Lowe's Home Improvement

Went to buy two mailboxes but didn’t find the one we wanted on the floor. The associate that helped us went above and beyond to try and find them for us. When he couldn’t, he offered to find similar but slightly more expensive mailboxes and then offered us a discount for the inconvenience. Being a manager in retail I definitely appreciated the phenomenal customer service, I wish I remembered his name to give him credit on this post.

Josh in appliances was amazing and very helpful when I bought my new dishwasher. Mike in lighting went out of his way to help me find ceiling fans and a light for my kitchen. Lisa at checkout was great and super friendly. This will be my go to store for any of my home needs. Loved it here!

Clean, well organized and kept up, with friendly and helpful staff. Love the selections in ceiling lights and fans. And a veteran discount a valid ID! Support our troops!!

Excellent customer service at the returns counter and the tool department!
Also was greeted multiple times throughout the store!
A wonderful shopping experience!

Didn't need anything. My son wanted to drive my new Jeep. I said if he could find me right blinker fluid for my Jeep, he could drive home. Needless to say, he didn't find it.

Hamburg location Lowe’s staff- you have come a long way being skeptical and suspicious about people of different race to be friendly, respectful and helpful! We deeply thank you for this amazing change. When I first visited this location, staff members didn’t even show the courtesy to try to understand what I was looking for. I even lost my temper and murmured to myself that maybe I need to shop at a more multicultural places like Amherst. For a while I avoided this place but then started coming back to it as it is close to home. Now I see more friendly staff, providing helpful tips, loading stuff into the suv, help assisting product search and much more. Kudos to everyone and thank you.

Very clean store neatly marks, so you can find what you're looking for. The employees are great and are there to help you out.

Great experience working with Robyn in appliances! Me and my bf are buying out first home and we had a lot of problems initially with getting all of our appliances in, the delivery kept getting delayed because our refrigerator was out of stock. Robyn was the most helpful sales person and actually seems to care about your story. She went above and beyond to find us a new refrigerator, that we loved. Thank you!

Omg! Absolutely amazing people, great workers, they truly need to raises... the workers that were there today at 730pm all need raises for being amazing... thank you so much all that helped me

Jake Thanks for going above and beyond and giving me good ideas on an outdoor enclosure for my small dog!
Your enthusiaum was Outstanding!

Unlike Home depot, lowes store has plenty of room, you can actually get down ALL the isles. Staff is excellent, if you ask someone a question they actually know.

I Ordered a grill for curbside pick-up. The staff was so helpful with getting the grill into my SUV ☺. I absolutely love my new grill! And, it was a GREAT deal.

Very helpful!! Special thanks to Nick for all the help! Also Kyle, Nate, Nancy and Sam. They went above and beyond!

I have to say I was impressed with the Lowe's employees, they were extremely helpful I bought several things in several different departments and every one of the departments had a knowledgeable helpful employee It was really refreshing because it has been a long time since I've had great customer service anywhere!!! So great job Lowes!!

Is it me or has the quality of Dewalt products purchased from Lowe's really gone downhill?

Just like Home Depot, easy in & out

Visiting from Ontario, they had just what I needed back home, rustoleum deck finish!

Went to the orchard park store and was surprised how messy it was in the plant area. Hopefully it was just a bad day there. Ended up at the Hamburg store and found what we needed. Probably will go there next time to begin with.

I went today for supplies on a small insulation project in my basement. I was met by John who advised me on the materials needed, how to install it and all the extra supplies, glues, tape needed for the project. John spent 45 minutes with me and was the most professional staff member along With jerry who moved all my supplies to the front of the store and helped load it.
my vehicleon my checkout

Assistant Steve is amazing!! I can't thank him enough for his help and expertise with my new garden! I really appreciate it.