Oh Yes Chicago

I had family visiting from out of town and instantly brought them here. We really liked decorations and atmosphere of this place. Considering its pride month, the store was inclusively decorated. My family wanted to bring back some cute things for friends and family and the staff was very helpful. I gave them ideas about what our friends from home would like and they helped me narrow down on the best souviner choices. A great place for all your Chicago knickknacks.

One of the best Chicago souvenir stores I have ever been to! The products are so cute and reasonably priced for the quality you are getting! There are so many cool products for anything you can think of from gifts for others and stylish clothes for myself. Love this store!!

I am happy to break the ice with the reviews. I've seen and read many reviews as far as the previous manager and bad customer service. I am glad to say there is a new manager, her name is Ashley. She is so bright, bubbly and just a peoples person. Which is perfect for a customer service position. She definitely made the experience better than expected and I am grateful for it. Thank you for making my first trip to Chicago worth it :)

What a awesome place. The workers were very accommodating. Today was first day open and even though they didn't have everything, they asked if we were coming back so they could bring some new merch out for us! That is awesome customer service.

Bought stuff there 3 times. Been happy with all. A little expensive, but no more than other places at Navy Pier.

Good place for souvenirs! Lots of variety.

Good place to buy nick nacks but a bit expensive

I love the selection they had. Prices were high, but you expect that at a souvenir shop. I love my hoodie and hat. However when I write reviews, I write based on customer service and quality of product/service received. I am a tourist (not local to Chicago). When I kept asking for help, I was completely ignored. Then after picking up a hoodie and hat that was high on rack that required employee assistance, the employee caught an attitude with me for getting it without proper assistance. Then instead of trying to help at that moment, she said you can’t buy anything without buying a mask first. I was using a credit card, so I was not going to swipe my card for 1.99 for a mask then turn around and swipe it again for a 70$ purchase. So I politely asked if I can just get the mask but pay for it when I pay for my souvenirs, she just turned and walked away from me saying no mask no service. That was rude in my opinion.

Really cute stuff but rude staff. My mom liked a shirt and they had her size on display. The employee said that they can’t sell it because it’s on display and that the owner doesn’t allow that. 1) that is the most asinine rule ever. 2) I get that the owner made the rule but you don’t need to be so nasty about it. I wanted to drop everything and leave after that, but my mom found some cute things.

I was walking through here and was planning on buying things. However after seeing how Management treats the staff here I won’t be back and I implore others not to. I personally witnessed a manager denying an employee any kind of break because they weren’t working over 7 hours. Thats downright exploitative, and I won’t support a business that does that. If you come here, know that you’ll likely have terrible customer service at no fault of the employees because they are being over worked by a manager who likely gets all of her breaks just fine. It’s absolutely abhorrent and I pray that poor girl quit along with the rest of the staff.

Oh no Chicago. I bought a hoodie for my daughter here. When we got back to our hotel, the item was too small. Came back next day to try to exchange and the manager told us all sales are final even though my daughter had not even worn the item. Avoid this place at all costs.

Purchased this and went to exchange it 30 minutes later as it was damaged. Sales rep said good luck all sales are final. STAY AWAY FROM THIS STORE!

I bought a $15 cup,turned and immediately dropped it and broke it. I must have looked distressed, the sweet cashier said "it is o.k., we can replace it". A cashier, who I presume was the manager, yelled out "No, we won't!" very rudely. I am from TN and wasn't expecting such rudeness. Now I own a $30 cup. Be careful what you buy at this store AND BE SURE NOT TO DROP IT!

Awful exchange policy. Bought a hoodie and attempted to exchange it (with tags) for a larger size the next day and was told “NO”!

I witnessed a cashier completely insult a customer by asking she was pregnant yesterday. Not sure how blind that woman was because the girl clearly WAS NOT. My husband and I put all of our items back because we will NOT support such a rude and poorly staffed store. Absolutely ruined our trip to Chicago. Glad to see the couple involved left a review too. That employee doesn’t deserve her job!

My son and wife were reviewing souvenirs to buy for friends. But cashier lady approached him and kept saying "man" several times and made him scared. Please do not make customer scared. I want to spend money at your store.