The UPS Store

This is the nicest UPS store that I have ever been to. I go there at least once a week, and every single member of the staff is always so kind even when I have a high volume of packages. They Go above and beyond and I wouldn’t want to go anywhere else!

The staff is knowledgeable and trustworthy. The technology of the Niles UPS store is up to date. I can depend on everyone there to help me out with whatever project I am dealing with.

I Have a box here and I can do things with this address I can't with a P.O. box. I live 700 miles away, but work 10 miles away and it's so convenient having this address because I'm at work 99% of the time. But the real 5 stars goes to the employees here. They are so nice and professional.

I have been going to the niles, MI location for years. The staff their is always super helpful and patient. I'm an artist so i'm always sending them lots of stuff last minute.

This actually isn't a review. I just received a text from "UPS" saying my package is being held and I needed to go to the email address with my correct information. I never ordered anything & am not waiting for a package. SCAM

Fast, efficient service! I use it for all my Amazon returns, package mailing and copying. For the copying I just bring in a flash drive and they print the docs within minutes!

Always professional and personable. Appreciate them being in the neighborhood.

Seriously my FAVORITE errand to run is to the UPS store. I come here a lot for getting labels printed off and amazon returns. The staff are always SO accommodating & kind. I highly recommend them!

Everything is always done quickly and everyone is very friendly and knowledgeable.

This store is fast and efficient. They make shipping labels for you and get all the necessary information in seconds. The staff is courteous and professional. I'll be going back for sure.

Had an Amazon return, went in and was done in seconds. Jackson helped me no problem and was very pleasant.

The UPS Store in Niles,MI.should be the model store. Always very professional, knowledgeable & courteous. They can pack it for you and offer suggestions.
They tell you time frames on you package arrival. Thank you Niles UPS Store.

I was running behind and just made it 5 min. before close. Sometimes people get disgusted when customers come in so late.The young man behind the counter was very nice and accommodating with my returns. And I apologized several times for being there at closing time in which, he responded with “We are open and your not to late”.

What a difference a change of location makes! I lived on the east side of Michigan for almost 5 years and experienced terrible customer service from the UPS stores there. Here In Niles, it is the complete opposite. These people are friendly, understanding, and always willing to help.

The UPS Store in Niles packed my mother’s desk set for me to be shipped overseas. This was a special shipping job with lots of sentimental value for me. It was expertly packed in a custom-made crate and arrived in perfect shape. Thank you so much!!

UPS Store in Niles is my shipping preference. They are ALWAYS helpful, smiling and want to take a load off your mind. I this time of high stress, holidays, COVID it is always wonderful to know the Niles UPS Store staff are there to help. Thank You

Always friendly, fast, and professional!

while there is a UPS store closer to me, more convenient I go here - I had to return something I got through Amazon and had never done that and I'm not very good with tech - but I called the Niles UPS and the woman helped me and I called Amazon, got the needed code and the woman at UPS Niles got it all done so quickly - it's worth driving some extra miles to use the Niles UPS store

Jim, Shelley, and the rest of the team always do a spectacular job, no matter the job!
Jim takes the time to analyze the needs of each customer and provide them with what they need in a quick and timely manner, and always with a smile!
For all your printing needs, and office needs, look no further than The UPS Store in Niles!

Very friendly people. Always checking to make sure everything is right and if you need anything else. We go for our bussiness needs and never have a problem. Very pleased with their service!!!