The Wardrobe & More

my favorite store in all miami. wonderful gem of a store that is curated to perfection. i love shopping from small business and natalie (the owner) always makes you feel like you are at home with a friend. great style and beautiful houseware - the wardrobe has it. i no longer need to browse online anymore, or purchase from fast fashion outlets and that feels great!

This is the best shopping experience you can have in Miami. Personal, thoughtful and very stylish, it's a real gem for us to have this beautiful place to pop into in Coconut Grove run by a fellow local. (If you ever need a housewarming gift - look no further!)

Excellent collection of clothing, home furnishings, and gifts! I’m so happy they opened this location in Coconut Grove!

Great store, really cute variety of clothes and home goods with awesome service! Highly recommend

Beautiful Store in Coconut Grove
Unique Items Bought a fabulous handbag
Courteous and Friendly customer service
Worth stopping by when visiting The Grove

I bought a pearl necklace at this boutique. I was inspired by the story of the 10-year-old girl who made it. When I bought it, the owner said that if there was any problem with the necklace, the young girl would fix it. I left content with my new purchase. A week later the necklace broke. I passed by the shop during business hours but it was closed. I went to an architectural shop next door to inquire and they said that the shop was closed that day. I don't remember why. I then called many times and it always went to voicemail. I then emailed the shop. No reply. So I decided to mail the necklace and enclosed a cover letter explaining the above, asking if the young girl could repair it.
Over a month passed and I never heard from the shop. I called and sent an email again, to no avail. When I finally was able to reach the owner, she said she never received the necklace and asked me for a receipt from the post office. I looked for the receipt and couldn't find it. Unfortunately, I did not take a picture of it . Nevertheless, the owner said she would get back to me the following day with a resolution, as she found the receipt of my purchase. A couple of months passed and I never heard back from her.
The return policy on the website says that one must obtain a return authorization in order to return the merchandise. It is impossible to obtain an authorization as no one answers the phone and it takes weeks, if not months to receive a reply via email.
To summarize, I spent approximately $90 on a necklace that broke a week later and despite what I was told when I purchased the necklace (i.e. if you have a problem with it, return it and I will replace it), there has been no follow-through. VERY DISAPPOINTING!

This store is always closed 🤷‍♀