NAPA Auto Parts - Island Auto Supply

The gentlemen running this shop are cool, funny guys happy to help.

I had issues getting a battery tested/replaced under warranty at a different NAPA. When I brought it here, the technicians broke out an actual carbon-pile battery tester that showed my battery was really defective. When the battery was out of stock, they offered to have it ordered and ready for me to pick up at opening the next day - or get me a loaner that'd bring my car to the nearest store with the right battery.

friendly, helpful staff, lots of parts and tools in stock. doesn't take long at all to get special order parts in. if you have any oddball projects the owner Dave is an automotive wizard and will certainly be able to help you out. highly recommend this store.

It's simply a parts store but I've been consistently surprised by their great service. I don't know squat about cars and am a tiny woman, but I did not receive the dismissive attitude I've some to expect from car guys. For all of a couple dollars they gave me much time and expertise when my keyfob battery bit the dust.

Went down there Friday for some brake pads. The lady behind the counter was very helpful and very knowledgeable. As I opened my wallet she points at my ID and asked, what's that? I replied, my Veterans card. She smiled and said thank you. And gave me a military discount.

Incredibly helpful and friendly staff. Needed to replace the break lights on my Fiat, and they let me borrow tools to replace them while on the premises. Saved me a scary drive home and some money since I was here for a weekend trip away and had no tools with me.

A lot of people think auto parts stores are basically the same: you order a part, you get a part. This is not so.

The main competitors to Napa are most likely O'Reilly and Autozone ... with those two chains being nearly identical. What sets all Napa Auto Parts aside from their competitors is who they employ and the depth of knowledge they possess. I have long said "if you go to Napa, you will likely pay a percent or two more than the lesser stores in the area, but what you gain is: the right part, every time, and staff who know the difference between the makes, models, and trim levels of the vehicles they assist in servicing.

What truly sets this particular Napa apart from even its fellow franchisees in the area is its owner/senior employee Dave and his depth of knowledge/passion for the automobiles which comprise his livelihood. Rather than try to quote him and fail miserably, let me simply say that if you are in the area and are in need of auto parts: go to this Napa and you will the right part, every time.

And honestly, their prices are quite good as well.

went in to get wiper blades, not in stock. the man there ordered them. would be there by 4 PM, same day. impressed, as this is a small town on Whidbey island. I will do business with them again for my cars needs.
*

Went there to get a couple items a torque wrench, a 14 mm 1/2 inch Drive hex and a little plastic what you may call it Hukilau thing for my windshield wiper and they had a whole box of them employee got me the right one and I was very happy with my visit there.

It's a nice local parts store locally owned. If they do not have it they will attempt to find it. Pretty basicly stocked.

They don't treat me like a stupid woman, which would be a mistake. They understand that their livelihood is primarily based on local repeat business and treat customers like they want them to return!

Friendly, helped me with wiper, installed happily.

There is always a helpful crew here at Napa, with intelligible responses and answers, just have the right questions to ask. And you will be happily on your way :-)

This remarkable store always has the part I need. It's a very pleasant, small town, old fashioned store.

I've been there many times. Always helpful and knowledgeable. Great service.

Very professional and knowledgeable. Answered my questions where I could understand. Very friendly staff. Have used Napa Auto Parts when I lived in CA.

Decent place, clean, well maintained, they don't have everything, but mist stuff gets there the next day.

Parts is parts, they can order what else do you need to know about Napa. Reviewing Napa is like reviewing flys. They do what they do, and well.

They are usually helpful and have the parts I need or can get them.

The best place to get parts on the island. The owner is very knowledgable and helpful on difficult projects.

best place to get parts I am really happy with the service I got