Neiman Marcus

Customer service is very important to me and I need to give credit when it is performed to such a high degree, that it leaves me impressed. Charley, from the shoe department, actively listens to what I am looking for and makes helpful suggestions about what also I might like. She is surprisingly intuitive and easy to talk to. I didn't always have a great opinion of Neiman Marcus but Charley has me coming back time and again!

I was walking through the cosmetics department with no intention of buying anything. Inna Sirkis started talking to me about Maison Francis Kurkdjian. That was pure joy .She told me the history of the designer , where the names are coming from ,why some of them are red and the other white? What does the color of the bottle top means. It lasted maybe 5 minutes and I felt like I was on a trip to Paris. I was walking through the gardens of Versailles in the clouds of beautiful scents. It was an amazing experience, very relaxing, even now when I'm writing these words I still have a smile on my face.
She gave me few samples so I can make a decision which one I like the most.
It was absolutely amazing All the bottles of perfumes were the same but now I know the difference .
Inna Sirkis -remember her name ,ask her for the history lesson, you will enjoy it .

Henrietta and Mernie in the Beauty Dept. took very good care of me! Ask for them for your fragrance and skin care needs.

First, I placed an online curbside pickup order, and when I called to check on said orde three times (upon arrival there was no.parking designated for pickup and the phone number provided for curbside pickup rang through to voice-mail( verifying said calls with associates upon arrival to establishment (one being on hold thirty-eight minutes ) and was bombarded) with staff who refused my contact with store manager invariably retrieved my order placing it with me,and"apologized". Later the establishments director called, apologized profusely and yes I will be frequentling this store as long as she follows through on her promises. Thank you Amy 😊

Excellent selection of clothing. Staff are incredibly friendly and helpful. I felt like I was with a friendly neighbor. Also felt very secure with security folks present.

The staff is very inviting and wonderful. The product is very high end and all brands are on display. Visit and be treated like royalty.

Lots of choices and sales going on now. Really like the variety!

Charley in the shoe department made shopping at Neiman Marcus a positive experience that I have been sharing with friends and family. Her outgoing personality coupled with a passionate knowledge of her product made purchases a breeze. She even was helpful with paring products from other departments. Definitely will be returning for more.

This review is for Shannon in the women's dept - I am getting married in November and my mom needs to find a Mother of the Bride Dress. I booked an appointment to help my mom figure out what she wanted because she had previously been ordering dresses online but with styled photos you can only tell so much about a piece of clothing. Shannon immediately reached out to me after I set up an appointment and I went over what we were working with. Right now there's a dress shortage (not to mention my mom is a plus size gal) and Shannon managed our expectations very well. I live out of state so we ordered a dress to arrive later, and my mom went with a girlfriend to try it on when it came in. While the dress didn't fit, Shannon was so professional, kind, knowledgeable, and just the right amount of honest! Shannon thank you so much for all your help - Your efforts are well appreciated and I cannot thank you enough :)

Superb customer service from the ladies at the fragrance counter. They provided great recommendations based on what I was looking for and I love my new fragrances! A++.

Such helpful staff in the hat and ladies departments. Buying things for mom to ship and both ladies who helped were so thoughtful and knowledgeable. Great experience and merchandise of course.

I just had such a wonderful experience at this location today while Christmas shopping that I must give a shout out to Diane. She was so pleasant and warm, really went out of her way to help me find the perfect gifts for my mom. This is my new preferred location and I will always ask for Diane. Thank you.

Went to the PRADA section and was treated so kindly, they had just what I wanted will return for more goodies in the near future! 😆

The best service ever, I find everyone from customer service to sales associates to have exceptional service. Gerard in the men's dept helped one of my sons for the first time with some "grown up" clothes and treated him like a king. I needed an item that was hard to find in cosmetics and Rosie and Liza were not only helpful but sweet and funny. I don't know where all these negative reviews are coming from but maybe when people walk in, they have a certain expectation of feeling as though people will treat them differently. I love this store!

Cathy H. Is the best, she is so nice, helpfull, patience, always trying to help with your needs, proffesional, helped me finding the blouse which I wanted, order for me; then called me when mask which I like it, was back in stock, and she kept it for me until I was able to pick up. Persons like her …very hard to find. Thank you Cathy.

Such a wonderful specialty store to shop for luxury items, as well as your basic daily needs! The store manager Linda is delightful, and will personally help clients find their needs, and fulfill their wishes. The rest of the NM store staff is extremely professional, and always willing to help you find exactly what you need, from fragrance to gowns. They have it all at Neiman Marcus Northbrook Court!

Amazing store, super quick refunds. The nice Asian salesman was very helpful with the Moncler item purchase. I am a loyal customer!

Pretty amazing details, I am very picking about my cloths. Shannon, always has look out for best cloths and lets me know of any sales that come up Tailoring is really perfection.

The suit collection is the bet in the city and I really have been everywhere.

Also instant response via text.

Yes the merch is upscale. However there are some special surprisingly affordable gems. Cosmetics counter is superb. NM knows how to manage business: staff is friendly and helpful to all...because we are all CUSTOMERS! "Lesser" stores having foot traffic issues should take a page from NM's playbook. Always excellent service from cosmetics staff. Chantecaille staff goes above and beyond.

Marla just showed me the most amazing cocktail dress. I am older and I had selected a number of dresses to try. I need upper arm coverage and the right length. Also, follow-up help was amazing, even over the phone. I love shopping at NM for the personal service and the high-quality merchandise.

I agree with another writer about the alterations. It used to be better, but that woman has moved on. I find great tailoring at The Woodfielf Mall. The tailor's name is Zim. Excellent. The shop is on the mid level near McDonald's and Cold Stone.