Verizon

We received prompt and friendly and very professional service. The people were so knowledgeable and honest. Nella worked with me and answered all my questions for what phone would be most suitable for me, and she made sure we got the best promotions so that we had the most cost effective solution! Plus she was very friendly!

Great store, Sebastian was super helpful, knowledgeable and patient in putting on a screen protector for me, it looks amazing! Sam was also great to deal with as well, he's got customer service written all over him! I wish I had his patience haha thanks again!

I had an excellent visit to this location. Much better than other locations! There were plenty of associates helping customers, and I was greeted and helped right away. No waiting. Shout out to Aaron. He was super helpful. Outstanding!!

Stopped in for a flip phone for an elderly friend. They had it in stock and in and out in 15 minutes. The young man with an English accent was very nice and very knowledgeable!!!

Litzy was the greatest customer service rep in the history of the world who quickly assisted me with transferring over a new phone

I noticed quite a few people writing negative things about this store and I figured I'd share my own experience.
We used to shop at the Verizon store in Skokie and decided it was time to find a new store for our immediate cellular needs. Moe at this location took care of the issues with the phones and our account promptly, patiently and professionally.
Please be patient when there are only 2 associates on the floor and 10 patrons in the store needing help :)

Store and staff were welcoming and fixed my issues quickly

Just wanted to shout out Terry for making the process of getting a replacement phone really easy. I bricked my phone by dropping it in a pool while on vacation and he really helped me out of a bind without upselling me. Have never had a phone buying experience like this. Posting this from a new phone within an hour of purchase.

Staff was very pleasant and helpful. Answered all of my questions with a smile.

I had a great experience with Farooq today. He helped me with transferring a phone and also looked over my account. He was able to save me money which is always appreciated. He answered all my questions. Great professionalism!!

I don't understand why this store gets some bad reviews. I had two occasions where I was when I walked inside and had fantastic service through the entire experience. Even though I received a pair of ear buds that wouldn't pair they immediately gave me new pair for the pair I had purchased the day before. Great customer service it isn't that you will run into issues but how you deal with them. Very friendly service and good recommendations

Great store. Always helpful

Great staff!! I forget the guy who helped me but he was a manager and really quick with answers and solutions. Also it's a corporate store.

I love this place. I can go in as an old duck and they are so nice to me when I don't understand. I think the young man who helped me this time was Brent? And he was so patient. I like that he didn't try to up sell me or get me into a new phone, because I was asking questions about some of the new ones. I know I will have to upgrade at some point but I'm not ready yet. But he answered all my questions and explain differences in models without the pressure. If he had done that I would have walked.

Had a horrible experience here three years ago. I went in again with low expectations, but was pleasantly surprised at the service I received. I worked with Daniel this time and he was great. He greated me as I walked in and was kind and professional the entire time.

I broke my phone right before Christmas and ordered online, expecting a phone within a couple days. Verizon sent a text to verify and of course I didn't get it without a phone so my order was deleted. Got online with a chat rep, very helpful, but they're were still problems getting my phone paid for, but I had no way to know. Got very frustrated so I went to the Northbrook Verizon to hopefully just but a phone and be done. A young gentleman greeted me at the door and in about an hour I had a new phone and the online order was cancelled! Restored my faith in Verizon, I was so close to changing carriers.

Super friendly. Super helpful.

One of the few brick and mortar Verizon locations on the North Shore of Chicago where you can get full service. It's an actual company store. The staff are always helpful and management knows how to cater to it's clientele. I've been given exceptional attention at this location whenever I'M be had an issue with my mobile phone for the last 10 years.

Admi at the Skokie location took total accountability for a complicated series of mistakes that disconnected my telephone number and continued to charge me, even though I had no telephone text service. Admi was very polite to corporate associates who were less than helpful. He was tenacious in accomplishing what several of your corporate customer service reps said couldn’t be done. The truth seems to be that they simply didn’t want to put forth the effort that my rep Admi at your 9328 Skokie Blvd store in Skokie did. He spent over an hour and 1/2 assisting me while also assisting other customers to keep everyone served efficiently. He is a stellar employee with a high standard of ethics and a customer service work ethic of the highest quality! Your lazy, pass-the-buck, corporate customer service should receive training from this rep. He is the only reason I am still a Verizon customer this afternoon. Sinerely,
Kurt M. DiClementi

I needed to add a phone number for my 12 year old son to my phone plan as I was setting up his first phone on my old iPhone 6. There was some difficulty with plan I was on, which got straightened out, then we were unable to sync my son's icloud email because he was nominally using it on his school ipad. Fahad Bershed was helping me with trying to figure out the family sharing and why it was not syncing. I was in tears, because I really expected this to be easy, I had run over from work and needed to get back, plus there was a queue of people behind me. He was so calm and said no problem, we will get it fixed and went the extra mile to get a new icloud account set-up and synced with my phone. I am not one to get frustrated or upset as I know these things take time, but I had just gotten the news the day before that my father was given less than 6 months to live due to cancer and I wanted my son to have this time left to text with my Dad (who is a great texter even at 78!). Fahad than gave me his card and told me to call if I had any other problems. He really made my day, when so many others would have just left me to struggle and tell me to call Apple. Thank you so much for your time and kindness to someone who really needed it.