GameStop

I came in to find a game for a young family member. I was greeted by Ryan (bb) who was incredibly helpful. He was able to carry a conversation and interact in a customer service manor. He explained all the options and wasn't pushy to sell me on any add-ons. Because of him I will return to shop there. He needs a raise.

They were very pleasant ion the phone and when I arrived. They made exchanging a pre-owned PS4 that went bad hassle free and easy. Also, they were very helpful recommending games and equipment to help me enjoy the PS4 as much as my boys.

Awesome staff! The new manager and the customer service guy were amazing! Very helpful and knowledgeable! Actually took the time to help my son with his purchase! Thank you all so much for all your help and it was so much fun getting to know y’all!

Looking at my recent experiences, I didn't know what to expect going to a Gamestop. The value of the stores and the managers that run these stores have seemingly only declined. It doesn't help that instead of seeing a crew when you walk in, you only see a manager but I understand that is because of covid. But this Gamestop is an exception.

As soon as I walked in I was greeted. Not the generic "I might get in trouble if I don't do this" greeting, but a genuine greeting. I was browsing while the assisyant manager was working but he and I quickly got to talking about recent games. He told me information about the Lynchburg Gamestop as well, and the conversation wasn't forced at all. There was no one in line so I would've stayed longer for some good conversation but I had to run. Before I left he printed me a receipt proving that I had an unclaimed strategy guide that my local Gamestop never gave me, from 2016. This pre-order I made was in 2016. Keep in mind he did this without me even asking.

Visiting the Wednesday after, I was looking for My-Hero (a very popular, and high-tier anime) items for my sister. Every Gamestop barely sells My-Hero gear, just hats and cheap socks at bare minimum. I notice that stores only advertise the male heros despite the fact that this show can be enjoyed by females just as much as males. The assistant manager from Tuesday walked in, and after greeting the customers he came to help. Even though I was willing to settle for almost anything My-Hero, I was looking for figurines. So he pulled up list after list of My-Hero figures. Again I noticed that the male heros get almost all the advertisement. I did see a sick Uraraka figurine that looked flawless, at least on-screen. Would've gladly paided full-price but its not releasing until June. Once he exhausted the pages of figures he did some thinking, and spoke to the acting manager on duty. She said that she knew of a My-Hero collector's edition that had its price knocked down a few times. After making a short phonecall she told me that she'd drive it here from her store (I forget what store she was from), though I hadn't asked her to do so.

Its too bad that this small store isn't larger inside, and out, its way too easy to miss between the stores next to it. If you're looking for a Gamestop that treats their customers like family, look for Brandon and Kaitlin at the Lynchburg Gamestop.

I am very impressed with the level of customer service provided by Asst. Mgr. Dallas. Great experience. He puts the customer first and, as a direct result, I will be coming back to this location rather than buying online.

I love this game stop way better than the one on Wards rd. This game stop treats their customers with respect and is very helpful while the one on Wards Rd is rude, rushes you, and never answers the phone and doesn't like to answer your questions when you are there to shop and spend money.

Always friendly staff. Was ready to part with my ps4 slim . 5-6 games .

May be ps5 next or no. But I love the atmosphere in gamestop

Great customer service and got me exactly what I needed these guys are awesome definitely the gamestop in the area to goto

Love the manager here, he's been very helpful and friendly every time we come in here. This gamestop is my favorite in Lynchburg

Always helpful and knowledgeable about all things gaming

Great customer service. Greeted soon as you walk in the door. Very helpful associates. Sean is a wonderful man.

Great customer service every time

Love this Gamestop. Great experience every time I'm in this store. Friendly and helpful staff. Love looking at all the collectables. Definitely recommend going for any gamer in Lynchburg.

Has a lot of options for non game related things, such as stuffed animals, and plushes, if also has some cool boardgames and t shirts, all in all it is pretty solid.

Best staff out of all the Game Stops in town. Have been helped by multiple people during multiple visits. It's the only one I go to now and I live across town.

Always helpful workers and respectful. Never had a problem returning anything. The only one I go for anything.

It's my local gamestop the guys in there are always awesome and very knowledgeable.

Best customer service i have ever had from a game stop

GameStop Old Forest rd is our favorite!! They have some great staff and are always extremely helpful!!

Great Staff!!! Really helpful and knowledgeable about the games and upcoming deals!!!