O'Reilly Auto Parts

Tonight, my daughter and I stopped by O'Reilly's to pick up a headlight for her jeep. The young man working, Nevin, stood outside in the pouring rain and helped me install the light. He was very friendly and super helpful. I was grateful for his help and kindness.

Came in today to buy some new wipers for my car. A nice gentleman looked up my cars make and model and gave me a good recommendation. What really sells me is that you take the few extra moments to help to customer find the stock. O'Reilly Auto Parts takes the stress out of having to find and buy car parts!

I had recently bought a windshield wiper on a very, very low budget and you get what you get. I left a great review from the last O’Reilly store in Jenison.I had to replace the cheap one I bought so I went to O’Reillys on Plainfield. Only have enough for the cheap one excuse me, so Nevin put on the windshield wiper for me, and It did not fit proper to the windshield. Without hesitation we went back inside, and he took care of the situation, making a very happy customer leaving a review right now to tell you not to hesitate to go to O’Reilly’s auto parts if you want professional help with auto care.

Very helpful and knowledgeable about their products. I was battery shopping when I was there!

Guy at the counter got me my parts quickly. Had a problem with a part failing and the warranty replacement was handled quickly with no issues.

It's 5:30pm Monday and car dies. Battery is died. I managed to get to O'Reilly's on Plainfield. Went in and ask if they could sell me a battery and install in my car. Young guy before the counter said let's take a look. Said it says difficult. Takes a look and my battery was covered in battery acid crystals. Said he could do it. It was a little harder than it looked but after a few trips back inside to get different tools. He changed it. Got it looking like new and got me on my way. Got a customer for life.

Today I went into O'Reilly's on Plainfield and had the best service from Raidon. I needed a headlight and he put it in for me. I offered him a tip and he didn't want to take it. He was very kind and professional and I certainly will be back and recommend this place. Thank you again Raidon!

O'Reilly clearly has a solid training program for its staff. No matter who I deal with I feel like I am getting good answers to my questions. Everyone seems happy and engaged in what they are doing, and you don't see that very often these days. Very satisfied customer!

In this age of vanishing customer service, this store still has it going on. I recently had a problem, pulled in, and the manager, himself, came out to my car and fixed what I needed. With a smile, even. If O'Reilly stores all hire such excellent employees, people would be plain foolish to go anywhere else for their auto needs. I'm thrilled that I've found this one on Plainfield Ave in Grand Rapids. Couldn't be more please and couldn't recommend it more highly.

They always have what I need. Good service.

Wonderful customer service. I had more than one employee go out of their way to make sure my needs were taken care of.

Very helpful fellows here. If they don't have it they will order your part for your vehicle.

Excellent service. Put my new wiper blades on for free. Very friendly and professional.

The staff here are amazing. My car battery i got from them was just outside of the warranty and they went out of their way to make it so they could cover it under warranty anyways.

Helpful staff will get you what you need. Rewards program is nice. Free battery, starter, and alternator testing.

The associate Tommy was very helpful and knowledgeable. He saved me some time and effort.

Good selection. Need a little help behind the counter. Saturday morning and only 1 employee.

Had the parts I needed to get my car tuned up. Seems to be a fair price point for parts. I've used them more than once.

Staff were awesome! Helped me put on ňew wiper blades in a blizzard!

Kurt from Plainfield O'Reilly Auto Parts was kind, patient and tremendously helpful to me. He went above and beyond. Thanks!