Walgreens

I've had an okay experience in the past getting my medication from this particular Walgreens. Recently, a pharmacist or tech by the name of Vincent has helped me sort out my medication costs and locations of pickup when I needed to move around on short notice. I'm impressed with the quality of care and attention to detail when interacting with me as a patient/customer. I hope he continues to work at this location. Thanks for the great work.

Been going there for years. The pharmacy staff know me are always helpful and friendly. This is a busy store and they had staff turnover when Walgreens took over from Rite Aid. COVID created HUGE wait times with walk-in testing swamping regular customer service which was annoying.
Things seem to have returned to normal now thankfully.

After having a horrible experience at one of the two Richmond Hwy locations, decided to try the Silverlake location. The service was amazing. We only had to wait about 10 mins, which ended up being our scheduled time. Everyone was courteous, knowledgeable and ORGANIZED. Which, was one of the biggest issues with my previous experience at the other location. The drive through was being serviced at the same time as the counter and vaccine area. There were no customers complaining and the staff seemed to work as an efficient team.

Liz, the cashier helped me when I was in a bind. Extremely friendly and helpful, she really helps make this Walgreens feel like your neighborhood pharmacy!

My experience was really good the staff was very nice and helpful all the mangers were helpful and caring no needed to wait in line for long time one of the best Walgreen’s I have been to

Always have the medicine in stock, pharmacists don't judge you n they give good discounts

Helpful staff..moved our prescriptions over from Lorton...called and texted when they were ready for pickup

Wasn't crowded.

Friendly employees.

Friendly staff, good service.

I came to this Walgreens location today (4/8/23) around 9:05pm. I was buying pampers for my baby, the cashier in the front, an Asian woman I did not catch her name, said, "You look too young to be a father. "

I hope management or some kind of higher up sees these reviews because that is not what customers come to your store for. We're just coming to shop

Update June 2023- Called in two prescriptions, one week goes by, receive a voice message “your prescription will be ready next week”. Another week goes by, silence. Went into the store and asked about the two outstanding prescriptions, “ they are here, give us 30-minutes, an hour goes by. I said I’ll come back tomorrow. Four hours later I get a text “your prescriptions are ready for pickup “. Confusing messages, bad communication, no attention to what’s in or out. Be very mindful of your medication refills, could take much, much longer than you anticipated at Walgreens, Silver Lake Blvd.

Customer service when using the Walgreen pharmacy is subpar, at best. Poor communications when refills are ready or if out of stock or just missing because of low attention and caring levels. If three prescriptions are called in at the same time two will be ready and the third, just not done and for no apparent reason. You’re not told a prescription is out of stock, or unavailable, no information until you question it. Then it’s a scramble to provide an answer.

Misleading text messages for prescription refills. I would not sign up for the text messaging, or approach with caution, far too many are received with inaccurate information. The phone answering system is overly long winded when wanting to refill a prescription. It's painful listening to every single option before getting to refill a prescription or speak with the pharmacy which is probably why a person would call.

Some staff in the pharmacy are very helpful, knowledgeable and are victims of Walgreens ("Boots Alliance") poorly ran business model and computer system that takes the workers forever to get you out the door or through the drive up window. Other staff in this store, absolutely do not belong working with the public. Rite Aide's system wasn't perfect, but was far superior to Walgreens. This close by drug store is steadily going down hill.

Worst Walgreens Pharmacy experience I have had. My clinic selected this Walgreens and sent the prescription. About an hour later I arrive and offer the pharmacist my written prescription and she says she doesn’t need it. She checks the system and says she doesn’t see the prescription and told me to call the clinic. 5 minutes later on hold with my clinic I ask the pharmacist why she won’t take my written prescription at which points she takes it and says it will be ready in the late afternoon. About 15 minutes after I leave, the prescription is ready. Do they think people can’t wait 15 minutes? Such a waste of time especially when you need medications in a timely manner. Skip this Walgreens!

Bottom Line Up Front: Potentially messed up daughter's prescription resulting in her receiving higher than prescribed dose. Pharmacist was not concerned with my child's well-being, only deflecting blame.

My daughters antibiotic (suspension) ran out early. Called pharmacy to see what was going on, they insinuated I was giving too high of a dose. I am certain I was giving prescribed dose but acknowledge it's a he said/she said scenario. I asked if, hypothetically, they didn't fill properly (did not add enough water, therefore resulting in running out early AND my daughter receiving a dose with a higher concentration than prescribed), what is the severity with the particular medication factoring how many doses we were short. She refused to answer, even with me providing height/weight to aid her calculations. I tried asking the same question several times, in different ways...and she just kept saying "it was filled as prescribed", "the doctor determines the dosing", and "we can't provide more without your doctor refilling prescription".

I ended up having to google and call the doctor. Not going back... Oh, and the medication was suspiciously dense/viscous btw, which further fuels my concerns.

Their pharmacy is the last place to get a prescription filled. I’ve never experienced such a rude, unprofessional, confused staff. I was once given someone else’s prescription! This is so unsafe and annoying because I had to later come back to get my actual prescription.