The UPS Store

My family was helped today by a wonderful gentleman named Elijah who was the notary public at the UPS Store located at the West End Plaza in Falls Church, Virginia. Elijah and his two coworkers are outstanding professionals who provided excellent customer service to all customers who entered the store. I recommend this UPS Store very highly. It is run by intelligent, responsible, and caring people who take pride in their profession. I am very impressed by everyone who works at this UPS Store. Our needs were taken care of 100% with great satisfaction. The City of Falls Church is lucky to have you all working here! Many thanks 🙏

Amazing store with incredible employees! Especially Elijah. I had a complete brain fog and forgot to seal my package when I came to drop it off. It was a package of medical supplies and other super important items. I called and not only was Elijah incredibly friendly but also extremely helpful! I can not say thank you enough!

Highly professional! Had to ship a high dollar value rare collectible sold on eBay (GI Joe aircraft carrier) Fransisco packed and shipped the item which took multiple boxes to the buyer without incident. Thanks again for your help!

The UPS store in Falls Church store is wonderful! I went in on a busy Saturday afternoon and got in and out quickly. The folks that were working that day (Brett) was helpful, professional, and quick which are important attributes to have in that type of store. Keep up the great service!

This Falls Church location is top tier. Services are swift and staff are incredibly knowledgeable, patient and helpful. Alex has gone above and beyond on multiple occasions with my various requests.The experience is so pleasant thanks to how this store is run and all who work there.

I recently had several urgent documents that needed to be printed, scanned, notarized, and sent overnight. Alec at this store was incredibly helpful in assisting me with accomplishing all of this. Even while the story was busy, he remained calm and professional, which I really appreciated! I also made an error on my end and had to go back to the store to re-do a document, and he was very understanding in assisting me with that as well. This will definitely be my go-to UPS store from now on.

Whoever said customer service is a dying art? I had a terrific experience with The UPS Store in Falls Church, Va, when I had to get a huge artwork shipped halfway across the country. Alex and his colleagues couldn't have been more helpful, efficient, and reliable. Kudos to them and UPS!

The falls church location has always been my favorite! As an someone who’s business heavily relies on reliable shipping, this is the place to go!!!! All of the regular staff members including Francisco always make shipping my items easy and enjoying task! They always make my day even if it’s just for a few moments!

Reliable. Many people at the counter to help. Clean store. Notary. They are a services business, and they charge for their services. For many people, the price is worth it because it saves them time.

I ship frequently at the UPS Store at 1069 W Broad Street in Falls Church City. Recently I had paid to ship a fragile box, including extra insurance. The package was damaged during transit. The staff and the manager, David, were very helpful in helping navigate my refund. Great customer service. Thank you!

What an amazing store! They take incredible care of us and our mail needs. Their service is top-notch! They treat everyone like family.
& We love Francesco!

I contacted this UPS store for assistance in package pickup. Given our new normal, I was unsure what the process would be. Alex was super helpful in walking me through the process and even came to pickup the package from me contactless. He turned what was a stressful task I needed to accomplish into something super easy and convenient. Thank you to Alex and to all the UPS workforce for doing what they do to keep to keep our country running.

The service at Falls Church store was wonderful. I mailed 3 boxes last night, and was impressed by the support from the staff Fardina and Natalie. They helped me to figure out the best way of shipping, unpack and repack. I really appreciate it and would definitely go there again if needed!

I work for a small, independent company and have used this particular UPS Store location for my shipping/receiving needs for almost seven years. There are locations closer to my house, but I continue to use this one because of the incredibly friendly, professional, and courteous employees. Mark and his staff consistently go above and beyond.

I have learned this place gets the job done and guarantees their work. Dina immediately took care of me and worked with me to make sure the package was safely packaged and guaranteed. She was very efficient and got me in and out within 5-10 minutes with assurance that I chose the right place. Dina is an expert at what she does and everyone was friendly.

I made a mistake and forgot a critical step (scanning) with the documents that I had notarized and then overnight mailed.

Dina was incredibly helpful when I called to reveal my mistake, she kindly scanned the docs, repackaged them and sent them out.

I greatly appreciate Dina (basically a stranger performing an unnecessary kindness) saving me a trip back to the store and helping with this task - probably seems like a small thing, but made a huge difference in my day. THANK YOU!!

I've always had very professional treatment at this UPS location. They sell a wide variety of pretty US Postage Stamps, too! Only challenge is getting into the parking lot off busy Rte 7, and then getting out again if you go during rush hour. Easiest way out is to go around the back of the complex, exit left, then left onto West Street where there is a light.

Okay Iwould never write a review . But let me tell you this UPS store ROCK. Very friendley and professional. I had an expensive item to ship and i was looking around . I went to few UPS store and i asked them how they are going to pack my item since it is very expensive and ofcourse im worry about it. Other locations were okay but i didnt feel comfortable leaving my item there. Then i stoped by in Falls Church. Gosh as i walked in,Fardina(Manager)welcomed me with great smile and I told her what I needed. She convinsed me to ship my package from their location and I did. She was very friendley, and professional. Two days ago my son received the package, and he was amazed how great they packed the item. I definitely recommend this UPS Store to everyone. Thanks Fardina!!!

I cant believe all these bad reviews. I have been to this location many times for shipping, packing , notarty, etc. The staff has always been poliet and proffessional. The price is fair and reasonable compared to Fedex and other locations. I had an odd shaped item to ship to California, and i took it to Falls church Location. Fardina helped me as always to process the package. She was quick and very helpful. She tired her best to give me a good price and she did. I even asked her to show me how you guys packed my package. Even though she was super busy with other customers, she handled the situation. Finally she packed my item and then i felt good about it. I give 5 stars to this UPS store and i will keep coming back here. Great job !!

This location has been consistently helpful to me and has quickly provided copying, scanning, and other services at very short notice and at very reasonable prices. Highly recommended!