AT&T Store

Arnab was extremely helpful in reprogramming my phone. He showed me how to possibly troubleshoot problems in the future.
He had great communication and customer service skills. Great employee!!!!

I had such an exceptional customer satisfaction experience. Arnab resolved my problem quickly and politely. He knows his job too well 👏🏾👏🏾 he was welcoming very professional and great listener,I highly recommend this AT&T branch!! The store is neat and clean, the team who was with him was also support each other seems like they have gd work atmosphere.
Thanks to the agent there called Arnab I learned that the quality of the deals they have, products exceeded my expectations, great customer service thank u Arnab 🙏🏾

Went the ATT corporate store in Cupertino, and was helped by Kenny and Monica. Both of them were knowledgeable, friendly, and patient, especially Kenny. He resolved all my issues. Very happy about the experience

After three months of frustrating attempts to resolve various issues, including billing concerns, linking home/wireless accounts, and an alarming situation with a phone I shipped back to AT&T in October 2023, I reached a point of exasperation. Despite multiple attempts to confirm the receipt of the phone, I received disconcerting text messages stating that AT&T could not locate the device in their warehouse and that I would be held liable for $1200.

My experience took a positive turn when I visited the AT&T store on Main Street in Cupertino. Kenny greeted me with a warm and friendly demeanor, taking the time to understand the complexities of my situation. He, along with the Store Manager, Veronica, displayed unwavering dedication to resolving my issues.

Kenny's attention to detail and genuine concern for customer satisfaction were commendable. Together with Veronica, they tirelessly worked to get AT&T on the phone and spent two hours addressing each of my issues. Their collaborative efforts resulted in the successful resolution of all the issues that had been causing me significant frustration.

Kenny's exemplary customer service has undeniably left a lasting positive impression on me. His professionalism and customer-focused approach are a testament to his commitment to ensuring customer satisfaction. He is a true asset to the AT&T team, and I am genuinely grateful for his assistance during my visit.
Thanks to Kenny and Veronica for going above and beyond to rectify my concerns. I am now pleased to share my positive experience, and I look forward to recommending the AT&T Cupertino location to friends and family based on the outstanding service provided by Kenny and the entire team.

Thank you once again for restoring my faith in exceptional customer service.

What a great helper Kenny was today at the store. He is a life saver who helped me transition from another carrier. He is extremely helpful, courteous, and knowledgeable. I truly appreciate his excellent customer service and technical support skills.

I can't express how impressed I am with Kenny and his manager Ashley’s professionalism. They dedicated hours to helping us and demonstrated an incredible attention to detail throughout the process. Their thoroughness and commitment to providing excellent service are truly commendable. Thank you, Kenny and team, for going above and beyond to assist us

My recent visit to AT&T left me deeply impressed by Kenny, an individual of remarkable professionalism and friendliness, and his supervisor Ashely. Their assistance and patience left me extremely satisfied. Even though my questions were a bit complicated, they provided detailed explanations and actively worked to help solve my problems. In the end, they offered the best possible solutions. They are definitely the best team I've ever encountered. Many thanks for their outstanding service! If you're in need of professional customer service, I highly recommend their team.

Kenny Deng is a great sales associate and covered everything possible, and helped me in the process to transfer my data to my new phone. He was very kind and very helpful.

Had a wonderful experience at the Cupertino store. Kenny is excellent in helping us transition our wireless service from another carrier. He is very patient, friendly, courteous and knowledgeable. Keep up the great work, Kenny!

I had an issue to converting my postpaid to prepaid and was also double charged. I initially called to customer care by they were not able to help. So I visited the store to resolve my issue, Kenny was the agent who helped and went out of the way to get my issue fixed. He contacted the technical team and had also his manager Ashley chimed in. I don’t think it would have been possible with Kenny’ extra effort and Ashley’s equal support. They are very knowledgeable and the best.

Kenny was such a great help! Very welcoming and approachable. He helped me with everything I needed😊

They doing awesome service. We ordered watch overthrow phone in At&t but the guy who took the order he missed completely all my information. For the issue we went the store to resolve the problem. They solve the issue and they give want we need .

I went to this store today and Kenny helped me with iphone upgrade. He provided all the details very patiently and recommended all the options. We are very impressed with his service at this store on Main street Cupertino

Kenny was our server and it was pleasure interacting with him. He resolved all our problem. We wish him and the store all the best.

Today I came to store, and find out I could pay the same prices to get more benefits. Kenny is pretty nice and gentle. I will recommend Kenny to help you.

They served me right away and recommended the best option for me even though I didn't ask first.

Kenny provided great customer service and helped us twice for setting up my new phone. I had called AT & T for my needs but failed to set up my new phone because I forgot some information. Kenny is very nice and helped me to fix my problems quickly. Thanks a lot!

Ken has been really helpful solving my new fiber account issue. Great staff

Kenny was super helpful and explained us everything about the new phone we were about to purchase. Good experience

If you have to go to an AT&T store (never a favorite activity), go to the Main Street Cupertino store and ask for Daisy. She's amazing! She's efficient, knowledgeable, helpful, and very pleasant to work with.