AT&T Store

After being unsuccessful at getting help on line and phone, I drove to the Ithaca store. Kiersten is amazing. She was able to help me and in a friendly and timely fashion. Very knowledgeable. Also remembered me when I returned for further help the next day.

Went to the Ithaca store to find a new phone. The gentleman there was very friendly and polite. He helped me find a phone, then totally set it up for me. If I could remember his name, I’d recommend a raise !!

Switching to the new phone I bought through ATT couldn't have been easier with the help of Jacob at the local Ithaca ATT store. Just a fast and very friendly experience with something that I was having problems doing myself. Thank you Jacob H. and ATT!! Highly recommend.

Jacob was over the top fantastic, extremely knowledgeable, and very helpful. I couldn’t be more pleased with this experience, and I am so glad I switched to AT&T from Verizon. I love the new phone. Please congratulate Jacob on a job well done and give him a promotion and a raise! The best! Thank you ⭐⭐⭐⭐⭐

I went to the Ithaca store and my experience was exceptional. Malik, the young man who assusted me was very competent, knowledgeable, and explained things clearly in a language I could understand. At 82 my use of technology is difficult to comprehend but I can learn with someone who is patient and shows me how to do it. Malik excelled in that respect. Courteous and friendly as well. When there was a problem with ordering the manager was available and got us through to resolve the matter. I have been to that store before and the two women were akso helpful

Kirsten was a great help along with another gentleman. I had purchased some faulty J lab, Bluetooth wireless air pods, I came back to get assistance. They got me a new pair. Got those working and sent me about my way. Great A++++

This store was a pleasure I have never been to any store and got prompt service and everyone was polite full of laughs and eager to help. Kristen was fantastic she helped me get my phone transferred over and help me get my transfer payment to T-Mobile it was just fantastic.
I left out a very happy customer and to be honest this location is A 1

Keep up the good work sincerely the Highchew guy…lol

Everyone here was so helpful. They were doing so much to help me save the most money. Like it was their personal mission. Shauntay was her name maybe??? She was wonderful and amazing and working too hard. She should get a giant BIG OLD raise ! She should be the CEO of ATT fr

Marissa, Skyler and Kyle were all amazing! So patient and helpful. Solved problems for which we came into the store and problems we did not even know we had. Saved us money and improved our experience. All with good humor. Thank you!!!

The service is very good, as soon as you enter and they are immediately taking care of you, I like that, there is a person named "Amanda" I love when she attends to me, it is incredible how she attends people and helps them to tone a good choice just as she helped me.

Art: Yensi Alvarez

Kathy is amazing!! Very knowledgeable and works quick! She easily helped me get an upgrade and save money on my future bills through AT&T. She goes the extra mile for her customers!

Had a great experience at this store. Had to visit this store 3x in one week . Needed to upgrade 2 phones add 2 lines Kyle was amazing and patient helping us through all of this while still keeping our bill where it need to be. Had to exchange a phone again Kyle was eager to help and get a a new phone. Jerry is an amazing ppl person and always willing to help out . Had a problem with one of the phones I ordered called the store and the Mgr Marissa didn't even hesitate she told me to come right in so she could help. This will definitely be my go to store from now on for my ATT needs.

I went in to pay my bill at the pay station. I made a comment about my bill seemed a bit high. An associate stepped up got me a better plan for less money and HBO max. Then spent about 30 minutes setting it all up. She didn't have to do that. She made my day. I didn't catch her name but thank you!!! Not often these days I come home feeling like someone did something for me for nothing.

Upgraded from a '08 era blackberry to an iPhone 8+. Decided to try to stay connected with people more since I'm practically out of the loop with everything. Especially as a young adult in school in the area, so yeah. Difference is remarkable. Taking pictures of everything. First pic I took was of a rock, it was beautiful.

ANYWAYS, the customer service rep was chill. His name is Kevin and likes baseball caps. Took at little over an hour, though it was due to me being indecisive about purchase and all-also there was little delays in the AT&T tablet thingy where it looks into AT&T acct--but I wasn't pressed on time cuz I had plenty of time that day since it was after my classes. Also IMO it was the slowest chill AT&T store I've ever been in, but I went on a Thursday afternoon so that explains the reason why probably....

Took a bunch of pics of practically everything. If you're interested in camera quality I'll advise you to check the pic of this used tissue. Just cause. *shrug*

Kyle was so amazing! So patient and helpful. Solved problems for which we came into the store and problems we did not even know we had. Thanks~

Needed a new phone, came in on Sunday to see if they could fix my old phone, and they were very kind and helpful, though it turned out my problem was not fixable. Came back Monday to get a new phone. I did not have to wait long, and the people were once again very helpful and patient, despite the store being busy.

Kyle at the Ithaca ATT store provided excellent, knowledeagble service when I came in looking for an upgrade for my phone. I was seen at the time of my appt. without waiting and he had helped me find a phone that meets my needs and had all of the items transferred from my old phone and I was nearly home within an hour of my appt. time. Best service ever. I dread these events and put off upgrading because finding a phone and getting everything moved usually takes an afternoon out of my life. Not this time. Thanks Kyle!

Matt the manager is very dedicated to the job, he identifies and completes the necessary task even with the misconceptions Walmart's OSL (Jeremy!) will send you there with. I'm very happy I got his attention specifically, he was even able to fix an error att corporate made. GOOD WORK Matt, thank you.

I ported my number from Cricket Wireless to AT&T Prepaid on Monday. I can make calls but still didn't have data and texting after 2 days. I came to the store this morning after spending many hours on the phone with AT&T CSR and tech support, who couldn't resolve the issues after going through all the troubleshooting drills.

Ultimately I spent all morning at the store but I am very grateful and impressed by the work ethics, professionalism and dedication of the staff I met. In particular, I want to give kudos to Shauntay and Melissa, who talked with tech support, supervisors and eventually connected me with Apple (network issues). Melissa worked tirelessly and relentlessly since there were various barriers and limitations that she had to address. she also had to multi-task to help with other customers since the store was becoming busier as the morning progressed.

I was relieved that my data and texting functions were restored at the end. We are lucky to have such exemplary staff at the AT&T Ithaca store, who do their best to serve, assist and advocate for their customers when needed. They are to be commended for the fine work they do and have reversed my first (unfavorable) impression of AT&T. THANK YOU!!!

My service was amazing! Kathy plus store manager Matt did everything they could to give me the best possible experience!