Cricket Wireless Authorized Retailer

I went to make a payment and the service was awesome and very professional and helpful

I wish I knew the guys name that helped me today. I went in due to my phone constantly saying I am offline. I've been to one store before and what they did worked for an hour. The guy did everything he could to help me out but sadly its a hardware problem. I had no service at all and couldn't use anything. I live an hour away and had no clue how to get home. He tried to help with looking up directions and road names. Sadly I'm not good at remembering that stuff haha. I got a cheap phone in the meantime that way I could get home. He was extremely nice and I appreciated all his help since I was stranded

Late to one Sunday, before close. Son needed a cell phone asap. Our current provider did not have any phones available and we were going to have to wait for a phone. We went to cricket and they got him into a really good phone less expensive than the current carrier we are with. We are looking to move our other phones to Cricket. Very helpful and accommodating and they have some great deals going on.... should check them out.

So this happened....
Went into the Cricket wireless totally unprepared for the beauty that is named Brooke. This Angel greeted my teen and I with a smile and such professionalism. She didn't just assist me with transferring from my previous provider, she went above and beyond. She answered every question about the devices I was interested in. She knew her stuff. She gave me details, about the phones, that I confirmed with Google.She really knew about the phones, manufacturer, best phones for my needs and even which phones were best sellers. She was absolutely the sweetest ever. She took care of us in a matter of minutes. I had to run out before we were done transferring service and she sat with my 16 yr old. They chatted like friends. I came back within a few minutes to have new phones with new phone cases and it cost less than I had originally budgeted. I am so satisfied with my service thus far and my girls love their phones. Brooke is such an asset to the store and patrons.
Brooke if you see this...just know that you are totally amazing and I would have been worse off going with another carrier!!
Thanks so much!

Best store ever and Rashan is absolutely amazing! I came in at 7:25pm (Easter weekend) after visiting another Cricket location on Beltline in Irving and having the absolute worst customer service ever. Rashan greeted me, welcomed me and asked how could he help. I told him that my phone did an update and then locked me out. I told him the Beltline store told me to go back where I bought my phone because they put a password on it. He apologized that the other store misinformed me and proceeded to assist me. No attitude, calm and very reassuring that everything will be okay. He looked something up and then did a few things on my phone and got it back to working. I thought all Cricket stores were the same but NO they are not. The customer service at this location is great, friendly, helpful and knowledgeable employees. I have been a Cricket customer for several years now and this phone was my 3rd upgrade and never an issue prior to this. Visit this location if you want great customer service!

Thank you to Elizabeth, Kevin, & Marycela at this Cricket Wireless location, literally fixed my issue in less than 5 minutes. Wonderful customer service, greeted me as soon as me & my party walked in. Thank you so much your service is appreciated.

Visit today. Excellent customer service. Ms. Uswa a young CSR but very professional and has best customer service skills.

Its april 15th at 10 am, came into this store to get my kids phone switched over the lady with the pretty red hair ,dont know her name , but she was wonderful, friendly and very helpful!!!!! This girl deserves a raise!!!!!! Shes very smart with these phones;) very happy customer

Rashad is a godsend. I was trying to port out of a fifth-rate MVNO and man were they making me sweat over it. Rashad did everything under the sun to make things work, remained calm and pleasant throughout, and in general was the consummate professional. I seriously hope his boss reads this because I’m literally telling people to go to Cricket because of him. You literally can’t get service like this anywhere else. Major props to him and to Cricket for being smart enough to keep him around. Thanks, brother!

I had great time here it was a great process buying a new phone, especially Kevin he had great service and made it a good experience. If you want to come to a nice and respectful Cricket Wireless I recommend you to come here

Rasham and Elizabeth Where are a great help to me and my upcoming purchase they put me in the right direction to make the proper purchase that I need to do for myself and my business and I just wanted to let all the CEOs and anyone who gets to read these notes that these guys are doing great.

Amazing manager really helped me with a grate deal and made sure i didn't lose any of my contacts and pictures will make sure to come back :D ask for Cris if yall need help :D

Nathan gives a great service. He helped unlock my phone with Cricket using phone number and PIN. Great job Nathan. Thank you!

Came to the store to buy a iphone 13 and Elizabeth told me that they had deals and that i could apply for a phone payment plan and also helped me save $50 on my bill each month THIS MADE MY HOLIDAYS VERY SPECIAL THANKS

Kevin was honestly the best cricket employee I’ve ever encountered especially since he’s ✨Gen-Z✨ and cultured💅🏼💅🏼💅🏼😌😌😌

Went to this Cricket to upgrade phone. I was unsure about what phone I should buy. Manager was very helpful and friendly. Enjoyed my shopping experience.

Came in with my phone messed up and a guy named Kevin went above and beyond by helping me with my phone issue as well as helping me lower my bill would recommend coming to this store rather than the others around the area!

Cristofer did an excellent customer service great service great atmosphere excellent treatment very nice recommended I accidentally press 1 out of 10 in the survey question number 2 but I meant 10

Rashan was very helpful and informed and assisted us quickly and got us in and out in no time at all. Excellent customer service!

Cris is the best, such amazing customer service and big help on everything I needed and made sure that I was satisfied with my purchase.