CVS

Today was the first time I filled a prescription at the Locust Grove CVS. The pharmacy staff were efficient, thorough, and friendly. After leaving the pharmacy, I wandered around the store. A different staffer asked if I needed help finding anything. Everyone seemed upbeat and happy to be at work. Kudos to Michaela, the assistant manager who was working the register. I imagine she is fostering a good work environment leading to a pleasant customer experience.

I have to say this is the most organized, friendly, caring CVS I have been to.

Today specifically I went in to get my Flu shot. The pharmacist who gave me the shot was very kind. I never felt the stick. 10 stars 😊😊THANK YOU.

The check in was fast easy 😊😊

Best experience at this cvs, every time I’m here. Jessica was amazing! She is the nicest pharm tech I’ve ever encountered. I’m highly allergic to certain vaccines- she made sure to monitor me and stay close if I needed anything. She took all the precautions, went above and beyond. Even got my prescription from a different pharmacy transferred over so I could have it in case I needed it today.
Thanks Jessica! You guys are awesome.

I went in to buy Plan B, and the store associate Heather did an amazing job making the purchase very discreet. I had to walk up with a big clunky security box and she immediately lowered it out of sight and went through the rest of the procedure low-key and in a very respectful manner. I personally did not need it done that way but I noticed it and have extreme respect for her situational awareness. Many people fear that encounter and she made sure to do her best to prevent that.

A few years ago I was on a variety of monthly medications and dealt with the pharmacy frequently. They're the best pharmacy I've been to. Their turnover is low, the pharmacist is charismatic and nonjudgemental, and each time insurance screwed me over they did their best to walk me through alternatives.

Just moved to the area and have gone to this store many times and have always been very happy with my experience. Thank you so very much

Jessica was empathetic enough to find a creative way to get the job done with my client. The Pharmacist fell on his face and lacks basic customer-centric skills. So its 5 stars for Jessica, and one star for the Pharmacist. I don't take my business ever to any CVS, but Jessica can work for my company at anytime!

The only positive they have going for them is James, the store manager, and the older gentleman who works at the register in the pharmacy. The young ladies who work in the pharmacy do not wait on anyone and stare as the line becomes longer. It used to be that even the pharmacist would help out at the register.
I am very pleased with the CVS store but the pharmacy lacks customer service.

This CVS is showing its age, badly. It needs a remodel to freshen the look, the carpet is filthy and stained. The workers really do not have the time to clean or keep it tidy and neat when they are constantly checking customers out. The pharmacy is good but I'm finding more items they no longer carry due to the expense. Customers simply don't want to pay it so they stop stocking it. James does a fabulous job in the pharmacy. He tries his darnedest to work with every customer to keep them from having to pay too much for medicines they do need! He is a huge asset to keep me coming back but every prescription I take in, I wonder if I'm wasting my time, i.e. they no longer carry it.

This has happened so many times. My husband drove up to CVS on Goodwin Drive to pick up one medication for him and two for me. I called and spoke with someone in the pharmacy before 12:00 today. They said they would be ready this afternoon. When he got there they had mine but not his.
While he was there I received a text saying his was ready for pick up.
Not only do they not have their stuff together, they are rude.

The head pharmacist there, JOHN REID, is absolutely hateful and taunts patients about the medications they’re on. He’s a very cold and judgmental person who gives you a difficult time for no reason other than to satisfy his God complex. Zero stars.