Tillys

Excellent customer service and care given well I was searching for a new outfit. It is very difficult for me to find clothes that fit me well but I was able to find things here that I felt good in. Thank you to the tillys team for all of the help

I love this store! Every employee has been super sweet to me and I get most of my clothes from there

Had some great stock, but the store is not laid out well and the employees are hard to find when you need them.

Waited in line to check out with only one register open while other store associates stood around talking and dancing. The boy that checked me out was very nice and polite.

The manager was the rudest customer service employee I’ve ever met. I tried to exchange a shirt I got as a gift, but I didn't have a receipt. The manager raised her voice and talked down to me. I’ve worked in customer service for a long time and would never speak to a customer rudely for simply not knowing a policy. Online it says that exchanges can be made without a receipt. I liked Tilly’s and now I don’t ever want to shop at the Eastview location if she is there.

Staff is extremely rude and talk a whole lot of mess, but not ready to back it up off the clock. Assistant manager is cool though one person in the store that does a good job and is a decent human.

Bought a pair of Vans on line from Tillys. The suede ripped the first day when putting the shoes on. 2-3" rip across the top of the toe area. Tillys won't return them even thought they're like new. Hayden said they are not in the original condition.

Really rude staff told me they were closing in five minutes. Totally gave me the vibe like they didn’t even want me in the store or want my money clearly I’ll shop elsewhere from now on. they just lost a customer for life. Worst customer service I’ve ever seen.

They have no written policy on store returns for PayPal purchases. I brought a skirt in to be returned and was curious as to why I couldn’t be refunded. The blond girl was extremely rude and essentially told me it wasn’t her problem and to contact customer service if I wanted. I informed her I wouldn’t trouble myself over the 18 dollars, but really appreciated the suggestion. Bye Tillys!

I'll echo all the other reviews of the blonde store manager Caley Austin. She is an absolute pathetic excuse of a "manager" who has zero customer service skills. She spent the entire time gossiping with her employees and complaining about her job rather than helping at all. 1 star is generous- Leadership should take all these reviews into consideration if they truly care about their customers & business at this location!!

The people who worked there were not kind and yelled at us for blocking the entrance when we were looking at the display in the front :( multiple employees gave us attitude while asking for help

Blonde associate was snarky. I was not greeted or helped.

Rude