me what I could do if this happened again. In and out in five minutes! Thank you Andrea the magician 🤣🙏🏻
Second time I came in was for gf’s phone which we dropped off a balcony and was severely damaged. Diego helped us and it took a long while, he helped us figure out the insurance situation and waited for us to look for passwords and sign in to other devices to get info, he was just super patient with us. He also made sure to let us know about getting money for the damaged phone and what discounts were available and ways we could save money and stuff. When we checked out at the end we got a special after buying the case and protector that allowed us to get anything under forty for free. He didn’t just tell us that, he took us over and showed us cool products that we may need that we’re the best value for that free item. I am not a tech person at all and both these employees took the time to answer all my probably ridiculous questions and explains things so I could understand.
Staff is on point here. Thank you

Humberto Ramirez at the Willow Street store was very helpful with my iPhone 13 issues. Thank you very much!!

Matthew helped me find the technical problem with my device. Friendly - excellent service!

Carlos & Andrea was awesome perfect customer service Andrea” had so much patience with me. She stayed and help me the whole time…also Carlos got the job done I’m so satisfied with the customer service and grateful they deserve more than six stars” I will most definitely” continue coming to this particular store”. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

If you want to be helped by a AT&T representative, that really knows what he’s talking about, this is the location to come to. RICHARD is very knowledgeable, smart and super helpful! Best experience by far! His professionalism is outstanding! Thanks Richard!

THIS IS THE BEST AT&T store in Southern Calif.The people here actually listen and solve the issues at hand.Ricky is a great person who solves alot of problems that other stores have created.I trust him 100% and he is knowledgble and profesional. The staff here is exceptional.I personally will only come to this store its a bit out of my way but I feel this is the way all AT&T stores shoul.d be.They are excellent and deserve some recognition.10 STARS FOR THE #1 AT&T Store at 106 Eazt Willow St. Long Beach ,,California.

The best service, very helpful. Very professional friendly and patient. Thank you so much for all the help Diego

Carlos was expertly helpful from finding what I needed to staying within my budget. Friendly, with no barely veiled huffiness due to my I.T. ignorance wasting oh so smart one's time. Thank you Carlos, you are a much needed credit to your industry.

Andrea was super helpful. I came in to pay my bill and she was able to save me $50 a month and get me a tablet for my kid. Will definitely recommend my friends and family!

My second time at this store. Richard, Carlos, and Andrea the manager are always very professional. I'm always greeted with a smile. They're always so patient in answering all my questions and never make me feel rushed. Hands down the best store in Long Beach!!!!