CVS

Normally I'm harsh on CVS, due to past bad experience. However, kudos should be given when deserved. This is one of those times. I went in with some returns and the attendant/cashier was extremely helpful. I pulled out for her the mile long receipt (with all those seemingly useless coupons). When my child came to the front loaded with sweets, the attendant went through my coupons and selected the best one and automatically applied it. All in all, I was in and out with minimal difficulties, a sense of accomplishment, and pleasantly surprised by the attention and care I was given. Kudos, and thank you!

Not an isolated incident. A few days before I was in this same store location, and in need of products recommendations for a handful of different issues. The store attendant (it was late and pharmacy was closed) spent time with me, providing advice and walked me through the aisles to help me find the product with no delay. Thank you!

And again, a few days even earlier I was at the pharmacy counter with a quick question: "do they have this medicine in stock?". Weird thing the counter is closed for 30 minutes around lunch time for the personnel to have lunch. Really weird, as - in my mind - they can easily take turns in having lunch without closing shop. In any case, the two persons in the pharmacy were not having lunch, but catching up on computer. I arrived smack in the middle of the 30 minutes dead-zone and decided to wait. After a few (1-2) minutes of waiting, the pharmacist interrupted what he was doing and helpfully attended to my question. Thank you!

I'll have to say, in the course of only a couple of weeks, my opinion about the personnel servicing this CVS location turned around completely. Very nice, very well done!

Clean location with friendly staff. Everything was in stock and self check out stations were working

Helpful staff

I have experienced several instances where I couldn't pick up the prescribed quantity of pain medication due to CVS's inefficient distribution system. These delays forced me to either accept a smaller supply (often a 7-day stock) while the original prescription quantity was voided, or endure excruciating pain for 5-6 days waiting for CVS to obtain the necessary amount. Furthermore, CVS seems to select distributing manufacturers for these medications, and some of these companies have public reviews criticizing the quality of their products. CVS should prioritize manufacturers with better reputations and avoid those accused of altering formulas or providing diluted or placebo pills. When multiple distributors are available for the same medication, CVS should inform the customer, allowing them to choose the most reputable option, rather than CVS selecting one without patient input.

These are systemic corporate logistical issues that require attention and resolution by CVS's headquarters. It's a problem that needs addressing at the corporate level to improve the overall efficiency and customer satisfaction.

Despite these distribution issues, which have led to numerous communications between my doctors and the pharmacy due to limited availability, I want to commend the pharmacists at this particular CVS location. Their courtesy and professionalism, along with their diligence in working within a challenging distribution system, are noteworthy. Specifically, pharmacist Andrew at CVS deserves special mention. He successfully filled my prescription as per the doctor's orders after multi day delay. The relief I felt after enduring considerable pain for days was immense. Andrew promptly called to confirm the order and expedited its fulfillment, enabling me to finally sleep soundly. For this, I am extremely grateful.

I have nothing but positive things to say about the pharmacists and assistants at this location. They are compassionate, involved and available for any sort of medical questions I have no matter how busy they are and they have long hours with very little breaks or lunch breaks. They work diligently and professionally under very stressful deadlines. They have always been very genuinely cordial and caring toward me. Kudos to the staff of Great Falls CVS Pharmacy!! 🤗

Very pleasant pharmacists and staff. The store is old and could be updated , but their inventory is solid and the staff is very friendly .

Nice service, it is okay.

While CVS prices are reasonable and they provide good selection, I consistently find the pharmacies have terrible customer service and are difficult to work with. This CVS is no different. I found the pharmacist in charge at the time I was there to be rude and unhelpful. His staff was noticeably more helpful. I will continue to avoid CVS pharmacies when I can.

CVS website messed up my appointment but the pharmacist at this location was even worse. I called to confirm my appointment I set up online so I don't have to drive there for nothing. He gave me the wrong time so I corrected him (My appointment was at 4PM but he said it was 2:30PM). He then went on to say "just come anytime between 1-5PM. I showed up at 1:30 PM, there was no one in line to get vaccine but he told me that they are at lunch and that I would have to wait for one hour to get vaccine. There were at least 5-6 persons behind the pharmacy counter talking and laughing. Not sure why he told me "just come anytime between 1-5PM" if he knew that he will go to lunch at 1:30PM. I am sure that he did that on purpose. What a way to treat your clients. You went to pharmacist school to learn how to treat patient that way? Shame on you!!! CVS should know better not to hire these people.

Went for Covid vaccine. Syringe unlabeled. Asked her to show me what she was giving me. She reluctantly showed me but I am not sure what she had drawn the syringe from. I have experienced side effects since then. They should draw the syringe in front of you. Also she wanted to charge me even though I had signed up and online and made me wait in front of other people to verify. Really would not recommend going back to this place.

I moved to Great Falls 5 months ago. I gave this CVS a shot, but have since transferred my prescriptions elsewhere. I’ve found the staff slow and unpleasant, lines often long, and cash pay prices cheaper at other pharmacies.

The pharmacy here is awful. They told me my son’s insurance expired in 2015 (before he was born). I fulfilled several prescriptions at a different CVS location 15 minutes from here just last month, yet the pharmacist insisted his insurance expired in 2015. Very poor customer service. I will not be going back.

I went to the pharmacy three different times today. The first two times it was my doctors fault for not getting the prescription in correctly. The last time they had the prescription but they didn’t have it filled. I was in line at 8:01 and there was a person in front of me. Everything was still open. By the time I got up to the top of the line and it was my turn it was 805. The prescription wasn’t ready and the medicine to fillet was in a safe that they could no longer open after 8 o’clock. They knew that I was there three different times that day. So much for having a Hometown pharmacy. A place where people know you by sight. CVS wants to act like they’re a hometown neighborhood solution, but they aren’t. I’m incredibly frustrated and I will be transferring my prescriptions. If I could give less than one star I would.

This is exactly the kind of store that deserves a MINUS FIVE STAR rating. Returns are like pulling teeth. Moreover, the store manager is bored/disinterested and will effectively tell you to leave if you explain your case and they know they are wrong. Not a pharmacy that you want to trust as personnel appear to be untrained or uninterested.

I wish i can give negative rating. I am a customer. Provide proper hygienic environment for your staff.Had been to the cvs pharmacy Greatfalls. Unfortunately i wanted to use restroom, the employee there was so nice and showed the way to restroom. The restroom is worst , flush is broken, no toilet papers, toilet was full of (i assume) menstrual bleeding and every human excretion in the toilet and on the floor. Forget about once in a while visting customers, I really pity the working condition of the staff. At this pandemic, in a pharmacy this situation is totally unacceptable. I am sure with the pandemic and allergies season cvs makes good money, hope it really provides hygienic work environment for its staff.