AutoZone Auto Parts

This is by far one of the best AutoZone locations in the state of Virginia and I'm not exaggerating. Just the other day I was blessed by assistant manager Tim who helped me out a great deal to get what I'd needed at the time. Not to mention, Ronald and Overi (not sure how that is spelled). Just recently, I had to go to the AutoZone to get a new bracket because id mistakenly thrown away my other after getting a new battery, and assistant manager Chris not only located a bracket that could be compatible with my battery, but even went above and beyond to put it on after I had some complications. I appreciate the superb customer service that I always seem to get at this location. Thank you Jesus and thank you AutoZone for exuding compassion, care and excellent customer service. God bless you and your entire staff in Jesus Name

Abi was wonderful. He made the purchase and installation of a new battery an effortless and pleasant experience.

Alex helped us. Excellent customer service great knowledge.

Wanted to thank Christopher H and the assistant store manager Chris for all their help today. They went above and beyond, customer service of that level is rare these days. They made an exchange easy and even though I had to travel to Fredericksburg to get a part, Chris called first to make sure it was there and ready. They also notified them that we had left a bracket and held it for us until we got back. He took the time to make sure the part I received was correct and satisfactory.

Recently went to have my battery checked and I had to jump it to start my car. I went in and a very helpful and friendly young gal (wish I remembered her name) helped me. She tested the battery and got me all rung up for a new one. I proceeded to swap put the battery. While finishing up a second employee came out and offered to me help but I was done. They offered to carry the old battery on for me which I accepted. Went in and got my core charge returned. All in all very pleased with the customer service and professionalism. Their staff was very young but very attentive and helpful. Great job!

Elvis at service desk was awesome. The whole service dept was so accommodating. I'm sure I'd go back if I need work done on my vehicle.

I was having trouble getting a belt on and Tim and Austin went above and beyond to help.

The store manager Sonya is great, she made fixing a issue I had her 1st priority and didn’t move on or give up until the issues was resolved, thanks again for all the help & thanks to everyone else who’s name I didn’t get

Great knowledgeable customer service.

AutoZone staff were great they helped me find the right part for my truck & at a good price I recommend.... I tried NAPA here in Culpeper earlier very disappointing it was more like visiting a frat house.

I came here to get fix a flat and come to find out I had a slice in my tire. The store manager Randy here was awesome and the rest of the employees they really helped me out. I felt like I was at Chick-fil-A how good the customer service was . Randy actually came and put my spare on for me and I really did appreciate that so glad to still have people in the world like him such a blessing. Thank you again Randy ❤

I like to give AutoZone a high-five. They help my husband today. The young man saw that we had life warranty on our brake. I want to thank him for helping us were the others just kept making us paying for them. We will see you tomorrow. Again Thank you and we will see you tomorrow

Usually I’m super loyal to Advanced Auto Parts, especially because they’re right next to my office, but when my windshield wiper came flying off in the middle of a rain storm, auto zone was the only one of the two to answer the phone. I went into the store and the staff was very friendly and helpful. I bought two new ones, but only had one installed because I was running late for an appointment. That next week the second windshield wiper came flying off so I went back to have it installed (my car has a very specific and difficult application) and the gentleman helping me double checked that both were on tight with no possibility of flying off. Turns out the first one I bought was defective and was well on its way to the same fate my original set experienced, so he replaced it at no extra charge. As a woman that is normally taken advantage of in situar regarding car repairs, I can’t thank y’all enough for making me feel comfortable and confident in your work!

I came here to get new windshield wipers and motor oil and was able to find just what I needed. I would have like the employees to offer help with installation or given me some advice but the experience overall it was very good. Also got the rewards card which seems like a pretty good deal. Recommend it

This review is all about customer service. The service provided by ONE employee, AJ Lapp. He should be teaching others how to look after and respond to customers. He has provided top notch recommendations on parts, gone above and beyond to suggest additional parts required without over-selling. I recently locked myself out of my truck and called to ask if you had the little kit with wedges, the inflatable bag, and rod/s to “fish” the keys out of my ignition switch. AJ indicated that you did not stock the look out kit, and that there was no need for one. He indicated that the Culpeper PD routinely will unlock vehicles for citizens. This awesome young mans helpful advice saved me tons of time and money. He genuinely cares about people and always seems to be a go-to employee at this store! There are a bunch of parts stores out there; but only one AJ! He’s the reason why I choose AutoZone.

Ordered car battery online, picked-up order in-store, returned used car battery. Easy, efficient - great customer service!

I was helped by Britney right away. I needed a new battery. She replaced my battery and I was out of there in ten minutes. She was helpful and very nice. Thank you!

Julius was very kind and helpfull. Needed trans oil and brake fluid. He did it with a smile and he was very pleasant we had fun.

There you are very cooperative and it was easy to return an item that does not work properly. They operate for the good of the customer

Wonderful Service. Honest Prices and Beautiful Work. This is my 3rd time coming here and I will definitely be back!!